Berger Family Dealership

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I did not accept the insurance payment for the repair of my van - no check was cashed!  Let there be no mistake, the mishap with my van is truly a case of neglect on the part of Berger Family dealership not an accident as stated. Berger's service manager, Mr. R[redacted], admitted his mechanic used a 7000 lb lift to pick up a vehicle with an 8600 GVW weight classification! This was not an accident but inappropriate training by the dealership. Mr. R[redacted] stated the rotors on my van were warped due to the amount of weight the van was carrying , which was beyond the limits of 7000 lb  that the lift they placed it on is able to support. The van was originally purchased from Berger Family dealership  where I also had plumbing shelving installed by them as wel. Al work done to the van as been done through  them which they keep records on, so they therefore knew how much weight the van was. I am seeking replacement of this vehicle plus lost work time due to the mishap. I will except a vehicle that was found by a Berger salesman, Mr. K[redacted], on the internet or one of my choice.
Regards,
[redacted]

August 24, 2017Dear [redacted],I am writing in response to the letter you sent concerning case #[redacted], a complaint you received about work done at our shop on a 1996 [redacted]. The customer was informed prior to any repairs of the parts and labor that would be needed to repair said [redacted]. She...

was called and signed a work order, and she also signed a completed repair order all of the repairs were completed. She had no issues with the repairs or prices at that time. She picked up her car on June 9, 2017.Sincerely,Steve H. Body Shop Manager

Dear [redacted].We did perform goodwill warranty work to [redacted]'s GMC [redacted] van. While lifting the vehicle it shifted on the rear lift arms causing damage to his van. Normally the technician can lift a van like his because the curb weight is 5300 lbs and the lift capacity is 7000. The GVWR...

(the max weight that the vehicle can safely carry) is 8600 lbs. The customer did not notify the service advisor, technician or manager of any excessive weight in the vehicle. The technician felt he could safely lift the vehicle.The incident was immediately reported to the customer and we agreed to repair the van for him at no charge to the customer. Our body shop estimated the repairs at $1831.50. We also notified our insurance company.We did not charge [redacted] for his portion of the goodwill brake repair.Respectfully,Jeffrey B. General Manager

April 10, 2017[redacted] did not want to deal with our business insurance. He went to his insurance company and had them contact our insurance company. Our insurance company paid the estimate given to them by [redacted]'s insurance. [redacted]'s insurance company reimbursed [redacted]. The estimate has been paid for the full amount [redacted]'s insurance company asked for.Since [redacted] has been paid in full for the repairs to his vehicle, we consider this case closed. We have fulfilled our responsibility in this situation.Sincerely,Earl B.President

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com,The customer was provided with a loaner car at no charge during the repair and detail process. We have been in communication with the customer.Sincerely,Steve H[redacted] Body Manager