Best Choice Drains and Plumbing

Good Afternoon [redacted] , My name is [redacted] , [redacted] at Best Choice Drains and PlumbingWe apologize for not addressing this complaint soonerWe have been revamping our website and content infoAs you can see now our new contact has changed TO href="mailto: [redacted] "> [redacted] is no longer owner, just a silent partnerWe will update our Revdex.com information shortly [redacted] is the actual license holder and ownerWith that said we were unaware of this complaint until yesterday We thought this matter resolvedWe worked with the customer and paid for half of their restoration bill, attached invoice enclosedThe full amount could not be reimbursed because upon further inspection the restoration company discover and tested for EXISTING BLACK MOLDThis was a genuine health hazard to the client as well as our employees We called the customer , [redacted] @ [redacted] today 09/10/at 10:am PSTWe stated that we will also reimburse her for the full amount of service charge of $We will do this out of good faith and to avoid any further miscommunicationsHonestly all it would have taken, was a call on her behalf as far as informing our company of filing this complaint,We already came out of pocket for her inconvenience [redacted] could please contact us at [redacted] I have lefty a voicemail for you already Best Regards, [redacted] **/ Best Choice Drains and Plumbing

Good Afternoon [redacted] ,My name is [redacted] , [redacted] at Best Choice Drains and PlumbingWe apologize for not addressing this complaint soonerWe have been revamping our website and content infoAs you can see now our new contact has changed TO [redacted] [redacted] is no longer owner, just a silent partnerWe will update our Revdex.com information shortly [redacted] is the actual license holder and ownerWith that said we were unaware of this complaint until yesterdayWe thought this matter resolvedWe worked with the customer and paid for half of their restoration bill, attached invoice enclosed....The full amount could not be reimbursed because upon further inspection the restoration company discover and tested for EXISTING BLACK MOLDThis was a genuine health hazard to the client as well as our employeesWe called the customer , [redacted] @ [redacted] today 09/10/at 10:am PSTWe stated that we will also reimburse her for the full amount of service charge of $We will do this out of good faith and to avoid any further miscommunicationsHonestly all it would have taken, was a call on her behalf as far as informing our company of filing this complaint,We already came out of pocket for her inconvenience [redacted] could please contact us at [redacted] I have lefty a voicemail for you alreadyBest Regards, [redacted] / Best Choice Drains and Plumbing

The response & service was good to replace my leaking water heater. When the person first came out the night before with in 30 minutes (very good) he stated me a price of total replacement and work from his book he showed me was $ 996.00 plus a 15% Military/senior discount. After good timing & completion of the work. He said that the book price he showed me was the old price and the new real price was $1195.00 + $79.00 for a replaced water valve and $35.00 for replaced gas valve. With 15% off total was $1109.00. His receipt he gave me dosen't show a Revdex.com on it But the add in the phone book shows it as well as on his truck. I only pick companies that are Revdex.com

Good Afternoon [redacted],
My name is [redacted] at Best Choice Drains and Plumbing. We apologize for not addressing this complaint sooner. We have been revamping our website and content info. As you can see now our new contact has changed TO
href="mailto:[redacted]">[redacted] is no longer owner, just a silent partner. We will update our Revdex.com information shortly. [redacted] is the actual license holder and owner. With that said we were unaware of this complaint until yesterday.
We thought this matter resolved. We worked with the customer and paid for half of their restoration bill, attached invoice enclosed....
The full amount could not be reimbursed because upon further inspection the restoration company discover and tested for EXISTING BLACK MOLD. This was a genuine health hazard to the client as well as our employees.
We called  the customer , [redacted] @ [redacted] today 09/10/2015 at 10:00 am PST. We stated that we will also reimburse her for the full amount of service charge of $495.00. We will do this out of good faith and to avoid any further miscommunications... Honestly all it would have taken, was a call on her behalf as far as informing our company of filing this complaint,. We already came out of pocket for her inconvenience. [redacted] could please contact us at [redacted]. I have lefty a voicemail for you already.
 
Best Regards,
[redacted]
**/ Best Choice Drains and Plumbing

Good Afternoon [redacted],My name is [redacted], [redacted] at Best Choice Drains and Plumbing. We apologize for not addressing this complaint sooner. We have been revamping our website and content info. As you can see now our new contact has changed TO [redacted]...

[redacted] is no longer owner, just a silent partner. We will update our Revdex.com information shortly. [redacted] is the actual license holder and owner. With that said we were unaware of this complaint until yesterday. We thought this matter resolved. We worked with the customer and paid for half of their restoration bill, attached invoice enclosed....The full amount could not be reimbursed because upon further inspection the restoration company discover and tested for EXISTING BLACK MOLD. This was a genuine health hazard to the client as well as our employees. We called  the customer , [redacted] @ [redacted] today 09/10/2015 at 10:00 am PST. We stated that we will also reimburse her for the full amount of service charge of $495.00. We will do this out of good faith and to avoid any further miscommunications... Honestly all it would have taken, was a call on her behalf as far as informing our company of filing this complaint,. We already came out of pocket for her inconvenience. [redacted] could please contact us at [redacted]. I have lefty a voicemail for you already. Best Regards,[redacted]/ Best Choice Drains and Plumbing