Bedmart

Review: My wife bought a living room set at this store with the condition that if it didn't fit in our new house they would exchange it another one. This happened and my wife picked a new set, which I seriously doubt it that it was of the same value ($2100.00) because she picked it put of a catalog and they just went along with "oh thats the same price". Anyway, I didn't make a big deal out of that because my wife wanted that set but after 6 months the couch broke. I went back to the store because it supposed to have 1 warranty and they took the info and said they will take care of the problem. Over a month later I went back to se why haven't they contact me and they just gave me the "run-around". Last time I went was a friday and they told me that the following monday for sure they will take care of the problem, but that was two weeks ago and not one single phone call or any signs or doing anything.Desired Settlement: I would like to get a full refund so I can go elsewhere and buy a set that is actually worth $2100 or at the very least a replacement for what it was supposed to be covered in the warranty.

Business

Response:

Hello [redacted],Thank you for bringing this to my attention.We've contacted our factory representative about this weeks ago and hadn't gotten a response.We emailed the factory directly yesterday,and except to resolve this complaint very soon.I will contact Mr.[redacted] today to let him know I'm working on getting his sofa repaired or replaced.

Regards,

[redacted] owner.

Review: We purchased a large piece of furniture (Sectional couch with chase lounge)less than a year ago and within a few months of owning it, it fell apart. It was Not a cheap purchase and were given absolutely terrible customer service when it came to dealing with the issue.

We shopped around and knew that we wanted to support a local business as we are business owners as well. We made multiple purchases that day from this company. We were guaranteed quality and satisfaction as the product was well built and the manufacture was local and would repair anything if needed.

We finally got someone out to look at the furniture on Saturday (Jan 16) and after no response I got a hold of a manager today. His response "well when the manufacturer is in the area in the next 4 weeks we will pick it up. They will fix it and return the next time they are in the area which will be an additional 4-6 weeks."

I do not want the couch repaired! I either want all of my money back, OR a different couch as when they pulled back the backing, it was discovered that the couch is stapled together! This battle has been going on for 6 months now. And, I had to prove the purchase with a copy of my receipt as they do not have an ACCOUNTING SYSTEM! What???? I'm thinking an audit would be sufficient.Desired Settlement: Full Money Back!

Business

Response:

Hello [redacted], We spoke to Mrs. [redacted] today and explained the warranty procedures set forth by the manufacture.As she earlier stated we informed her if there were any issues that the manufacture would repair it. We went to her home once in July to fix the clips that hold the modular pieces together. We just recently heard from her again about damage to the frame.We asked her for her receipt so we could determine what she bought.We use an old school manual record keeping system.She was not happy that we needed her receipt or at least a close date of purchase so we could manually look it up. We did locate her receipt and went out and inspected the damage and took pictures to send to manufacture for warranty work.This is all industry standard and has been for the past 40 years I've been in the industry. We also offered a loaner set for her to use during repair time! This is not standard,but a thing we do for our customers for the inconvenience of being without .We also waive all transportation fees for her,also Not standard. I'm sorry she is not happy,but we are doing everything we can to make her happy.We have not yet heard back from the manufacture,but already told her we would get it fixed.Then we heard from you. Regards[redacted]

Review: I bought a sectional sofa October 29/2014, it has a life time warranty. July 25th I contacted BedMart because the frame broke. I was told to email pictures of the sofa I did, I also called once a week I was told that I had to wait 4 to 6 weeks for a replacement sofa. That time came and went no one contacted me. I called again on October 6th. I was then told that I had been told that I needed to bring my sofa in to be sent out for repair, that was the first time I had been told that. Bobby one of the owners was extreemly rude and said that he had told me that from the beginig... He never told me that until October 6th. I ask why he would just now tell me that with the holidays coming, he said that he told me from the begining. If that were true why would I call weekly and email several times with no response? He then informed me that he would no longer do buisness with me and I ask for a # to contact he gave me a # [redacted] I called that # 3 times and left 2 messages [redacted] was the voice mail I got. Not a buisness. I have no contact information to resolve this issue.Desired Settlement: A replacement or a full refund so I can buy a sofa set.

Business

Response:

First and foremost I'm sorry miss [redacted] is unhappy with the sofa sectional she purchased from us.As per warranty guide lines from the manufacturer that [redacted] was informed that our item would need to be sent to the factory for their determination to repair or replace or refused based on their findings.