Best Price Cleaners

Dry cleaning establishment lost shirt; relatively unresponsive to email and phone inquire, and has not responded at all to request for compensation.On 11/2/15 I dropped off 4 shirts to be dry cleaned. On 11/3 I picked up 3 shirts, with 1 missing. Counter person said she would call me by 11/4 regarding whereabouts. On 11/4, by chance, I met with the owner and he promised to call me back regarding lost shirt. On 11/7 I tried to reach the owner by phone at the store; however, his counter person hung up the phone on me. On 11/9 the owner emailed that he had been out of town and his supervisor had lost my phone number. He claimed they had found my shirt and the customer that had mistakenly gotten my shirt would bring it in on 11/10. He indicated in that email he would compensate me for my inconvenience. On 11/12 I emailed owner indicating I had not yet heard back and provided my phone number. On 11/15 owner emailed me to tell me they had not yet found my shirt. On 11/15 I replied to that email indicating the size of shirt and description, asking for $75 in compensation. On 11/16 the owner emailed me indicating that the customer who has my shirt had not yet returned it to the store. He asked me to wait a few more days. On 11/17 I emailed the owner that I would wait until 11/23 and if the shirt had not turned up by then, I would expect compensation for the lost shirt. No response at all to my 11/17 email. On 11/23 I again emailed the owner indicating that I now expected compensation and would appreciate hearing from him as to which day of the week would be best for me to pick up compensation at his store. I have heard nothing at this point from the owner or anyone at his store. I expect to be compensated $75 for the lost shirt and the extreme inconvenience and aggravation this has caused.Desired SettlementThe lost shirt is a button down dress shirt, size medium or 15/15 and a half neck with a 33 sleeve. [redacted] has these types of shirts on their website for 2 for $99. Because of the fact that your employee hung up the phone on me, the fact that no one ever called me back, I would expect $75 in compensation. I do not want any kind of store credit as I have no intention of doing business with this store again. I do not have the receipt, as the store owner kept that when I saw him in the store -- he kept it so he could call me back.Business Response Dear sir/ madam It's true that we misplaced Mr [redacted] shirt which was mistakenly picked up by another customer and that customer was supposed to bring it but he was out of town how ever Our management was always in touch with Mr[redacted] and gave all updates . All his email were replied back and he was called several times about the situation which we do for all customers if there is any issue because our customers are our first priority . When the other customer didn't bring the shirt on time he was offered reimbursement for lost shirt which was refused by Mr[redacted] . A standard policy for any list item is reimbursement in the amount that equally 10 times of what he or she paid for cleaning it . We follow tha same policy and rules which we have on a big sign in the store .We are still up for that offer and Mr[redacted] is more then welcome to pick up his check for reimbursement according to our store policy .Should you have any question please feel free to call or email me , I would love to resolve this issue in timely manner .Thank you Management Best price cleaners Consumer Response Gentlemen, the motto of the Revdex.com is to "Start with Trust." In this instance, given the disingenuous answers provided by the management of Best Price Cleaners, it is simply not possible to have any trust whatsoever in this business.Before addressing the compensation issue, it is necessary to correct all of the misinformation that has been provided by this company.Management contends that it has responded to all emails, that I was called several times, and that I was offered reimbursement, which I refused. Everyone of these statements is completely and totally false.First, there has not been one single phone call from this store to me since this issue began. As evidence, the Nov. 9 email from Best Price to me stated, "...(I) told my supervisor to call you but she misplaced your phone number..." Subsequent to that email, I sent emails on Nov. 12 and Nov. 14, providing my phone number so that someone could call me. No one ever called me. In fact, the only phone call that ever took place in this regard was my call to the store to speak to the manager, which, unfortunately, ended by the person answering the phone hanging up on me! Zero phone calls and hanging up the phone on a customer does not reflect the fact as management has stated, that "customers are our first priority."Management states, "All his email were (sic) replied back..." Again, like the statement about the phone calls, this is simply not true. My first email to him was on Nov. 7 (after being told for days that they would call me and no one ever did); management replied on Nov. 9, indicating that the shirt was lost and he would contact me via email because they lost my phone number. Hearing nothing more, I emailed him on Nov. 12 and provided my phone number. I heard nothing in response to the Nov. 12 email, so I then emailed again on Nov. 14, again providing my phone number. Management then replied on Nov. 15 indicating that the shirt had still not been found. In that email, management indicated that they would like to know the size, brand and age of the shirt to justify the CURRENT value of the item (management specifically said "current"). On Nov. 15, I emailed management with the information requested and provided what I believed to be the current cost of replacing the shirt -- about $50, with total compensation requested of $75 in order to compensate me for the inordinate amount of time I was having to spend on this issue as the store was not being cooperative at all. Management replied on Nov. 16, that I should be patient, and they would get back to me. I replied on Nov. 17, that I would give the issue until Monday, Nov. 23, at which time it will have been a number of weeks addressing this issue, and stating, that by Monday, Nov. 23, if I hadn't heard back from him I would expect that we would settle the compensation issue. There never was any response to my November 17 email to him. None whatsoever!On November 23, I sent one last email, indicating that I would like to know when I could come to the store to receive the compensation. Again, no response whatsoever to this email! So, to recap the email chain, his last email to me was on Nov. 16; there simply was no response whatsoever to emails on Nov. 17 or Nov. 23.As to the compensation issue, at no time was I offered compensation that I refused. That is totally false. Managements only discussion of compensation was on Nov. 15, which I replied to shortly thereafter. But, at no time, did I refuse compensation, as Management has contended.Finally, because of the complete and total lack of responsiveness to my emails, I filed a claim with the Revdex.com on Dec. 1.I should note, that the Revdex.com gives this company a "D" rating, and, if one reviews the other complaints it appears that they have similar problems -- no response to emails, no phone calls -- essentially, very poor customer service. The company is not accredited by Revdex.com. And further, if you check out the reviews of this company on Yelp, you will again find similar problems.So, to conclude, the managements' response is simply false. There were no phone calls, there was never compensation offered that I refused, there was no response to any emails after November 16. All of these facts are contrary to what management has said, and I would be pleased to provide the entire email string if necessary. This, in the motto of the Revdex.com, is not how you "Start with Trust.!"In the interest of the holiday season, and so that I do not have to waste any more time on this issue, I would be willing to reduce my request for compensation, from $75 to $50.Thank you.Final Business Response Dear sir/madam ,We are in business for 15 years and I hardly 10 complaints and those complaints have been answered in timely manner and resolved . We give top priority to our customer service but it's extremely hard to keep every one happy specially the people who read and see our store policy and conditions hanging in the wall and still refuse to respect that .Our repeat customers base recently reached 35000 members which is a huge achievement and proof of quality and loyalty for a dry cleaners . As every other we have rules and condition which we have visible signs on the wall stated as follow .The company liability with respect to any lost article shall not exceed 10 times our charge for processing it.This is standard policy in dry clean industry and we expect every customer to respect that .The main reason for delay in resolving this issue is that my dear customer wants to get reimbursed full amount for the shirt which he paid years ago but he forgot the depreciation part .Any ways I am ready to resolve this issue any time according to our policy which is 10 times of what he paid for cleaning it .Should you have any question please feel free to email us.Thanks Management Best Price Cleaners

Business Failed to Respond/Replace Lost SweaterI dropped off my dry cleaning for service. When I returned on the scheduled day to pick it up a white sweater(Value $71.62)was not ready. The sales person apologized and told me to return tomorrow. I returned and they told me the sweater was lost. They told me they would locate it and call me in a couple of days. I never received a call. I returned to the store approximately 1.5 weeks later to inquire. They said they didn't call because they couldn't find it. The staff member said the owner/manger ([redacted]) would be in that day (1/29/16) and she would relay the information and have him call me. To date I have not received a call. I have tried to call multiple times, but the number on the receipt goes to a Fax machine. I simply want them to respond and pay for the sweater. I used this location many times when I lived in Raleigh and I never had a problem. The service has deteriorated significantly and it is unethical to do business and ignore serious complaints. Desired SettlementPayment for the lost sweater. I purchased the sweater at [redacted]. I called them when I was at the dry cleaners on 1/29/16 to get the purchase price. I paid $71.62 for the sweater. I gave this information to the staff member working the counter at the dry cleaners.To date I have made three trips to the dry cleaners to resolve this issue. Business Response To whom it may concerned It is true that a sweater belong to this customer was misplaced but according to my employees miss [redacted] was offered compensation which was rejected by the customer .There is a standard rule for lost items which is 10 times of what ever customer paid for cleaning it . We have a huge sign on the wall having all these conditions and policies also every claim ticket has our conditions and policies on the back side and we do expect our dear customers to respect that .We still will honor that offer please bring your claim ticket and will be more then happy to reimburse you according to store policy .Thanks Consumer Response I was not offered compensation for the lost sweater. I was told the manager would call me and may offer for me to re-purchase the sweater and return the receipt to him. I told the staff member that would not be very convenient for me as I do not live in Raleigh. In addition, the sweater may no longer be available for sale. I never declined compensation for the sweater. I asked that the manager call me and I was told he would. At the time of my last visit to the store, the staff member kept my receipt to give to the manager so she could explain the situation. I would like the manager to give me specific instructions on how to receive compensation for the sweater, as he has yet to reach out to me and try to resolve the situation. Final Business Response Dear sir ,As you have seen my email address on the wall to make sure the customers inform me about any issues they might have so I could resolve it in timely manner .In case you haven't seen it I will send it again and you can email me to set a time for pick up reimbursement check .[redacted]Look forward to hear from you soon.Thanks

THIS CLEANERS ADVERTISE THAT THEY DRY CLEAN YOUR CLOTHES, INFACT THEY WASH THEM,THE SMELL OF SOME KIND OF CHEMICALS.THEY ARE STILL DIRTY,AND WRINKLE.DATE 12/03/14,DROPPED OFF 12/02/14,THE SWEATHERS WERE WRINKLE,STILL DIRTY WITH LINT,THE BUTTONS ON ONE SWEATHER WAS PRESS DOWN,THE OTHER LONG SWEATHER HAD BEEN PUT IN THE DRYER,AND IT SHRUNK.ALL OF THE SWEATHERS WERE WASHED, AND HAD THIS CHEMICAL SMELL,NO DRY CLEANING DONE,THERE WAS A MAN STANDING THERE WAITING FOR HIS CLOTHES,WHICH WAS LOST.THEY COULDN'T FIND THEM.THIS IS A SORRY SET-UP.THEY CHARGE YOU $1.87 I GUESS YOU GET WHAT YOU PAY FOR.THE ONLY THING THEY SAY IS I SORRY,BUT DON'T REIMBUSRE YOU MONEY FOR DAMAGES.THEY NEED TO SHUT IT DOWN.CHEAP LABOR GETS YOU CHEAP WORK.Desired SettlementMy $14.00 THAT I PAID.Business Response I am sorry for late response for some reason I didn't get previous email .I totally disagree with this customer's complaint because she said we didn't dry clean it but it smells the chemical . The sweater was wrinkled but all buttons were pressed . I don't think she makes any sense because the clothes will never smell if it's not dry cleaned and it's not bad smell it's just a fresh sent that we apply in the dry clean process for more freshness . It's never possible that one can press buttons only but not the sweater . We never offer money back because we spent our time on cleaning it how ever we offer to redo for free and make sure customer is happy with product . This customer was also offered to redo her clothes if she is not satisfied but she refused to get it redone and insisted for refund . It's not about money but we care about quality that's why we offer free redo to make sure the customer is satisfied .We only refund money to the customers for the item that we are not able to clean and we reject it other then that we do our job we spend our time and chemical and we don't do that for free . We have 15000 customer base and all of them are happy with our service and quality and they come every week but for what ever reason this customer is not satisfied or expect to get her clothes dry cleaned for free I don't think its fair to disrespect my employees and my business get clothes dry cleaned and then ask for money back . Should you have any question please feel free to email us .Thanks Consumer Response Okay well the answer that they gave I would expect, first you can use chemicals when washing clothes, instead of dry cleaning, and why would you add a SCENT TO SOMEONE CLOTHES,THE CLOTHES WERE WRINKLED AND THE BUTTONS ON THE SLEEVES WERE PRESSED DOWN,TO THE SWEATER,THEY DIDNOT TAKE THE TIME TO PRESSED THE CLOTHES,THE KNITTED LIGHT CREAM SWEATER IS NOW BEIGE AND OUT OF SHAPE, SO EVEN IF I DID AGREE TO HAVE THEM REDONE, WHAT WOULD YOU HAVE DONE TO THEM.YOUR EMPLOYEE DIDN'T GIVE A RESPONSE JUST STOOD THERE DIDN'T APOLIGIZE, AND I DIDN'T ASK FOR A REFUND,YOU PROBABLY DON'T EVEN KNOW WHAT CUSTOMER I AM SINCE YOU HAVE OVER 15000 "CUSTOMERS". I DON'T WANT ANY REFUND FROM YOU, I JUST WANT YOUR CLEANERS OUT OF BUSINESS,YOU GOT CHEAP LABOR FOR A CHEAP PRICE, AND I AM SURE YOU ARE NOT SAYING ANYTHING ABOUT THE OTHER 15000 CUSTOMERS THAT ARE NOT HAPPY.THIS SERVICE IS A JOKE, AND YOU KNOW IT.AND YOU NEED TO GET SOME CUSTOMER SERVICE SKILLS IN THERE. MAYBE [redacted] MIGHT NEEED TO SEE EXCACTLY WHAT YOU GUYS CALL A FOREST OF A CLEANERS.Final Business Response Well looks like this not about your sweater any more because no normal or civilized person will want some one go out of business just because you are not satisfied . It's very simple to go and find another cleaner you don't have to use our facility .For your kind information all [redacted] , [redacted] and [redacted] use our cleaners and if our service was bad our repeating customers wouldn't reach 15000 . If it's about $14.00 that you spent in our facility and it really hurt you please send me your address and I will send your money back but please don't wast Revdex.com team 's or my time and please next time if you don't like any place just go to another one instead of advising them to close the business . If you were right and the service was really bad it will be closed it self .Thanks

Discrepencancy in amount quoted at the business vs printed & posted signs for actual price of cleaning garments.I visited Best Price Cleaners at 99 Town Center Blvd., Clayton, NC on Sat. 1/9/16 pprox. 6am.The posted sign AND coupon indicates $1.87 for ALL garments to be dry cleaned. I was quoted $8.00 to have a long simple dress cleaned. When I asked for a price list to verify/confirm, I was told by the mgr, there is no price list. I continued to ask why $8.00 when the advertised coupon AND signage at the cleaners did not state restrictions or exclusions. I did not leave my garments there to be cleaned. It appears she made up the price on the spot, and could not show me any type of price list to validate the cost. She also appeard to be very arrogant about it.I asked to speak with a manager, she said she was the manager. She offered no resolution or resolution. Desired SettlementTo have a proper explanation of why the advertising coupon and signage do not represent the cost once a garment is presented for cleaning.(exclusions, etc.)I would like to bring ANY garment as advertised for cleaning for $1.87.Not to bring in a garment and then be told it will be $8.00 for cleaning with no verification or price list to justify the increase in cost.

The dry cleaner destroyed my [redacted] skirt and refused to pay any money for it even though he admits to being his fault.The dry cleaner destroyed my [redacted] skirt and refused to pay any money for it even though he admits to being his fault. He suggested to write a letter and that I submit to the manufacture and I called them up, they said there is no such a thing that the person who is responsible for it is him. Horrible experience and horrible customer service . The skirt costs upward of $500, owner refuses to pay even one cent.Desired Settlementrefund full or partial of my skirt priceBusiness Response To whom it may concern ,I am writing this in regard to reply to the recent complaint about service issue .It's true that [redacted] is our customer and brought to our establishment for dry cleaning . We dry cleaned the garment according to the instructions on the manufacturer label but unfortunately it was faded . Best price cleaners has a huge sign on the wall about our policy and conditions and it clearly says that 1 Nevertheless we cannot assume responsibility for inherent weaknesses of or defect in material that are not readily apparent prior to processing )2-in laundering and dry cleaning we cannot guarantee against color loss and shrinkage as well as damege to the weak and tender fabric .The reason we have that sign in the store is to warn our customers about possibility of damege to certain fabrics . Our policy and conditions release us from any liability how ever we would love to help our customer with a &50.00 store credit just to appreciate her business .Usually we provide a letter to the customer stating the issue and [redacted] was offered a letter to to resolve this issue with retailer since its quality issue but she refused to do so . A dry cleaners only dry clean the garment according to the instructions that manufacturer says in the label but nobody can predict the damege prior to processing Hope this will solve the issue Thanks Consumer Response I would be a fool to bring any clothes to this place ever again, so your offer of $50 store credit will do no good to me. A sign in front of your store does not release you of wrongdoings. If you actually do care about your customers you would have answered multiple emails I sent and would actually offer something other than your store credit so I can accept. Final Business Response Hello [redacted] The sign in the store is our store policy and conditions which does release us from liability because we warn the customers about possibility of any damage ahead of time then it's up to our customer if they want to leave their clothes or not , by the way that is standard policy for every dry cleaners around the country .I would offer you some sort of reimbursement although it was not our fault and we simply followed the manufacture instructions label but your demand was so high that I couldn't even make an offer . Any ways I can offer $50 cash instead of store credit if that makes you any better . I am sorry for the trouble but you are a lawyer and should understand the quality issues that we are having with foreign made garments . All if are responsible for that because it's very easy to blam a poor local dry cleaners who us charging you just a couple dollars to clean and press your clothes but no body goes back to the retailer and complain about quality so they could forward consumers complain to the manufacturers . In result we keep having problems with customers who are not ready to understand the biggest quality issues because it's easy to threat a local small dry cleaners but no body is ready to take a big and bold step to stop the worst quality we are getting .Thank you

June 19 I took clothing items to be dry cleaned I went back June 28, 2016 to pick up my items. They gave me all my shirts except the shirt I wanted to wear for my birthday. [redacted] told me that it could be at another cleaner and to give her a few days to locate this one particular shirt that I paid $109.00 for. I went back in to see if they had found a brand new shirt and she then begun to give me little stories that she will find my shirt and that she'll notify her boss that the shirt was missing along with other items that have gone missing. The owner of the company ask me for a receipt and I told him that I had brought the shirt three month prior to putting it in his cleaner. The owner kept giving me the runarounds until I told them I was highly upset and told them a manager needs to come out and talk to me after I informed them the police was being called. They lost my shirt and only wanted to compensate me $60 for my shirt. I told them that I lived 25 minutes away so don't meet making me come out here and they hadn't found my shirt. I am upset because I drive a BMW and from where I live and me coming out there 4 times and no one could assist me until I called the police on them. They took my shirt and probably gave it to their spouse so in writing to get help for reimbursement of my $109.00 shirtDesired SettlementPay me for my shirt in full or I can file a small claim court motion to have this company sued for misplacing my shirt. If they had some sympathy and made me feel like my shirt was important then I wouldn't be here filing a claim against this dry cleanerBusiness Response Dear sir/madam We do agree that Mr [redacted] brought his clothes to our cleaners and unfortunately one shirt was misplaced . We do appreciate his patience in this matter but just like every other business we also have policies and conditions and we request our customers to respect our policies .Our policy for lost article is paying 10 times of what customer pays for cleaning the item and that's standard policy which every dry cleaners followed . We have a huge sign inside the store to make sure customers see and read it . Mr [redacted] was also offered reimbursement acicirding to our store policy and plus some store credit for inconvenience but Mr [redacted] refuse to take it . Instrad he called the police and made a big seen although it's not a police case . Unfortunately at this point we can't do any thing other then he was offered . We always help our customers we give them the best service the best quality and the lowest price and we do expect them to respect our store policies and 99% customers are understanding and do respect our policies . The offer is still on the table Mr [redacted] is more then welcome to come and get it or check will be mailed to his address if he provides us the address .Thank you Consumer Response Hi The cleaners DID NOT offer anything too me until I came out there and called the [redacted] Police that's when one of the so called managers came out and offer me $60 in which I did not take because I went out there 4 times about this one shirt. I don't feel like their policy is fair if it does say that but I know I will never refer anyone to ANY BEST PRICE CLEANER. If they would have called or answered any of my calls it would have saved me money to go out there. I drive a BMW and $60 is just has money for coming out there because they didn't treat me fair. I will take an offer but it needs to be closer to the price I paid for the shirt. I will be filing a small claim against them because I trusted them with my items they shouldn't have misplaced them. I will not let this situation go until I get what I paid for the shirt. If this cleaner was trying to work with me before the 4 times I came 20 miles there and 20 miles back to my house I would have probably taken the $60 I will shoot myself in the head if I ever thought about putting more clothes in their cleaner.I'm a big man and my clothes don't cost $9.99 now if this complaint don't be filed against them then I will take further actions to get my money. Yes I've got legal advice and I will an I mean I WILL not accept this offer I don't need free cleaning for my clothing I want my dang money for my shirt. If this company knew about this situation then why did I have to file a claim against them to get them to make me an offer (SOMETHING ISN'T RIGHT ABOUT THEM). They are lying and I want my money for my shirt. If they valued you relationship with their clients I would just say hey yes I'll take the offer but I had to literally file a claim for them to even attempt to contact me (AND THEY DIDN'T) then this complaint would have never been filed. Their previous message and offer is complete [redacted] and a lie. I will not let this complaint go until they offer me what I paid for a brand new shirt that I had never wore is something close to what I paid. Final Business Response Dear sir /madam ,In response to your recent complaint to Revdex.com when ever an item is misplaced we ask our customers to give us up to 2 weeks because if it's accidentally assembled with another customers clothes out customers visit our establishment one to two weeks and if they have it they return it and the same thing was told Mr [redacted] but he checked with several time and we can not stop customers from asking about any thing how ever we don't ask them to check with twice a week . It's very simple process if we find the item within 2 weeks we call the customers and if we don't find it in two weeks then settle it with customers . Mr [redacted] is more then welcome to take a legal action but it's not going to help him because we have a visible huge sign of our store policy and if people drop their clothes for cleaning it means they agree with our policy .It's business and we have policies that we have respect and follow . I am extremely sorry to say that we have to strictly follow the policy and expect our dear customer also to have a little respect for a business that saved him a lot of money over the time and gave him the best service .Thank you

Best Price Cleaners ruined two nearly new shirts of mine and refused to make any restitution.I have been a customer of Best Price Cleaners since I moved to the Raleigh Area in June of 2014. I brought several shirts and slacks to the cleaner in January of 2016. I picked up the cleaning several days later. I have a number of shirts and did not take the shirts out of the plastic for several weeks. I noticed that one shirt had been ripped in the cleaning process near the collar. I returned with the shirt to the store with the cleaning ticket intact and the clerk refused to make any restitution indicating that the complaint needed to be made within several hours of pick up. I later discovered another shirt that was also apparently mangled and destroyed. I sent an email to the company and followed up with a letter and have never had any response. I still have the shirts hanging in my closet and can take a photo of the damage, if necessary.I have spoken to several of my neighbors who have also had unpleasant situations with this dry cleaner.Desired SettlementI paid $45 for each of the shirts and would like reimbursement of at least $40 for each shirt since they were nearly new.Business Response Mr [redacted] ,Please accept my sincere apologies for inconvenience and bad experience in my establishment how ever our employees have to follow our business conditions and policies which is visible and hanging on the wall for all customers to see and one of the condition or policy is to report any discrepancy with in 48 hours that means you have 4 days to check your clothes and report us if there is any discrepancy but my employees will not be able to resolve it after several weeks .You mentioned that you sent us an email but I have never recive any email from you . I take my business and customers very serious and reply to emails the same day . If I would receive your email I would resolve your issue the same day . I am still willing to resolve this issue if you would please send or bring me the purchase receipt of the shirts since you said its new shirts and also your ticket that was attached with your shirts and please do not remove the tags that's on button holes that help us trace the issue , I will reimburse you the amount you requested .Thanks and I will look forward to hear from you .For any question or meeting arrangement please email me at [redacted]@yahoo.comConsumer Response I will bring the damaged shirts to the store with the dry cleaning ticket still intact. Both shirts were apparently laundered the same day and I believe that research will show that there was a mechanical breakdown that day. I have located the invoice for one of the shirts and will provide it to the store owner. I cannot locate the receipt for the other shirt but will provide a copy of the the LLBean catalogue page indicating the price for the shirt.I will also provide the owner with a copy of my email and a copy of the letter that was sent to him. No response was ever received until I filed the complaint with the Revdex.com.I would like to resolve this amicably and would hope that the proprietor will provide a reasonable amount of compensation. Final Consumer Response Two of my shirts were ruined in the course of the dry cleaning process. Previous case number XXXXXXXX has never been resolvedI refer back case number XXXXXXXX dated May 2 2016. Two of my shirts were ruined when I brought them in for dry cleaning. After company's refusal to make any restitution, I filed the above case number. The owner requested that I bring the shirts in with appropriate purchase information. I was able to provide one of the receipts and for the second one,I provided a copy of the LL Bean catalogue item for that item. I dropped off both shirts on May 4. The clerk refused to give me a receipt for the shirts that I brought in. I sent the owner an email advising him that the shirts had been brought in with the appropriate receipts. I sent an additional email on May 27 and still have not heard back from the owner an have not received a check for the loss. I provided the owner with my name and address and certainly should have received a check by now. I would like to be reimbursed for the damaged shirts. I realize that there is a depreciation factor but still believe that no response and no refund is unreasonable when it was clearly the fault of the dry cleaner that my shirts were ruined.Final Business Response A check was mailed to the customer but it was returned for wrong address . Customer was notified about that and was asked to pick up the check in person or provide different address but we never heard from customer .The check for $80.00 is in my office and customer is more then well come to pick it up ThanksMore Info Received From The ConsumerThe owner of the establishment agreed to make compensation for the damage caused by his equipment/personnel when the complaint was first made. I complied with all his requests and there has been no further correspondence from him. It is unfortunate that no restitution of any nature, not even reimbursement for the cost to "clean" the shirts. It is very disappointing to me as a customer and a businessman. I thank the Revdex.com for their efforts. I now will consider bringing this matter to small claims court. This truly is a small claim and it would have been much easier for the owner to make restitution without having this matter go further. It sheds an unfavorable light on both the business and its owner.

Lost shirts brought in for dry cleaningI dropped off 2 men's white dress shirts in late May for dry cleaning at this establishment. As required, I pre-paid for the service. Upon my return to pick up the shirts the following week, I was told that the shirts were not there and were likely at the store's other location. I understood and agreed to come back later to pick them up. I returned the next week but still no shirts. After leaving all of my contact info, I was told that the manager would call me. In fact, that is what I have been told each weekly visit that I have made to get my shirts since then and I have grown tired of waiting. Clearly this business has lost my shirts and plans not to make things right. I am tired of receiving the run-around from them as well as wasting my gas and time. That is why I am reaching out to the Revdex.com for assistance. Thank you in advance for any assistance that you can provide.Desired SettlementI am seeking replacement value of the two men's white dress shirts as well as the cost paid for dry cleaning.Business Response The management is not aware of this incident how ever if we lost any item we always ask for at least 2 weeks time to relocate the item . In case by mistake another customer picked our customers visit our facility from 2 days to 2 weeks that's why we ask for that time frame .if for any reason we couldn't find it then we pay according to our store policy which is 10 times of what ever was paid for cleaning it .the policy is up on the wall as well as on the back side of claim ticket .If it has been more 2 weeks he is more then well come to bring the claim ticket and we will resolve this issue ASAP .Thank you Consumer Response Thank you for your prompt written response. I would like to settle in cash so that I may replace the shirts. The cost for cleaning was approximately $2 per shirt before tax. Please mail the +/- $40 to the address below. I will confirm in writing upon receipt. Thank you,[redacted]2014-08-05Good Morning. I have still yet to hear from Mr. [redacted] I have left my contact information each time that I have returned to his cleaners to meet with him. I went to his other location in Briar Creek over the weekend where employees directed me to his email address. So in writing I am informing him just as I have his staff and the Revdex.com that I brought in 2 men's white dress shirts (ticket [redacted] in May 2014. I have returned no less than a dozen times and no shirts! I have provided this establishment more than enough time and opportunity to find my shirts. The staff at both locations insist that only Mr [redacted] can assist with customer claims when clothing is lost. I want compensation in accordance with the company's loss policy ASAP. [redacted] NC. XXXXX

I took a comforter to be washed and they ruined it, looks as if it were bleached.I dropped off my comforter on Thursday may 29 2014. I asked for it be washed. It is only 7 months old, and it had never been cleaned. It was in excellent condition. I went to pick it up today June 2, 2014. Immediately upon seeing it,I said "Whoa, this is not the same color as when I brought it in!" " It looks like it has been bleached and it is ruined" The guy there stated they didn't use bleach, I said well whatever you used ruined it. I showed him a photo on my phone he agreed it did not look the same. I told him I would also bring a sham to prove it. I left the comforter there, he had said he would see what he could do when I came back. I returned a few hours later with the sham, that same guy got my comforter and another man came up and asked what the problem was, It is very obvious the comforter looks bleached. I showed him the sham too. He actually told me it wasn't a mistake on their part but that I had a poor quality item and it was made in [redacted] so it was not their fault!!! I told him that was crazy and that I had washed the shams myself and that they are fine and I had the sham there, he saw it. He just kept saying they did nothing wrong. I needed to return it the manufacturer because they made poor quality items. I again said that was ridiculous, he just kept saying he would not do anything, not their fault. The label on the comforter even states " wash in cold water" Nothing more. I believe they did bleach it or dry cleaned it. It smells strongly of chemicals.I demanded he give back my 12.85 which he did, but wanted it replaced, he refused anything more.he was yelling over and over it was cheap and made in [redacted]I left, I then came back to get his name and a copy of my receipt. He was longer there, A third man who was there when I complained was the only one there, I asked for the managers name and a copy of my receipt. He refused to give me the managers name and said there was no record of my receipt to be had. I know that's a lie. I asked him again for the managers name he then claimed he didn't know it!!! He then yelled at me to leave the store! Absolutely insane behavior for any business!! Plus I have using them for my work clothes for months. I want the comforter replaced. I paid 89.00 dollars for it.It is a [redacted] Embroidery Floral Queen comforter.Desired Settlement Funds to replace the damaged comforter.100.00 dollarsBusiness Response Hello ,Mrs [redacted] brought a comforter to our store to clean it . As she was told we have to follow the cleaning instruction on the label that every manufacturer put on their products ,We did the same thing with her comforter but because of poor quality the edges were faded . When [redacted] tried to explain her she used all the cursed words she knew and made a big seen in front of our other customers . Luckily those customers use out facility for years and never had any bad experience other wise we would have lose some customers .She just didn't want to listen the reality that she had a poor quality comforter . I tried to explain her she calmed down a little bit and asked for her money back which I refunded at the spot and advised her that now a days every dry cleaners has problems with poor quality but I can help you like we have done in the past , to provide her a letter to talk to retailer where she bought it but she was not ready for any solution except blaming the dry cleaners . She was ok with getting her money back but later on she changed her mind and came back and started arguing with clerk again and the same drama in front of other customers . She has used all the cursed words that any body can ever know .she even called the police but the officer said there is nothing he can do . Although we refunded her money but she was extremely rude and we don't want this kind of customers in out premises

Date: (Tue, 18 Nov 2014 17:32:33 -0500) From: [redacted] To: [redacted] Subject: Best Price Cleaners on Skyland Ridge Parkway in Raleigh Mr. [redacted], Manager/ Owner: My name is [redacted]. I have spoken with [redacted] a few times concerning my complaint and what is needed to correct this issue. She understood my complaint but said that she did not have the authority to go any further. She gave me your contact information for further action. My husband and I have been bringing clothes to your business for a couple of years. We have even referred others to this location. I brought my husband's suit jacket to your business on October 22, 2014, to remove a stain. However, the stain was partially removed, the jacket was half pressed and the lining was twisted in the process. I do not know what chemicals they used to clean the jacket but it also took the shine out of it. Your employees tried several times to correct this but to no avail. I do not expect them to replace the $350.00 suit. I am asking for $50.00 cash. [redacted] offered a $50.00 store credit. My husband do not want any more of his suits cleaned there so a credit will not work. We just want to close this out and move on. It looks like the buck stops with you. A quick response is appreciated, [redacted] Previous Message - Next MessageDesired Settlement We would like for Best Price Cleaners on Skyland Ridge Parkway in Raleigh, Mr. [redacted], Manager/ Owner to compensate us in the amount of $50.00 dollars for my husband suit. We do not expect them to replace the $350.00 dollars suit. A quick response is appreciated, [redacted]Business Response Hello ,I am sorry for some reason I didn't receive any email previously regarding this matter.I am fully aware of this issue and even its not our fault but still respecting our customer and appreciating their business I honored her complaint and she was offered $50 in store credit since she didn't have any purchase receipt . We can only pay cash if customer has purchase receipt . Since this customer use our facility on regular bases that's why I agreed to the amount she asked for but not in cash . I still don't have any problem paying cash if she has any kind of documentation of purchase . If not the only thing we can offer is store credit and she more then welcome to use it any time she want .Should you have any question please email me .Thank you

Took my cream dress to be drycleaned and unbeknown to me my dress was cut in an asymmetrical line with stains on the dress. I took my dress to the cleaners July 22nd to be drycleaned and to have makeup stains removed. I picked the dress up on the 23rd and hung the dress up in my closet. Friday, July 25th, I took the dress out to try on to wear to my dad's 60th birthday party that evening in [redacted], NC @8pm. To my surprise when I tried the dress on I noticed a couple of blue stains and I found myself pulling down the left side of the dress because it was shorter than the right side of the dress. As I was pulling the dress was not moving, so finally I stopped and looked at the dress and realized my dress had been cut into a asymmetrical line. All I could do is stand with my mouth wide open in disbelief that the cleaners actually cut my dress without my permission, nor was it mentioned to me at the time of pickup that they had problems with getting the stains out. Then I noticed there was a white stain throughout the bottom of the dress. I went to the cleaners on my lunch break to bring this to the cleaners attention; however, the manager was not there. So I showed the dress to the desk clerk and she called the manager to explain, but he didn't answer. He finally called back and stated he would not be in the store anytime soon, but I could leave the dress. So I informed her that I did not feel comfortable leaving my dress after what happened. So I left my contact information for the manager to call me to resolve the issue. To date he has not called me to resolve the issue. I even went back to the cleaners Monday the 28th during my lunch break and the manager was not there. This is a total disgrace and utmost disrespect to take your garment to the cleaners and they cut the item to cover up an error. Not only is the dress beyond repair, but I had to take time to find and purchase another outfit.Desired SettlementI am seeking to be compensated for the dress that was destroyed for $100 and to be reimbursed for the drycleaning bill and the cost to buy a new dress, which would total $24.00. All together $124.00. I have not factored in my time or gas money spent during this time. This need to be settled by the end of July 2014.

Took shirts to the cleaners. They burnt my new shirts. Said would call and meet with me and would never return a call after or email after. I took some shirts and pants to Best Price Cleaners in Brier Creek. When I got home I noticed about 10 shirts were missing top buttons, 5 shirts were only half pressed, one pant they did not get the stain out and one shirt was burnt. I wore all the shirts except the burn one. I later took them back in June and they fixed all the broken buttons, re-cleaned the pants and got the stain out this time and tried to fix the burnt shirt. Never offered to reimburse me for the shirts they did not press. Again they cleaned about 40 more button down shirts and again about 5 were half pressed. The burt shirt they still could not get it fixed. I left since the manger was not there and called back to have the manager call me four times.I never heard back from the manager.I went up there again with the shirt and told the girl I've called multiple times. She said it was even hard for the employees to get a hold of him. His name is [redacted]. She could not give out his cell phone number but game me [redacted] to get a hold of him. After multiple emails, messages at the [redacted] number for [redacted] to call back and a [redacted] post I received an email. Saying they are sorry it has taken so long to respond but would handle this quickly and when could I meet. I said any day before 7 on M-F or after 4:15 M-F, any time on Saturday. I was willing to meet at any locations. The email said they would get a hold of me and let me know when and where they could meet but had to go out of town for a family issues. Never gave a name of who was writing the email. I repond at least 8 times since asking to meet and finally saying I was going to report to the Revdex.com. Still no response. The shirt is about a $100+ dress shirt that was only worn once. Desired SettlementI am seeking for them to replace the burnt shirt from the [redacted] for total value which is $100+ and for a refund of 10 shirts that were not pressed the whole way. Business Response To whom it may concern,We take our customers complaints very serious but unfortunately this complaint doent match to the reall story.this customer was replied back each he contacted us.He was clearly instructed to bring the so called damaged shirt to our establishment for our quality control team to check and inspect it but it was never happen.All we could understand from his emails that he wants to meet [redacted] personally ( the owner) who does not handle these kind of complaints .We have quality control team who handle these kind of cases but this customer never brought the shirt for them to look at it.In our defense we can say that we are using the most state of art and safest machines and its not designed to burn garments.But our quality control team can make better decision .We will greatly appreciate if he bring his shirt to our establishment and leave it there for our quality control team so they could make better decision because they are professional.Thanks and we hope this reply is useful and enough for you satisfaction.Management TeamBest Price CleanersConsumer Response Below is a copy of the emails sent back and forth. Clearly it says I will call or email you soon as I get back to Raleigh. I've never heard back from them or who the Management Team is to ask for when I show up. I've sent several emails since this last email below with no response. Why would I not want to take my shirt there to get this resolved as I've been to the Brier Creek location several times to be told I have to talk to [redacted] that he is the manager not the owner. I don't know what location to go to or who to see as the Brier Creek employees are telling something different than this response. If they could call or email me like they said and tell me where to go I'd like to get this handled asap as it's been going on for months. [redacted]I had to go out of town but you can bring your shirts any time you want I will call or email you soon as I get back to raleigh .Thanks Management Best price Cleaners On Jul 25, 2014, at 2:40 PM, M B wrote:Did you have a time and place you want to meet? Subject: Re: Burnt ShirtFrom: [redacted]Date: Wed, 23 Jul 2014 13:06:15 -0400To: [redacted]Hi [redacted] ,I am sorry for delay response . I would like to see the shirts that you are issues with . Please when can you bring it so I will try to be there .Your problem will be solved in timely manners .Thank you and look forward to hear from you .Sincerely Management Best price Cleaners On Jul 16, 2014, at 1:12 PM, M B wrote:[redacted],I've left you multiple messages at different locations without a call back over the past three weeks. I have a shirt that the collar was burnt. I've taken it back and they were not able to get this fixed. I would like reimbursement for this shirt. Please contact me at your earliest [redacted]. I would like to discuss other items at your Brier Creek location as well. Thanks,[redacted]

Cleaners laundered, rather than dry cleaned dress pants. No response from manager after three visits requesting reimbursement for ruined dress pants.I began bringing dress shirts to Best Price Cleaners in early September due to the proximity to my office, competitive pricing and next-day service. On 10/1013, I prepaid for 10 dress shirts to be laundered and pressed and one pair of dress pants to be dry cleaned at Best Price Cleaners. The dress pants are [redacted] F[redacted] Trousers; Size **x**; [redacted]. I purchased two identical sets of these dress pants during a visit to a [redacted] retail store in 2012.I picked up the shirts and dress pants during the week of 10/14/13. On 10/27/13, when removing the dress pants from the plastic wrap, I discovered that the dress pants had been laundered, rather than dry cleaned. The dress pants had been shrunk, the texture of the fabric was different and the color faded. These effects are obvious when comparing the two identical sets of dress pants side by side.At 1 p.m. on 11/2/13, I presented the pants to [redacted] at Best Price Cleaners. [redacted] and another associate confirmed that the white ticket and tag on the pants indicated that the dress pants had been incorrectly marked for laundering. I brought the identical set of dress pants with me so that we could perform the side by side comparison together and showed them the "dry clean" only tag inside the dress pants. I asked to be reimbursed for the cost to purchase a new set of identical dress pants ($168). [redacted] asked to keep the dress pants and original ticket (dated 10/11/13) so that she could show them to the manager ([redacted]) and provided me with another ticket (which included my name, number and request to speak with the manager). She said that Mr. [redacted] would be in later that day and would call me regarding my request. I did not receive a call. Best Price Cleaners is closed on Sundays.At 9 a.m. on Monday, 11/4/13, I returned to Best Price Cleaners and spoke with [redacted]. She said that Mr. [redacted] would be in by noon that day and would call me. I indicated that I was concerned with the lack of response and simply wanted to be reimbursed for the dress pants that had been ruined. I left my business card with additional contact information. I did not receive a call.At 2 p.m. on Tuesday, 11/5/13, I returned to Best Price Cleaners and spoke with [redacted]said that Mr. [redacted] was not there, but was expected back any minute. You can see the trend of Mr. [redacted]'s perpetual absence. [redacted]said that she showed Mr. [redacted] the pants and the ticket with my request to speak with him. Given the lack of response, I asked [redacted]to give me the dress pants to take with me as evidence of Best Price Cleaners' negligence in laundering them. [redacted]asked me to sign a sign-out sheet in a binder indicating that I had picked up the dress pants. I told [redacted]that I still expected to hear from Mr. [redacted] and that I still wanted to be reimbursed for the cost to replace the dress pants ($168). I did not receive a call.After three visits to Best Price Cleaners to communicate the issues that I have encountered and my request for reimbursement with no response whatsoever from Mr. [redacted], I am initiating the formal complaint processs. Please let me know if I may provide you with any additional information regarding this matter. Thank you for your assistance.Desired SettlementI want to be reimbursed for $168 to purchase an identical set of dress pants from [redacted] to replace the ones ruined by Best Price Cleaners. Business Response dear Sir/Madam1-Mr [redacted] brought 10 shirts with only one pair of pants for cleaning. The pant was already been tried to wash at home before bringing to the dry cleaners thats why it was only one pant with 10 shirts. There is not reason for dry cleaners to wash some thing when its for dry cleaning specially when dry cleaning pant cost less then washing it.2- As he mentioned that he picked his pant on 10/14/2013 but brought back on 11/2thats 19 days difference and we have a very open policy on the wall and also on every claim ticket stating that ( any discrepancy or damage to the fabric should be reported with in 24 hours with the tag and the ticked attached to the bundle.)if Mr [redacted] is reporting an issue and blaming dry cleaners after 19 days then I dont think he respect policies.3.Looks like Mr [redacted] has a wide knowledge of dry cleaning process because before sharing his concern about shrinkage he jumped int conclusion that it was washed .An ordinary customer will never do that unless it was washed by him.4- Mr [redacted] repeatedly demanded $168 for the pant he bought 2 years ago which was washed at home and blamed on dry cleaners.even if dry cleaners does any mistake the garment depreciates in two years but looks like he is not aware of depreciation when it comes to ri embursment .We are in this business long enough to know what we are doing. Our main goal is to save people some money with our sacrificing the best quality and service and we have 1000s very customers but it is not fair to pay to the people who try to wash clothes at home when it is ruined then its easy to blame it on dry cleaners.Thank you and hope I wrote enough to explainFinal Consumer Response After conducting some additional research, it appears that not responding to customers' attempts to speak with the manager in person or by telephone and blaming customers for any damages is a pattern of behavior exhibited Mr. [redacted]. Unfortunately, Mr. [redacted] failed to address my detailed complaint, except for making several unfounded conclusions and accusing me of making a fraudulent claim. I will respond to each of his statements in turn.I have a number of pairs of dress pants, which I rotate wearing before having dry cleaned. Unlike having dress shirts laundered and pressed after each wear, dress pants and suits are not intended to be dry cleaned after each wear. The fact that I brought in 10 shirts to be laundered and pressed and one pair of dress pants to be dry cleaned is not evidence that I washed the dress pants at home before bringing them to the dry cleaners.The dress pants were picked up during the week of 10/14. As previously stated, I have more than one pair of dress pants. On 10/27, when removing the dress pants from the plastic wrap, I discovered that the dress pants had been laundered, rather than dry cleaned. The dress pants had been shrunk, the texture of the fabric was different and the color faded. The original tag and ticket were presented to [redacted] at Best Price Cleaners on 11/2. As previously stated, [redacted] and another associate confirmed that the white ticket and tag on the pants indicated that the dress pants had been incorrectly marked for laundering. My conclusion that the dress pants had been laundered was based on the fact that they had been shrunk, the texture of the fabric had changed and the color had faded, and this conclusion was confirmed by [redacted] and the other associate at Best Price Cleaners on 11/2.At no time did I "demand" anything. I made three trips to Best Price Cleaners to communicate the issues that I encountered with no response from Mr. [redacted]. In fact, Mr. [redacted] was never on the premises. The facts are (i) Best Price Cleaners willing accepted the dress pants for dry cleaning, including pre-payment for such services; (ii) the dress pants were in good condition when surrendered to Best Price Cleaners (as evidenced by the identical set of dress pants purchased at the same time as the dress pants in question); (iii) the dress pants were damaged while in Best Price Cleaners' possession and then returned. Best Price Cleaners' negligent care resulted in damaging the pants and they can no longer be worn. I asked to speak with the Manager (Mr. [redacted]) and to be reimbursed for the cost to replace the pants. Mr. [redacted] made no attempt to contact me in response to my efforts to speak with him. If Mr. [redacted] would like to discuss the terms of a settlement, I will give him a fourth opportunity to do so. Otherwise, I intend to file a claim in the Wake County small claims court for the damages caused by Best Price Cleaners.

I took a brand new comforter to Best Price for them to clean before I used. When I picked it up it was torn straight down the middleOn 4-2-16 I dropped off my brand new (never used) [redacted] comforter to be cleaned before I used it. I went back on 4-4-16 and picked it up. When I got home and pulled it out of the wrapper I noticed a tear going directly across the middle of the comforter where there is no threading. I took the comforter back and spoke the young women I originally dropped it off with. She stated that she would speak to the owner and he would call me and let me know what would be done to correct the issue. After one week I didn't hear from anyone so I drove back to the cleaners. That time I spoke to the "manager on duty" he stated that the owner doesn't come to the store or call very often but he would get in contact with him and again somebody would call me. Again nobody called me. I tried numerous times to call the number listed on my ticket but that number takes me directly to a fax machine so the only way for me to actually speak to someone was to drive out to Brier Creek every time. Every Saturday after 4-4-16 I would drive out to find out what was going on. The last day I was there the "manager on duty" stated that the owner told him all they would do is "fix it" by sewing the tear which again is directly in the middle of the comforter. I let him know again that was not going to work since when I dropped it off it was brand new. He said to let him talk to the owner again and either the owner or him would call me by that Tuesday(5-24) nobody called. On Wednesday 5-25 the manager called me back and said the owner was not going to replace the comforter he would only sew it back together. I told him this was not acceptable and he stated I could email the owner if I wanted to. I stated, no as the customer I was done trying to track down this mysterious owner and as a business owner he could contact me directly. As of today 6-15 I have not heard from anyone else about the replacement of my comforter. I have made numerous attempts to call with no results because the phone doesn't work. I have driven out to the business at least 4-5 times to speak with someone and still no resolve. The "owner" has never tried to contact me about any sort of resolve.Original comforter purchase infoOrder#: Revdex.comXXXXXXXXXXPurchase date: 2-6-16Original purchase price: $170.79Purchased from Bed Bath & Beyond [redacted] Comforter set in white- King sizeDesired SettlementI would like for my comforter to be replaced since it went to them in brand new condition. I would also like for them to fix the phone issue they have since the phone number they print and post online as their business phone number does not work. There is no way to contact the business without driving there to do so.Business Response To whom it may concern [redacted] brought a comforter to our establishment for cleaning and we cleaned it but unfortunately because of weak material it couldn't resist when it was spinning for drying and was torn . Although we have a sign in the store on the wall clearly saying that we are not responsible for inherent weakness of the item we still offered the customer a repair and not to mention it's very easy to repair and we offered repair on our own expense just because we respect our customers but [redacted] refused to accept any repair instead she demanded to reimburse the cost for a brand new comforter while this was a used comforter .We are still up for repair the comforter but unfortunately we will be able reimburse for a brand new comforter . It was damaged and turn because of its weakness not because we did some thing wrong to it .Hope I could explain the situation and issue should you have any question please feel free to email me back .Thanks Management Best price cleaners Consumer Response Again this was not a used comforter it was brand new. Besides that the other major issue here is I have driven out to this business no less than 5 times in order to get this issue resolved. I have in the last 2 months received 1 phone call from this business trying to resolve the issue. I should not be the one doing all the work to try and communicate with this store in order to fix the issue. They are saying that they will be more than happy to repair it but every time I've been there the comforter has been in the exact same place. It has been stuffed in a laundry basket and left sitting in the middle of the store. At the very least they should have sent it off for repair, and then called me and said can you please come look at the efforts we've made and let's talk. They won't contact me at all and have still not tried to resolve the situation. I will not as the customer be the one in charge of always trying to contact the business that messed up one of my times. They need to put forth a little effort into contacting me directly and resolving the situation. Final Business Response The comforter is still in our store and we told her that we will fix it for her but she never agreed for any repairs . We don't do any thing until we have customer's permission for repairs .Yes she came a few times but each time she refused to get it repaired and asked for reimbursement of a brand new comforter and she was explained about our policy again and again but she always refused to solve the issue by repairing it . Again we can't take any thing for repairs if we customer doesn't give us permission .It still can be fixed and repaired but she has to agree first then we can take a step forward to send it for repairs .

Best Price Cleaners lost my dress shirt and did not offer adequate compensation for it.On or about August 2nd I took multiple dress shirts to Best Price. When I returned to pick them up Monday I was told that they were still working on getting a stain out. I find out two weeks later that they lost the shirt but were trying to find it, which they did not. I was not upset because mistakes happen. My complaint stems from being advised that they would only compensate me for 10 times what I paid to have the shirt cleaned (roughly $13) or $35 in store credit. I did not intend to do business with them again so why would I want store credit? Management advised me that they would not budge on their "options". Desired SettlementI think a fair value of the shirt is $35, but I will not take store credit.Business Response Good morningThis customer was offered 2 different options to resolve the issue but he was only interested to get full purchase amount that he paid 4 years ago for the shirt which is not possible.our store policy is for any lost article we pay cash for the amount of 10 times of what ever he paid for cleaning it or pay in 20 times of what ever he paid for cleaning it in form of store credit. He was offered both but he insisted to get paid full amount of what he paid 4 years ago.looks like he deosnt know that depreciation part of clothing.we did what ever we could to resolve this issue but customer was not willing to entertain any offer other then he asked for.should you have any question please feel to call or email usthanksManagement Best Price CleanersConsumer Response At no point in time did I request the full amount for the shirt. Best prices response is a blatant lie and indicative of their shady business practices. I merely want a reasonable value for the shirt. Their two "options" which are $13 or $35 of store credit are a joke. $13 is not fair value and why would anyone go back to a dry cleaners that loses their clothes? Sincerely,[redacted]