Best Painting

Please have a check for the refund sent to my home address

July 13,2015Revdex.com *** *** *** *** *** *** ** ***RE: *** *** Complaint ID ***Please accept our sincere apology for the delay on servicing your defective product purchased at our storeUpon examination, wc determined that a replacement should be warranted
and contacted our vendor accordinglyOrdinarily, these quality issues are dealt with swiftly and in accordance with theirs and Kamps policies, We were originally told by the vendor the replacement would be in their warehouse on July 10th and was later informed they could not get the shoe until July 21st.We have been in business for years and take extreme pride in our relationships with our vendors and even more with the service to our customersAs explained, a new item is expected to arrive by July 21st in the vendor’s possessionSubsequently, we expect your replacement to be delivered to us by late JulyWhen we last spoke to you, we offered to give you a refundObviously, your actions are speaking beyond what we all thought your expectations wereAs we persist on keeping our customers informed, we too find it disconcerting that we haven’t fulfilled ours or our vendor’s wishes to keep our customer in the forefront.We understand if you do not wish to wait for the replacement pair and will issue you a refundYou can either come in the store for a credit card refund or we will mail a check to youPlease let us know what you decide.Sincerely,The Staff at Kamps Shoes Westmoreland Mall