*** - The parts were shipped yesterday and our Customer Service Manager, Chris P***, reached out directly to you this morning apologizing for the delay and including tracking informationWe do apologize for the miscommunication and are investigating the possible reasons so as to resolve
internally
[redacted], our Product Services Supervisor, has been in direct contact with Mr. [redacted] regarding his concerns and they have come to a satisfactory resolution. We will be replacing his product at no charge with a different model we believe is more suitable for his...
applications. We have also contacted our Senior Manager of Sales and Service Operations as well as the Customer Service Team Lead to completely fill them in with the situation of lack of response to our customer. We take our customer service very seriously and regret this lapse of attention. Best,[redacted]Executive AssistantBenchmade Knife Company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
*** - The parts were shipped yesterday and our Customer Service Manager, Chris P***, reached out directly to you this morning apologizing for the delay and including tracking informationWe do apologize for the miscommunication and are investigating the possible reasons so as to resolve
internally
[redacted], our Product Services Supervisor, has been in direct contact with Mr. [redacted] regarding his concerns and they have come to a satisfactory resolution. We will be replacing his product at no charge with a different model we believe is more suitable for his...
applications. We have also contacted our Senior Manager of Sales and Service Operations as well as the Customer Service Team Lead to completely fill them in with the situation of lack of response to our customer. We take our customer service very seriously and regret this lapse of attention. Best,[redacted]Executive AssistantBenchmade Knife Company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]