Benjamin Franklin Plumbing

We had said plumbing company come to said residence to assess a plumbing issue. My wife was home at this time. Technician Tom came over and told her he was sorry that he had to charge her extra because he had to remove the toilet. Tom stated he was only clearing the drain to be able to run a scope he was not cleaning it. Tom snaked it and pulled out some roots then waited for 4 hours for tech Alan to arrive with the scope. I arrived home from work at this time and we watched the scope in which there were no obstructions but Tom insisted we replace the main line for $20,000.00, in which he said he could get us financed. Tom was told we don't want any credit lines opened. Tom called his bank and we weren't able to be financed enough. Tom was persistent in replacing the line and continued to tell us what to do. Tom made us sign paperwork stating it was his normal paperwork that showed he tried to help us but it was actually a credit card application that was signed after he ran our credit. Tech Tom supposedly emailed our receipt to my wife but she never received it. My wife called the next day and still nothing. This went on for 5 days. On the fifth day we received credit cards in the mail,my wife called because she was not happy about this and miraculously she got an email containing the receipt. This company is very unprofessional, rude, and disappointing due to their untimely responses. My wife was informed she would be contacted by a superior and has still not heard anything from the company regarding the prices, work performed, or the way we were treated in the most unprofessional ways. No means no it does not mean that you should belittle people and aggressively peruse unnecessary work. Their prices are ridiculously inflated and unjust. Their technicians are glorified salesmen and don't truly believe in helping people or doing their job with the utmost pride.

HORRIBLE! They gave a warranty on a home that we own and they did very poor work and then refused to honor the warranty. Their warranties are as good as TP and their workmanship should last more than 3 years. They replaced the sewer line and did such a poor job that now, a short 3 years later, the line has multiple “bellies” and is holding up to 3” or 4” of water in multiple locations and will not drain. when I called them it took 4 weeks for them to FINALLY come to a conclusion that they will not be honoring their “iron clad 20 year” warranty. In fact, they will do NOTHING about it. Excuses, excuses. Talk about getting struck by lightening….. only this time in the keister. I know the late great Mr. F himself would roll over in his grave should he find out his name is being used to perpetuate poor workmanship and lies - two things that where not part of his character. Perhaps the people who have stolen the name of our founding father should acquire a pair of the bifocals he invented and in so doing obtain a more clear sighted view of reality.

On 2/25/17 I called Benjamin Franklin to come out because I had water leaking in my downstairs laundry room, and they had 2 technicians come out. They performed a drain cleaning and put a camera into the pipes, and charged me $664.. They told me that I had tree roots coming in where the pipes connected that were so bad they could not be taken care of with a normal drain cleaning. They quoted me two options or I would continue to have issues with my sewer line backing up - 1. $14,727 to do a sewer line replacement. 2. $6,462 to install a 2-way clean out.

I spent four months saving up money to get it taken care of, but luckily decided to call *** to come out and give me a second quote. They came out in June and charged me $180 to do a sewer line inspections. After inspecting the technician pretty much told me that I was taken advantage of. I'm not sure if it was because I am female and a single parent, or just because I would not know any better because I have not experience in plumbing. He re-cleaned my pipes, because he said the previous technician had either not cleaned them or just done a bad job so it would appear like I needed to have more work done.

Here is exactly what the technician from *** wrote on my invoice - "Overall line is clean and in good condition. No holes, breaks, cracks, offsets or low spots. Roots only growing at joints, no replacing pipes needed. He said that it can easily be maintained by having them come out every year and a half or two years, and their cleaning was $129.