Benchmark Builders

Here is our official response see attached PDFthank you

We have a sump pump design that is not suitable for the amount of underground water on our propertyWe have a problem with a broken and shifting front sidewalkWe have electrical breakers that constantly trip during usage when there is no storm or system upsetI sent certified letters within the first months in the home about these issuesNo one from Benchmark respondedNow that we are past months since settlement, the Benchmark customer service representative is telling us that we are past the warranty period and therefore the issues will not be addressedAs for the sump pump, they say it meets codeI don't argue that it meets code, but it does not meet "Fit, Form & Function" in that it is not the proper design for this amount of underground water

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I've include my response below and the same has been attached [redacted] In response to Benchmark Builders ( [redacted] 's) response: I was aware of the Limited Warranty, which explains why I did not contact Benchmark Builders when I first became aware of roof/attic issues It was only after mold was discovered, as a result of poor construction of the roof/attic, that I contacted Benchmark for compensation of mold remediation Not the thousands spent in roof/attic repair The home builders warranty was thoroughly reviewed prior to contacting the outside contractor I did speak to Mr [redacted] via the phone in November of I explained that the outside contractor advised that installation of attic baffles were done incorrectly by Benchmark which the contractor concluded caused improper ventilation in the attic/roof It was discovered attic baffles were installed in a way that prevented proper and adequate air flow in the attic In support of the outside contractor’s initial observations, after the contractor’s work was completed, air flow improved immediately It was also noticed how much more daylight was visible in the attic In addition, during the mold inspection by the mold remediation company, not affiliated with the outside contractor, areas with the most mold were found in the parts of the attic where the baffles were replaced Lastly, a question that is still not addressed by Mr [redacted] is how a properly constructed roof and attic can have mold within less than years In response to Mr [redacted] ’s comments regarding a bad ventilation fan and broken baffle in bathroom fan First, this is a totally separate issue which led me to inspect the attic and discover moisture As soon as I found water leaking, I immediately went up into the attic and discovered condensation on all parts of the inner roof and other wood structures And, it was never determined that the baffle in the bathroom vent was in fact “bad” or broken in the bathroom ventilation fan Also, when I first reached out to Mr [redacted] it took well over a week to get in touch with him And I did invite Mr [redacted] to come out and take a look at the mold in our attic by voicemail and never heard back from him Lastly, I was not made aware of the date the home inspection was done, nor given the opportunity to be present The example noted above in item 3, and Mr [redacted] ’s response letter is an example of my words to him describing the issue being taken out of context and bits and pieces put together by Mr [redacted] to formulate a story to absolve Benchmark of poor craftsmanship and to avoid compensating me for mold remediation It is an example of the customer being treated unfairly and having the “expertise” of a constriction business attempting to overshadow the perceived less knowledgeable homeowners assessment of the issue In summary, I feel mistreated by Benchmark builders I was sold a poor product and feel I should recover monies spent to fix a new home that should not have mold issues Please contact me with any further questions you have regarding this matter I do have pictures that can be provided

In response to [redacted] 's follow up letter to the Revdex.com, Benchmark Builders feels that all relevant matters and questions had been previously addressed in our response letter of 03110/ [redacted] has introduced nothing additional in his communication that would alter our conclusion that Benchmark Builders has no responsibility, or liability , for [redacted] 's predicament Benchmark Builders has been forthright with the term s of the warranty provided to [redacted] with the purchase of his homeFurthermore, [redacted] signed an Acknowledgement of Receipt and Understanding on 7/agreeing to the provisions of said warranty While we sympathize with [redacted] 's predicament, we are bound by the terms of that warranty lf you should have any questions, please feel free to contact me: [redacted] ***