Benchmark Physical Therapy

My complaint involves the billing statement I received from services at Benchmark Physical Therapy
5605 W. Friendly Avenue
Suite G
Greensboro, NC 27410
On January 14, 2020 I mailed Benchmark Physical Therapy the following letter and asked for a written response. Unfortunately, I have not received any correspondence to date regarding my letter so I am left to file a complaint. I received another invoice on 2/29/20 and the amount due has not been adjusted.

Re: Account Number: ***

To whom it may concern,

I received a statement dated 12/22/19 in the amount of $436.58 for 4 dates of service (11/14/19, 11/20/19, 11/22/19, 11/25/19) and contacted your billing provider, *** Rehabilitation for an explanation. I think I was misinformed when your staff, (Hannah) confused the $20 copay with the 20% co-insurance. I was under the impression that I only had to pay a $20 copay for each visit since you were in network with my insurance company. *** said my insurance pays 20% co-insurance.

I actually disregarded my Dr.'s referral to another well-known physical therapy group and chose your company since you were in-network. The $20 copay was quoted to me over the phone by Hannah and at each visit I paid $20. After I completed 4 services, and paid $80, I received the statement for $436.58. If only I could have received a bill after the first visit, I would have known to stop treatment in order to prevent the further 3 visits' bills. I further believe this to be a fraudulent, intentional business practice where patients are pushed to schedule many visits at the onset and billing is delayed.

Your bill for services averages about $150/ per visit for my out of pocket costs. If I knew this, I would have never made my first appointment, no matter how much pain I was in. I have been to many Dr.'s appointments (even specialists) that were less than $150/visit. My chiropractor visits were below $50 so I never would've thought physical therapy would be $150.

I have requested a breakdown of charges from *** Rehabilitation. *** could not adjust/reduce the charges but advised I contact you directly.

Will you please provide me some assistance by adjusting these charges to a more reasonable payment for me? Please note, I have not contacted the Revdex.com in hopes that we will be able to find a favorable resolution to address my concern. I ask that you please communicate in writing to me at the following address.

Thank you in advance