Benjamin Ryan Communities

Thank you for contacting us about this customer We would like to assure you we have been in contact with Mr [redacted] since within hours of our initial written request for assistance We have put him in contact with the Original Installer of his roof only to have him deny Klim Roofing to come to his home to assess the situation You will see our most recent email to Mr [redacted] attached, again encouraging him to utilize the service of the roofing installer that was offered Please let me know if you need anything else from us

Good morning
There has been turnover in the warranty department I am not sure where you are emailing but am not finding any requests in [email protected] Please be sure that the email address is correct and forward your previous request The last email I see
from your email address in our system is from February of regarding the range
We look forward to getting your email and will respond with whom to expect appointment calls from
thank you

Thank you for contacting us about this customer.  We would like to assure you we have been in contact with Mr. [redacted] since within 24 hours of our initial written request for assistance.  We have put him in contact with the Original Installer of his roof only to have him deny Klim Roofing...

to come to his home to assess the situation.    You will see our most recent email to Mr. [redacted] attached,  again encouraging him to utilize the service of the roofing installer that was offered. 
Please let me know if you need anything else from us.

Thank you.  We had contact with this customer the morning following their meeting with the Fence company.  We did provide them the name of the company and asked both parties to do their best to not have contact with each other as the Fence Company will be in that community doing further...

work on other properties.  This fencing company has not had any other complaints in the time working with us so we are confident this will not be a recurring concern.  We apologized to this customer for this situation and asked them to let us know if there is any further concern.