Bella Couture Bridal Inc.

Revdex.com:
At this time, I have not been contacted by Bella Couture Bridal Inc. regarding complaint ID ***
Sincerely,
*** ***

Review: I am in a wedding in October 2014 (14 days from today). Three bridesmaids; myself included, ordered their bridesmaid dresses from this store May [redacted], 2014. We paid a deposit of half our dresses. Mine, which was $107.00 was charged to my credit card May [redacted] 2014. The [redacted] of this store [redacted], told us our dresses would be in the LATEST, end of August as she put an earlier Wedding Date for September to speed up this process. In the beginning of August we went to call to check on the status of these dresses and found that the store number is not in service. Then proceeded to call their 'website' 1-800 line which then was told that we should promptly dispute the charges with our credit card company and look for new dresses ASAP because we were not the only party to be calling looking for their dresses. Luckily, our bride, had her direct cell number and ALL of August we played a cat and mouse game with [redacted]. She had told us she received our dresses and that we should not worry and would not need a plan B. She told us she would hand deliver them to us then showed up 20 days before the actual wedding date (which is out of the country) to the brides place of work WITHOUT all the dresses saying she "thought the dresses came in". She gave one girls cash back right away. However she told us our credit cards would be reimbursed 5pm the next business day. We are 13 days from the wedding with NO dresses and two girls having half their dress total pretty much stolen from us. This is SO highly unprofessional. Especially considering this is someone's WEDDING, not prom.Desired Settlement: We would like a sincere apology from this woman. We have already disputed the credit card charges with our banks. This is the LAST THING a bride and her bridesmaids should have to worry about for her big day. We went to this store because we heard good things and because it was a family owned small mom and pop shop we wanted to give our money to. The dresses were beautiful and this is honestly the last thing we thought would happen. My fingers are crossed this isn't acceptable anymore to any other bride.

Consumer

Response:

At this time, I have not been contacted by Bella Couture Bridal Inc. regarding complaint ID [redacted].

Sincerely,