Best Western Bradford Inn

In regards to the complaint filed by [redacted], we do not deny that there wasnoise associated with our exterior renovation project that has been going on since May,We do have notices posted at the front desk designating that the work will be doneMonday-Friday from 8:00am until 4:00pm. Quite...

honestly, anyone pulling into ourparking lot and entering the front of the building can tell without the aid of a notice thatwe have work being done.The guest checked in at 5:00pm and out the next day at 12:30pm. The guest broughther complaint to the front desk at 8:36am and we apologized for the noise and askedher if she would like us to have the contractor move to a different area, she refused thatoffer. The guest then phoned [redacted] and they asked if we had been making noise allnight as the guest stated to them. We explained that the actual work being done thatmorning had started at 8:30am, that we offered to have them stop, and had a noticeposted in the lobby. [redacted] made the determination to not refund the guest.The guest then pursued it further with our customer service specialists, and refused anoffer of a $25.00 Best Western Travel Card, refused an offer of a $25.00 reimbursementcheck, and then finally accepted an offer of a $51.50 reimbursement check(50% refund)for the noise issue, resolving her guest complaint.Matt F[redacted]General Manager