Bella Frutteto

5/20/2018*** *** Revdex.com Holiday Drive, Suite Pittsburgh, PA 15220Dear *** *** or whom it may concerWe were sent a complaint letter from your organization on May in regards to anover-charge of $on *** ***'s credit card and he had a desired
settlement of compensation and an explanation.As for an explanation, when Shannon, our bartender who waited on Mr*** the day of the transaction went to to adjust the bill to reflect the total with gratuity she accidentally pressed $instead of $She did not try to make up an excuse and was very apologetic about the situation and has given us the $While I would like to say this has never occurred before in the years we have been in business, (unfortunately can notBeing a fast paced business and with thousands of transactions a week, operator errors do occur, just not frequentlyWhen they have occurred in the past the guest usually calls us and we credit their card backAs you probably can ted from our records, this is the first time someone has felt the need to call you bureauon Bella Prutteto.We would like to apologize that this caused such great concern for Mr*** and would really like to get his $back to himAs he stated in his complaint letter, he frequents Bella Frutteto on a consistent basis and the staff as well as the owner would like the opportunity to make this right and continue to keep him as a regular.Please let me know what the next step is in reconciling the settlement in the most expedient way possible as we would like to satisfy Mr *** and not have this put a negative mark on our clean record.Sincerely,Jeff R*** Owner Bella Frutteto