Berglund Chrysler Jeep Dodge Ram

We are currently working with the customer to resolve the issue with their truck to their satisfaction

*** was schedule to come so Chrysler could look at the truck againHe never showed *** *** tried to call him but Mr*** would never return his call

Mr*** is working with the General Manager of our Chrysler Dealership to trade out of his current vehicle and into one that better suites his family's needs

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your
reference, details of the offer I reviewed appear below
Still not fixed, have to take it back today
Regards,
*** ***

We are currently working with the customer to resolve the issue with their truck to their satisfaction.

Many times people who write reviews have a point to make and usually the point is negative. Not many times do people write good reviews and just let the good things pass by and dwell on the negative. My interaction with Brugland Dodge has not been good at times, but every time the times were bad, Brugland Dodge made things right. I want to on record that Burgland has worked with me on different occasions and I've never had a negative situation that Burgland has not bent over backwards to rectify. I would recommend Burgland Dodge for any of my friends to buy and service their cars at. Most people who have he most negatives are usually those who usually do not try to work out a situation but would rather escalate the issue.

I reside in [redacted] and yesterday, I picked up a end of model clearance on a [redacted]. The salesman that I negotiated the purchase was Mr. [redacted] and the experience was entirely a real pleasure. I never believed in 1,000 years that I would be travelling the one hour BC Ferry sailing from Tsawwassen and have [redacted] pick me up at the ferry terminal in Victoria for a short drive to the dealership. The brief negotiations were done over the telephone over a couple of phone calls; I already had purchased a 2015 Sonic LT from a dealer in [redacted] last year which was a night mare ... The deal with Wheaton Victoria was TERRIFIC and the sales staff on the Island very folksy and friendly as a true Island experience that one would expect! Very highly recommended!!

I have spent thousands over the years on service work at Berglund Chrysler Jeep, this is no exaggeration, this one service trip alone totaled $1,062.92 . I tried to get an appointment to look at an issue with my brakes squealing, still under warranty.I wanted the appointment 5 days out, the Service Adviser, lacking any total customer service skills at all, said it would be at least 7 days. His only goal was to disavow any liability on Berglund Chrysler Jeep's part, and that is exactly the way he started the conversation.I never implied that it was, I'm old enough to know that there could be other issues that had nothing to do with the service work Berglund had done.In my opinion there where two standing orders on service/part warranty inquiries, disavow any responsibility and schedule it out as far out as possible, only schedule new service revenue.

I did visit Berglund Chrysler Jeep's website and submitted a comment, and an automated response stated that someone would contact me at the contact number given, so far no response. Somewhere in my mind I guess I had a conceived conception that service provided by a dealeship was first class, but the reality is that all things are equal in the auto service industry.

I'll have my auto service done elsewhere in the future, being all things are equal compared to Berglund Chrysler Jeep. I'll go with a service center that has an upbeat staff, knowing that they don't receive very many customer complaints due to past service related issues. I've decided I'll pay some one else to straighten out this possible warranty issue.From past experience, even if I was worked into their schedule, I know I would have to put up with service employee's attitudes.

I suggest that if you want to feel like a valued customer, drive on by Berglund Chrysler Jeep, you probably could do no worst around the corner.

Many times people who write reviews have a point to make and usually the point is negative. Not many times do people write good reviews and just let the good things pass by and dwell on the negative. My interaction with Brugland Dodge has not been good at times, but every time the times were bad, Brugland Dodge made things right. I want to on record that Burgland has worked with me on different occasions and I've never had a negative situation that Burgland has not bent over backwards to rectify. I would recommend Burgland Dodge for any of my friends to buy and service their cars at. Most people who have he most negatives are usually those who usually do not try to work out a situation but would rather escalate the issue.

Review: purchased 2 ESSENTIAL CARE--2 YEARS, Contract Numbers: [redacted],. have been a customer with Berglund for more than enough time for the personal info to be correct and able to be retrived without a constant hassle of the redundency of sometype of paperwork not being in order,which continually alienates a customer to have a loss of customer service. on Saturday July 6 2013, me and a friend went to Berglund on Franklin with an appointment for an oil change with top off of all fluids, even with a appointment still took like a half an hour to 45 minutes to start the service with the vehicle,and during this time they were searching for the customers information, and purchase contract.Desired Settlement: refund for both contracts,for loss of customers trust and a demeaning attitude toward the customers time and constantly not having the ability to find a customers personal info and records.

Business

Response:

We issued him a refund for the policies in question. Below is a email our Service Manager received from Mr. [redacted]. thanxs for the approval concerning with a credit, will be contacting the Revdex.com,to state the difference with customer service,, normally would be continuing repairs with vehicles, though having issues with relatives needing more help than they can provide for themselves, so will not be finishing planned work for vehicles for a few months, thanxs again for the approval with consideration, [redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and determined that this proposed action with the complaint, would not resolve the complaint. though there is consideration to be a return customer.[redacted]

Review: I purchased a used 2011 Dodge Caravan in 2012. It had around 20K miles on it. We also bought a lifetime warranty for the vehicle. The vehicle broke down the next day. I picked it up from the shop the following day and the vehicle broke down on the way home and had to be towed back to the dealer. The car has consistently been in the shop seemingly every 3-6 months. The past two events, however, endangered my family as the car became completely disabled while my wife was driving on high speed roads. After the first event, I asked to speak to the used car manager to discuss the situation. I was only allowed to speak to a salesman who assured me they would make it right. He also assured me the used car manager was involved and would help me. In the end, they were just trying to sell me another Dodge. I ended up speaking only to two different salesmen one who said "you just got a bad apple"and another who said "Dodge makes a million cars a year, they can't all be perfect". I don't want money or a fancy new car, I want a reliable safe car for my kids to travel in. The van broke down this past weekend on interstate 81. This is around 3 months since the last issue. Both issues involved the crankshaft which is covered by the powertrain warranty. But again, I am not upset about money, I am upset because my family is not safe in this vehicle. I have contacted Dodge's national customer service as the dealership has not been understanding of my concerns in the past.Desired Settlement: As mentioned above, I want a safe reliable car which is what I thought I was paying for.

Business

Response:

Mr. [redacted] is working with the General Manager of our Chrysler Dealership to trade out of his current vehicle and into one that better suites his family's needs.

Review: on Saturday July 6 2013,me and friend went to berglund on franklin with an appointment for an oil change with top off of all fluids,even with a appointment still tool like a half an to 45 minutes to start service with vehicle,though this not a part of the complaint,sometimes it take time with the momentun of what the shop has to work with an on at the time.paid multiable oil changes at 1 point of puchase back in november 2012,and for some reason the staff could'nt find the purchase made in november,and were talking to me about actually being charged for the oil change,then there was an issue with my name being spelled right,and they were going to have to make a call to chrysler home office to repair my personal info.was taking a trip to richmond,told the attendant working on vehicle,and yet some how the wiper fluid was'nt topped off,which was a bit irritating figuring this out an hour into the trip,waited untill monday july 8th for berglund employees to resolve the issue,for the whole weekend to monday morning,only 2 people were under the hood,berglund employees.the problem is when it was checked under the hood on monday the 8th was told there was a crack in the wiper fluid container,yet somehow the employee on the 6th with the original oil change apperently somehow did not see the damage,and the manager [redacted] was trying to tell me the employee in the 6th must of topped off all the fluids and the it all must of leaked out.,everything was fine at that time between me and the manager untill later that monday afternoon,when I called back to ask some questions about the service,and the quality of the service,of how 1 employee does'nt know about the damage and the other employee does,yet they fufilling the same service,the complaint is really about the service received on sat the 6th and monday the 8th dealing with the oil change and the inspection that is part of that oil change service,the momentum of the service received has been violated with a degree of inconsistency,which leaves me to somehow feel I am being lied to.and I was'nt going to take it as far as the Revdex.com untill yesterday,I made an extensive complaint of the services I have received in Roanoke,not particulary with berglund,though roanoke in general,with my vehicle and the manager reaction was an atitude of disrespect and it does'nt matter, with me the customer.I do not know they have damaged the container or not,with the inspection, I should of been told about it the first place,inconsistency,and not find out about as if it was a joke.Desired Settlement: Should receive labor credits for purchase of replacement wiper fluid, container, $95.99 , have receipt, and include installation of replacement wiper fluid container.

Business

Response:

Mr. [redacted] Brought his car in for a oil change on Saturday July 6 and on Monday July 8 Mr. [redacted] called to say we did not top off his washer fluid. I advised him to bring car down and we would take care of it. My quick lube tech came and got me to show me that the washer fluid jus was leaking. We priced the jug for Mr. [redacted] who then approached me about paying for his washer jug, I discussed this with our General Sales Manager and I told Mr. [redacted] we would not be paying for his washer jug. Mr. [redacted] proceeded to tell me his vehicle had been in a wreck some time back and he wondered if it was part of the wreck. I advised him to contact the body shop and his insurance company. As of yesterday August 26 I informed Mr. [redacted] again we would not be replacing the washer jug, that is leaking due to the wreck or the age of the vehicle.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. details appear below. Refunds for all prepaid services for a condescending attitude, and loss of customer's trust, the age of a vehicle and/or wrecks a vehicle been thru has nothing to do with respecting a customer, and /or the customers time, the appointment time was not kept, had to wait a half hour longer after the appointment time, then for the third, fourth, fifth time, could not find my name, what actually was purchased , leaving the customer to feel the need to prove paperwork, in Russia,. Then their's the completing the oil change service, as a service, not a game of hide & seek, whether they like it or not, these service issues are what defines An improper or inferior service, and not to speak of the manager Mr. [redacted] trying to describe to me the lube tec must have filled and topped of the washer fluid(on the the 6th of july), and it all leaked out, and that's when, me as a customer, found out their was no fluid in the washer container, an hour into the trip to Richmond, because even with the washer fluid contaniner being damaged,it still holds all of the washer fluid,,how one employee on the 6th does'nt know about the damage, and the other employee on the 8th finds the damaged issue, without a problem?, yet both employees are fullfilling the same service, the complaint is really about the service received on sat the 6th and monday the 8th, dealling with the oil change and the inspection that is part of that oil change service, the momentum of the service received has been violated with a degree of inconsistency, that leaves me to feel I am being lied to, I do not know they have damaged the container or not, though I do know the 2 employees from Berglund were the only ones under the hood between the 6th and the 8th, the car has a car alarm, I never leave the car alone without the alarm being on.[redacted]

Review: I am very disappointed to even have to come to this point. About 3 months ago we purchased a brand new 2015 Jeep Compass High Altitude from your location and we were so happy with our experience that a few days later we brought our oldest son back to Berglund, to the same salesman and he purchased a nearly new 2014 Mitsubishi Lancer. Imagine the money we put into your pockets. You would think that would mean something, but apparently it does not. The first problem starts with our son getting his new car home. Imagine our surprise when he took his girlfriend and her mother out to lunch in his new car and her mother found mouse feces and a mouse nest in the back floor board or our shock at there being a dirty knife in the trunk along with several other nasty pieces of trash stuffed under seats, etc. I contacted the salesman and was informed since this was not a new vehicle they do not bother to clean them out first??? Really?!? Shocking. They also don't bother to put gas in them which is also shocking to me. The salesman decided that he wanted to keep his customers happy and offered to have my sons car detailed out of his own pocket. It was appreciated but it should just be common sense to clean a car before you sell it. So this already left a bad taste in my mother but this is just the tip of the iceberg. So we drive a lot and I needed an oil change and want all of our work to be through the dealership to ensure everything is done properly and there is no issues with our extensive warranty that we paid tons of money to extend. I spent 3 weeks trying to call and schedule an appointment for an oil change, all for nothing. Either nobody answered each time or I would be put on hold or transferred to someone that would later tell me they have a scheduler and I needed to talk to that person. I don't even know if this person exists. I finally just drove to the shop and asked for an oil change explaining what I've gone through and never got an appointment. At first they weren't going to do my oil change and finally agree with do it. While there I scheduled a brake check because my brakes were squealing. This was against their recommendations because they claim my brakes can't be bad since I don't have that many miles on my jeep, yet something is wrong. Let me mention that my travel time to get to the shop is 1 hour 1 way, so 2 hours round trip for each trip. So 2 weeks pass and I arrive at my appointment for my brake check in the day and time they gave me. What happens???? The service center is closed!!! I speak with the sales manager that doesn't seem to understand why I am there or what the problem is. Do you understand that we as a family have sunk nearly $60,000 into your business and I can't get service to save my life??? This is about $85,000 once you tack on finance charges and I am mad. So finally the sales manager agrees to talk to the service manager and pass on the info so he can call me. A few days later the service manger does call me and can't log into his system so he doesn't understand why I was given an appointment hat didn't exist and has no answers for why nobody can seem to give me an appointment. He finally gets me an appointment for the following week. The day comes that we are supposed to get our work done and I am called into work and have to call to reschedule yet surprise surprise they can't reschedule at this time. Someone will have to call me back. I have since left messages, sent emails, sent a message in your service section of your website and was given a call back but the woman I spoke with was going to call me back later that day to reschedule my service. Again no surprise to me that NOBODY will return my call. I still haven't heard a thing and it's been more than 4 WEEKS since my last contact. This is unacceptable and I am at wits end. If being a valuable customer is treated this way, I would hate to see how you guys treat anyone else. I will NEVER spend another penny at this location or any other location owned by Berglund and I will tell everyone I know or meet or just run into about this horrible service.Desired Settlement: I want them to step up and take responsibility and correct these problems. I want our vehicles fixed and no further problems or I want a complete refund and I will go elsewhere.

Business

Response:

Mrs. [redacted] and her son are dropping off his Mitsubishi at the Ford store in [redacted] tomorrow morning. We will top off his gas and perform a complimentary detail and oil change. We are very sorry for this inconvenience, we have talked to the employees involved to be sure they are clear that all cars are to be detailed thoroughly before delivery to a customer, anything less is unacceptable. We can assure that this will not happen again.

We are sending a Chrysler Tech to pick up Mrs. [redacted]'s vehicle on Friday to drive over the weekend to try to duplicate the issue she has been experiencing. Once we are able to duplicate theissue, we will repair it accordingly.

Review: we bought a 2014 dodge ram when we got it home we noticed a dent was in it and it had orange peel in the paint so we called the dealer and they checked it out and said yes it did told us to bring it over there so drove it over to the body shop and left it for them to fix it went back 3 days later and they hadn't event fixed it took it back to the dealer for them to look at it and they saw it wasn't fixed so took it back to the body shop and got it back 3 days later they said they water sanded it and now it has sand marks all over the side of it and we have called back to the dealer and they keep giving us the run around and doesn't want to fix it we are paying 50,000.00 for this truck and we just want it rightDesired Settlement: we just want our truck painted so it will look like the rest of the truck or replaced

Business

Response:

We are currently working with the customer to resolve the issue with their truck to their satisfaction.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Still not fixed, have to take it back today.

Regards,

Business

Response:

[redacted] was schedule to come so Chrysler could look at the truck again. He never showed [redacted] tried to call him but Mr. [redacted] would never return his call

Review: On March 25, 2013 I took my 2012 Dodge Caravan to the selling dealer, Berglund Chrysler Jeep for repair. I noticed unusual wear on the driver's side front tire. The business advised me that the problem was the camber angle, it was out of specifications, and was not adjustable. They recommended the installation of an after market "cam" kit that would make the adjustment possible, a front end alignment, and replacement of all four tires. I declined those repairs, paid $49.50 for the diagnosis, and left. I called a local front end shop that I have done business with for about 50 years. I told them what the dealership had recommended and asked if they could make the repairs, and they said yes. I took the van to the front end shop on May 10, 2013, expecting to wait about 1 hour for the repairs and pay about $90. About 30 minutes later, my name was called and my van was ready. The cost was $50, and I asked for an explanation. I was told that the "cam" kit was not needed. They had simply adjusted the camber angle and other suspension angles, and the vehicle was good to go. I wish that Berglund Chrysler Jeep had just made the repair on March 25th, and I don't know why they didn't.Desired Settlement: I would hope that Berglund Chrysler Jeep would find out what went wrong with this repair and make corrections so it won't happen to others. I also want Revdex.com to make this incident available to other potential customers for their information. Informed consumers are better consumers.

Consumer

Response:

Desired settlement: Berglund suggersted a more complicate and expensive repair process than was needed. I would like to know why!

Business

Response:

Chrysler only warranties alignments for the first 12 months or 12,000 miles. It is considered a wear & tear item. When Mr. [redacted] brough is vehicle in it had 13,733 miles on it. This is one of the few things I cannot good will warranty on. I contacted our Service Rep with Chrysler to see if Chrysler would offer any warranty extension on the alignment. They said no it was out of warranty for an alignment. We told him we would have to attempt to correct the alignment and you can only adjust the camber but so much & it may require a camber adjustment kit. Also we did recommend replacing at a minimum the front tires due to the abnormal wear the camber issue had caused. As with all Berglund’s we do have a charge for looking at the vehicle which was the $49.50 Mr. [redacted] paid. He declined to try to set the camber at our dealership. I did talk to Mr. [redacted] that day and explained that we contacted Chrysler to see if they would cover it, however, they declined to fix his alignment issue.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business has explained the service visit in detail, along with the reason that it was not covered by warranty. The business also aludes to repair alternatives which were not discussed at the time. Namely, trying to adjust the camber angle and possibly replacing the worn tires. As I remember it, and as was written on the service order, the suggested repair was install the "cam" kit and replace all four tires. The issue of this complaint was simply that if the other repair shop was able to correct the camber angle without the "cam" kit, why didn't Berglund just do that while they had the vehicle in their shop? Instead they recommended that the "cam" kit be installed and all four tires be replaced. That would have cost much more than the needed repair actually cost. As I asked in the original complaint, I would like to know why.Regards,[redacted]

Business

Response:

We did an alignment check which Berglund charges $49.50 to do. Until we get an authorization from the customer to proceed with trying to adjust the alignment we will not attempt to make any adjustments. When the camber was out that far we will generally advise a cam kit could be needed and will price that to the customer. If it is not needed which is the case then the customers bill is much less which is a great thing when that happens. Had we attempted to adjust the camber I’m sure we would’ve came to the conclusion as did the shop he took the van too, as long at the camber is within spec and not on the border of the spec that the camber kit wouldn’t have been needed and the customer wouldn’t have been charged for it. The tires were recommended due abnormal wear.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It appears that Berglund will dance around this issue forever. Their repair offer was unconditional...install the "cam" kit and replace all four tires. They could have reset the camber angle while the vehicle was on the alignment rack, probably for no additional costs, then let me know their thoughts on the tires. I wish they had done that.Regards,[redacted]