[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Initial Business Response /* (1000, 10, 2017/08/01) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email:[redacted]
Bell Aliant provided a one-time credit of $[redacted] + tax to adjust the July bill statement. Bell Aliant increased the monthly credit...
on the customer's account by $[redacted] (increased from $** to $**/month) to the expiry date of April 2018.
Bell Aliant called the customer and sent an email to advise we have resolved the issue.
Closed
Initial Business Response /* (1000, 5, 2015/09/15) */
Bell Aliant confirmed with the Insurance Company that a cheque in the amount of $[redacted].** was approved and will be cut by their head office in [redacted] and then sent to Adjuster in [redacted] and then mailed out to th customer. Bell Aliant spoke...
with the customer today to advise that they should receive the cheque in the next two weeks. Customer was happy with the outcome and will confirm once received. Bell Aliant and the customer consider the issue resolved and closed.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are satisfied that they are going to pay the money to have the repairs made to our retaining wall. We would however like to keep this open until the cheque has been received.
Initial Business Response /* (1000, 6, 2017/10/19) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Bell Aliant contacted the customer and provided him with the quoted rate of [redacted] - discount of $[redacted] on his bundle for 23 months,...
expiring in September 2019. Bell Aliant also provided the customer with a one-time credit of $[redacted] + tax to adjust back the overbilling of the bundle on the October bill statement.
The customer and Bell Aliant are both satisfied with the outcome of the complaint and have closed the file.
Initial Consumer Rebuttal /* (2000, 8, 2017/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
satisfied with solution THANK YOU Revdex.com!!!
Initial Business Response /* (1000, 24, 2016/05/26) */
I spoke with [redacted] today [redacted] regarding her directory issue. [redacted] Bell Aliant offers business customers free...
white page and yellow page listings and the customer declined my offer for one month adjustment for $[redacted] plus tax which the customer has declined. [redacted] is not happy with the outcome. Bell Aliant has closed this escalation.
Initial Consumer Rebuttal /* (3000, 27, 2016/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]
Bell Aliant never did send the promised "free listing" for [redacted] to the Directory people. I know that because it was the first response that was provided me BY Aliant when I called on discovering that [redacted] indeed was never listed in the Directory. Bell mistakenly identified my number as not to "be posted" from the day I established my business line. An old listing for [redacted] ([redacted]) was still there ([redacted]). The mistake is definitely Bell's
My position is that I paid over $[redacted] for a service ( a business line that never was listed or visible to anyone but family and existing clients). Bell Aliant's claim that I had a working business line is false - it was not a 'working' business line as no one could find it because they never sent the "free' listing to the Directory people. It would appear reasonable that I be reimbursed to some level for a service never received. [redacted]
Initial Business Response /* (1000, 5, 2015/12/17) */
Bell Aliant offered to send the customer a refund cheque for either the full amount of her returned deposit $[redacted] or for the credit balance currently showing on her account of $[redacted]. The customer chose the credit balance of [redacted] so the...
request was issued today. Bell Aliant apologized to the customer for the miscommunication of how deposits are returned. Cheque will be delivered via Canada Post 2-4 weeks. Bell Aliant and the customer consider the issue resolved and closed to the satisfaction of both parties.
Initial Business Response /* (1000, 8, 2017/06/05) */
Contact Name and [redacted]
Bell Aliant spoke with the customer and explained that once wiring has been changed over from copper to fibe, the copper wiring is removed...
and we are unable to provide copper internet service any longer. Bell Aliant provided the customer with a monthly credit of $[redacted]/month for 1-year to assist with the billing. Customer was happy with the outcome.
The complaint has now been closed.
Initial Business Response /* (1000, 5, 2015/12/08) */
I have spoken with Mr. [redacted] in regards to the complaint that he filed. I have explained to the customer the reason behind the **$ charge if the issue is found to be customer equipment. For example if the technician were to go to the...
customer's home and finds the issue to be with the TV set the customer owns. I did advise the customer that there would not be a charge if the issue was found to be Bell Aliant equipment, for example modem, TV set top box etc. The customer does not agree with this policy. I did provide the customer with a credit for the 2nd TV receiver for the duration that it was on his account.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My understanding was that if the issue was not Bell's equipment I would have to pay $**. I took this to mean something like the cable connection. The non working tv was a new flatscreen so I doubt that it was the problem. I just didn't want to be on the hook for $**. on their say so and still be left without cable service upstairs. so I will take their rebate. I mentioned that we had problems after some summer thunderstorms. and that the downstairs tv was reconnected but not the upstairs one. However that didn't seem to matter.
Initial Business Response /* (1000, 14, 2015/04/21) */
In reviewing the account and speaking to both [redacted] we have resolved the issue. Customer had there cottage put on temporary suspension and an incorrect date was inputted for suspension to be done. Customer was adjusted $54.94,...
which I advised. I also reviewed full account with customer and monthly recurring charges for a go forward basis.
Initial Business Response /* (1000, 5, 2015/05/04) */
I spoke with [redacted] and explained there was an error on [redacted] Aliant's part and billing has since been adjusted to reflect the following [redacted]. Retention credit $**, all four set tops boxes free ($[redacted] credit...
per month), unlimited Canada/US calling $[redacted] per month. Customer was satified with outcome. I gave him my number if any further issues.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/06/30) */
On [redacted] I requested to have the referral removed off of [redacted]. I called Ms. [redacted] to advise her I have requested the referral to be removed and left my contact information. The referral number has now been removed. Bell...
Initial Business Response /* (1000, 8, 2016/01/15) */
This customer is not the account holder but Bell Aliant provided information that the buried cable providing service to this particular civic address is not compatible for FibreOP service. Information has been provided on to our Engineering...
Department for future consideration for FibreOP service.
Bell Aliant has closed the file and considers the issue resolved.
Initial Business Response /* (1000, 6, 2015/01/16) */
Bell Aliant spoke with Sherry but she had already had her issues resolved with a consumer Representative who provided the with her bundle promotion for 12 months and credited back the reconnection charge on her account. Customer has placed a...
disconnect with Bell TV which I had cancelled by Bell Satellite TV as per Sherry's request.
I called Sherry and left a voice message to confirm the disconnect order on her Bell TV was cancelled. I issued a one-month credit to her account for the ongoing issues she experienced.
Customer was happy with the outcome. Bell Alaint and the customer now consider the issue resolved and closed.
CLOSED
April 8, 2016
Revdex.com of Greater Maryland
RE: Revdex.com ID# [redacted]
[redacted]
American Residential Services, LLC
D/B/A ARS (“ARS”) has received your email dated...
March 31, 2016, regarding the above-referenced
complaint. Thank you for bringing this
matter to our attention and allowing us the opportunity to respond.
We are currently in communication with
[redacted] to gain a better understanding of the complaint and hope to achieve
an amicable resolution very soon.
ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute. If you require additional
information regarding this complaint, please feel free to contact Janice Harris
at ###-###-####.
Respectfully,
Jason C[redacted]
Corporate Online Reputation Analyst
Initial Business Response /* (1000, 9, 2017/09/12) */
I spoke to [redacted] on Sept 12. We went over his technical issues he was having with his TV service. We agreed that I would send another technician to his location and placed a repair order dated Thursday Sept 14th. I advised I understood his...
frustration and we agreed to work together in the interest of finding a solution that is satisfactory to both [redacted] and Bell Aliant. We agreed to close the issue with Revdex.com and work together and I provided him with my email address and direct number.
Initial Consumer Rebuttal /* (2000, 11, 2017/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will wait and see what happens with bell , I was told today the problem I am having with my tv is not a known problem with bell as this tech who came to my house and the lady on the phone told me it was, that was the reason of my complaint to Revdex.com, so right now im being told its not a known problem and there sending another person out to look at why my tv is losing picture and freezing , I didnt like being lied to by bell ,so we will see how it all works out , thanks to Revdex.com for getting involved.
Initial Business Response /* (1000, 5, 2014/12/03) */
Spoke with Mr. [redacted] on December 3, 2015 after reviewing his Bell Aliant account. I advised his last current bill was March 6,2014 and monthly phone service $31.16 + taxes, any long distance calling and late payment charges applicable. Mr....
[redacted] did contact Bell Aliant with change of mailing address on October 15, 2014, however no mail has been returned to us from the post office indicating "unknown address". The customer is aware no adjustment being applied to account. I confirmed full payment was made November 21, 2014 and will receive a final statement December 9, 2014 showing payment and zero balance. Bell Aliant considers issue resolved and closed.
Clarification of 09/01/2015, 1008 hours EDT. The window for filing for the [redacted] gift card closed on 29 August 2015. Therefore, we request that ARS, Manassas remit $350 to us, in compensation for Mr. K[redacted]'s failure to faithfully execute the contract.
We went out on the 29th and when I was reviewing the paperwork on the 30th I seen the notes that the tech made and the negative comment on the check. I immediately called the client and left a message with him stating that I would put his check back in the mail and apologized for the lack of...
satisfaction. The client called me back later on the 30th and shared with me his concern on the failure to give pricing over the phone and the total cost of the project. I shared with him that we have found it to be a problem even when the client has "diagnosed" the issue to give prices over the phone due to the potential that it could change when we arrive. This leads to the concept that we give a low ballpark price over the phone and the raise the price on variables once we arrive. Therefore we prefer to be upfront with our pricing to come out and give the actual exact price once we arrive and look at the issue. Also the toilet that we provide is a high quality product that allows up to stand behind it and the installation is done in a manner that allows us to cover any issues with the toilet and installation at no cost to the client in a period of 3 or 5 years depending on the toilet chose. Things like disposal of the old toilet, inspection of the flange to insure no leaks in the future, insuring the toilet is set properly so the seal will not be compromised, burst proof supply line, and the 3 or 5 year guarantee on parts and labor are some of the value points that go into us figuring the cost of our toilets.As I respect that these things may not be valuable to all they are to many of our clients. We have honored many warranty issues when they come up over the years and the clients have been pleased that they spent a little more for no hassle claims, quality, and work done right to support longevity.I received notice of this complaint on the 1st after all of this had transpired.
Initial Business Response /* (1000, 5, 2017/10/23) */
Contact Name and Title:[redacted]Contact Phone:[redacted]Contact Email: [redacted]
Bell Aliant issued an adjustment for the loss of the Satellite TV promotional credits of $[redacted] + $[redacted] = $[redacted] from September 2016 to...
August 2017 (10 months) = $[redacted] + tax [redacted] = $[redacted]. Bell Aliant has requested that our Finance Group issue a refund cheque to [redacted] for the full $[redacted] and have advised 2-4 weeks for delivery through [redacted].
Bell Aliant and the customer now consider the complaint resolved and closed.
Initial Consumer Rebuttal /* (2000, 7, 2017/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I've accepted the offer
Initial Business Response /* (1000, 5, 2017/08/22) */
Good afternoon, I have spoke with [redacted] and have confirmed the service is now back in and working. Confirmed as well with technician issues on the line have been resolved. Issued credit to the account for time our of service. Bell...
Aliant and the customer consider the matter to be resolved and closed.
Thanks
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Initial Business Response /* (1000, 10, 2017/08/01) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email:[redacted]
Bell Aliant provided a one-time credit of $[redacted] + tax to adjust the July bill statement. Bell Aliant increased the monthly credit...
on the customer's account by $[redacted] (increased from $** to $**/month) to the expiry date of April 2018.
Bell Aliant called the customer and sent an email to advise we have resolved the issue.
Closed
Initial Business Response /* (1000, 5, 2015/09/15) */
Bell Aliant confirmed with the Insurance Company that a cheque in the amount of $[redacted].** was approved and will be cut by their head office in [redacted] and then sent to Adjuster in [redacted] and then mailed out to th customer. Bell Aliant spoke...
with the customer today to advise that they should receive the cheque in the next two weeks. Customer was happy with the outcome and will confirm once received. Bell Aliant and the customer consider the issue resolved and closed.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are satisfied that they are going to pay the money to have the repairs made to our retaining wall. We would however like to keep this open until the cheque has been received.
Initial Business Response /* (1000, 6, 2017/10/19) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Bell Aliant contacted the customer and provided him with the quoted rate of [redacted] - discount of $[redacted] on his bundle for 23 months,...
expiring in September 2019. Bell Aliant also provided the customer with a one-time credit of $[redacted] + tax to adjust back the overbilling of the bundle on the October bill statement.
The customer and Bell Aliant are both satisfied with the outcome of the complaint and have closed the file.
Initial Consumer Rebuttal /* (2000, 8, 2017/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
satisfied with solution THANK YOU Revdex.com!!!
Initial Business Response /* (1000, 24, 2016/05/26) */
I spoke with [redacted] today [redacted] regarding her directory issue. [redacted] Bell Aliant offers business customers free...
white page and yellow page listings and the customer declined my offer for one month adjustment for $[redacted] plus tax which the customer has declined. [redacted] is not happy with the outcome. Bell Aliant has closed this escalation.
Initial Consumer Rebuttal /* (3000, 27, 2016/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]
Bell Aliant never did send the promised "free listing" for [redacted] to the Directory people. I know that because it was the first response that was provided me BY Aliant when I called on discovering that [redacted] indeed was never listed in the Directory. Bell mistakenly identified my number as not to "be posted" from the day I established my business line. An old listing for [redacted] ([redacted]) was still there ([redacted]). The mistake is definitely Bell's
My position is that I paid over $[redacted] for a service ( a business line that never was listed or visible to anyone but family and existing clients). Bell Aliant's claim that I had a working business line is false - it was not a 'working' business line as no one could find it because they never sent the "free' listing to the Directory people. It would appear reasonable that I be reimbursed to some level for a service never received. [redacted]
Initial Business Response /* (1000, 5, 2015/12/17) */
Bell Aliant offered to send the customer a refund cheque for either the full amount of her returned deposit $[redacted] or for the credit balance currently showing on her account of $[redacted]. The customer chose the credit balance of [redacted] so the...
request was issued today. Bell Aliant apologized to the customer for the miscommunication of how deposits are returned. Cheque will be delivered via Canada Post 2-4 weeks. Bell Aliant and the customer consider the issue resolved and closed to the satisfaction of both parties.
Initial Business Response /* (1000, 8, 2017/06/05) */
Contact Name and [redacted]
Bell Aliant spoke with the customer and explained that once wiring has been changed over from copper to fibe, the copper wiring is removed...
and we are unable to provide copper internet service any longer. Bell Aliant provided the customer with a monthly credit of $[redacted]/month for 1-year to assist with the billing. Customer was happy with the outcome.
The complaint has now been closed.
Initial Business Response /* (1000, 5, 2015/12/08) */
I have spoken with Mr. [redacted] in regards to the complaint that he filed. I have explained to the customer the reason behind the **$ charge if the issue is found to be customer equipment. For example if the technician were to go to the...
customer's home and finds the issue to be with the TV set the customer owns. I did advise the customer that there would not be a charge if the issue was found to be Bell Aliant equipment, for example modem, TV set top box etc. The customer does not agree with this policy. I did provide the customer with a credit for the 2nd TV receiver for the duration that it was on his account.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My understanding was that if the issue was not Bell's equipment I would have to pay $**. I took this to mean something like the cable connection. The non working tv was a new flatscreen so I doubt that it was the problem. I just didn't want to be on the hook for $**. on their say so and still be left without cable service upstairs. so I will take their rebate. I mentioned that we had problems after some summer thunderstorms. and that the downstairs tv was reconnected but not the upstairs one. However that didn't seem to matter.
Initial Business Response /* (1000, 14, 2015/04/21) */
In reviewing the account and speaking to both [redacted] we have resolved the issue. Customer had there cottage put on temporary suspension and an incorrect date was inputted for suspension to be done. Customer was adjusted $54.94,...
which I advised. I also reviewed full account with customer and monthly recurring charges for a go forward basis.
Initial Business Response /* (1000, 5, 2015/05/04) */
I spoke with [redacted] and explained there was an error on [redacted] Aliant's part and billing has since been adjusted to reflect the following [redacted]. Retention credit $**, all four set tops boxes free ($[redacted] credit...
per month), unlimited Canada/US calling $[redacted] per month. Customer was satified with outcome. I gave him my number if any further issues.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/06/30) */
On [redacted] I requested to have the referral removed off of [redacted]. I called Ms. [redacted] to advise her I have requested the referral to be removed and left my contact information. The referral number has now been removed. Bell...
Aliant has closed this complaint.
Initial Business Response /* (1000, 8, 2016/01/15) */
This customer is not the account holder but Bell Aliant provided information that the buried cable providing service to this particular civic address is not compatible for FibreOP service. Information has been provided on to our Engineering...
Department for future consideration for FibreOP service.
Bell Aliant has closed the file and considers the issue resolved.
Initial Business Response /* (1000, 6, 2015/01/16) */
Bell Aliant spoke with Sherry but she had already had her issues resolved with a consumer Representative who provided the with her bundle promotion for 12 months and credited back the reconnection charge on her account. Customer has placed a...
disconnect with Bell TV which I had cancelled by Bell Satellite TV as per Sherry's request.
I called Sherry and left a voice message to confirm the disconnect order on her Bell TV was cancelled. I issued a one-month credit to her account for the ongoing issues she experienced.
Customer was happy with the outcome. Bell Alaint and the customer now consider the issue resolved and closed.
CLOSED
April 8, 2016
Revdex.com of Greater Maryland
RE: Revdex.com ID# [redacted]
[redacted]
American Residential Services, LLC
D/B/A ARS (“ARS”) has received your email dated...
March 31, 2016, regarding the above-referenced
complaint. Thank you for bringing this
matter to our attention and allowing us the opportunity to respond.
We are currently in communication with
[redacted] to gain a better understanding of the complaint and hope to achieve
an amicable resolution very soon.
ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute. If you require additional
information regarding this complaint, please feel free to contact Janice Harris
at ###-###-####.
Respectfully,
Jason C[redacted]
Corporate Online Reputation Analyst
Initial Business Response /* (1000, 9, 2017/09/12) */
I spoke to [redacted] on Sept 12. We went over his technical issues he was having with his TV service. We agreed that I would send another technician to his location and placed a repair order dated Thursday Sept 14th. I advised I understood his...
frustration and we agreed to work together in the interest of finding a solution that is satisfactory to both [redacted] and Bell Aliant. We agreed to close the issue with Revdex.com and work together and I provided him with my email address and direct number.
Initial Consumer Rebuttal /* (2000, 11, 2017/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will wait and see what happens with bell , I was told today the problem I am having with my tv is not a known problem with bell as this tech who came to my house and the lady on the phone told me it was, that was the reason of my complaint to Revdex.com, so right now im being told its not a known problem and there sending another person out to look at why my tv is losing picture and freezing , I didnt like being lied to by bell ,so we will see how it all works out , thanks to Revdex.com for getting involved.
Initial Business Response /* (1000, 5, 2014/12/03) */
Spoke with Mr. [redacted] on December 3, 2015 after reviewing his Bell Aliant account. I advised his last current bill was March 6,2014 and monthly phone service $31.16 + taxes, any long distance calling and late payment charges applicable. Mr....
[redacted] did contact Bell Aliant with change of mailing address on October 15, 2014, however no mail has been returned to us from the post office indicating "unknown address". The customer is aware no adjustment being applied to account. I confirmed full payment was made November 21, 2014 and will receive a final statement December 9, 2014 showing payment and zero balance. Bell Aliant considers issue resolved and closed.
Clarification of 09/01/2015, 1008 hours EDT. The window for filing for the [redacted] gift card closed on 29 August 2015. Therefore, we request that ARS, Manassas remit $350 to us, in compensation for Mr. K[redacted]'s failure to faithfully execute the contract.
We went out on the 29th and when I was reviewing the paperwork on the 30th I seen the notes that the tech made and the negative comment on the check. I immediately called the client and left a message with him stating that I would put his check back in the mail and apologized for the lack of...
satisfaction. The client called me back later on the 30th and shared with me his concern on the failure to give pricing over the phone and the total cost of the project. I shared with him that we have found it to be a problem even when the client has "diagnosed" the issue to give prices over the phone due to the potential that it could change when we arrive. This leads to the concept that we give a low ballpark price over the phone and the raise the price on variables once we arrive. Therefore we prefer to be upfront with our pricing to come out and give the actual exact price once we arrive and look at the issue. Also the toilet that we provide is a high quality product that allows up to stand behind it and the installation is done in a manner that allows us to cover any issues with the toilet and installation at no cost to the client in a period of 3 or 5 years depending on the toilet chose. Things like disposal of the old toilet, inspection of the flange to insure no leaks in the future, insuring the toilet is set properly so the seal will not be compromised, burst proof supply line, and the 3 or 5 year guarantee on parts and labor are some of the value points that go into us figuring the cost of our toilets.As I respect that these things may not be valuable to all they are to many of our clients. We have honored many warranty issues when they come up over the years and the clients have been pleased that they spent a little more for no hassle claims, quality, and work done right to support longevity.I received notice of this complaint on the 1st after all of this had transpired.
Initial Business Response /* (1000, 5, 2017/10/23) */
Contact Name and Title:[redacted]Contact Phone:[redacted]Contact Email: [redacted]
Bell Aliant issued an adjustment for the loss of the Satellite TV promotional credits of $[redacted] + $[redacted] = $[redacted] from September 2016 to...
August 2017 (10 months) = $[redacted] + tax [redacted] = $[redacted]. Bell Aliant has requested that our Finance Group issue a refund cheque to [redacted] for the full $[redacted] and have advised 2-4 weeks for delivery through [redacted].
Bell Aliant and the customer now consider the complaint resolved and closed.
Initial Consumer Rebuttal /* (2000, 7, 2017/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I've accepted the offer
Initial Business Response /* (1000, 5, 2017/08/22) */
Good afternoon, I have spoke with [redacted] and have confirmed the service is now back in and working. Confirmed as well with technician issues on the line have been resolved. Issued credit to the account for time our of service. Bell...
Aliant and the customer consider the matter to be resolved and closed.
Thanks