Bee Creek Apartments

We were only refunded $96 of our $450 security deposit. We do not dispute the $99 for carpet cleaning as we were unable to deep clean the carpets before we left (though they were vacuumed thoroughly); however, they are charging $235 for a deep clean and $20 for drip pans on the stove. We regretfully overlooked one drawer when packing, and their other pictures show a few crumbs or dirt flecks or dust, which we would have happily cleaned had we been able to attend the inspection, which they scheduled at a time when we were unable to attend. Any cleaning that had to be done should not have cost $235: a professional apartment cleaner assisted us in cleaning the apartment, the oven was cleaned (but old), and the drip pans were spotless. Furthermore, on our move-in date (a Sunday, 12/31/17), we were unable to take possession because the toilets were used and filthy, as were the floors; and it took both us and the apartment maintenance man working on New Year's Day to clean the apartment for us to be able to move in on January 2, two days after we were to have taken possession. The site manager steadfastly refuses to allow us to contact ***. By scheduling the appointment when we could not make arrangements to attend, they effectively kept us from reclaiming our own things (an oversight) and allowing us to make right any wrongs. Both the professional apartment cleaner who helped us and another Bee Creek resident can testify to the utter cleanliness of the apartment when we left, and $255 is an exorbitant fee to correct the minor specks left behind.