Best Buds Flower Company

In order to rectify this situation , we would like to give you a refund on one of the insulated units that was repaired on this service This would be in the amount of $ If this is acceptable to you please stop by with the credit card used in the transaction and we will be pleased to process the refund Sincerely [redacted]

I apologize for any miscommunication This originally was set up to go out for a free estimate , in which this includes install on site*** *** was looking to save money , so we informed him that if he brought the material himself to the shop it would give him a substantial savings
He explained that he was going to do this and so we had disregarded the paperwork because we were not servicing on site When he had called in regards to the screens the office was not finding the paper work and was not familiar with the situation When a customer brings items into shop it is settled at that time as far as pricing and payment So the confusion as to the paperwork was unfortunate situation that normally does not occur Once again I apologize that this was what had happened When I had talked to ** *** , I did explain to him that I would take care of him for the trouble, but should of made it clear that on his next order due to the fact that the original was already processed in the system We pride our self in customer service and we do try our best to go out of our way to make our customers happy , but this happens to be a miscommunication He did come into the shop for a copy of the receipt and I wished that he would of spoken to me further on this so we could of discussed it

In order to rectify this situation , we would like to give you a refund on one of the insulated units that was repaired on this service.  This would be in the amount of $45.  If this is acceptable to you please stop by with the credit card used in the transaction and we will be pleased to process the refund.  Sincerely [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]Since it was not explained to us that the adjustment was going to be on the next order, we expect that you will make good on your word. Saying that you provide great customer service and not keeping your word with us, is an oxy-mn. It is not our fault that you didn't explain yopur policy properly.I expect the adjustment [redacted] promised [redacted] and myself.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]