Bed Bath & Beyond Inc.

March 30, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE:      [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding shelves...

that were ordered from Bed Bath & Beyond. Our manager, Elaine S[redacted] reached out to the customer and determined a resolution. The customer decided to keep the shelves and we refunded her $75 off of the total of her order. As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours,   [redacted] Customer Relations [redacted]   [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

December 27, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   Case #[redacted]   To whom it may concern:   We are in receipt of your complaint concerning...

[redacted] frustrations with a misleading advertisement on our website. Our manager, Elaine S[redacted], has been in touch with [redacted] regarding the issue. The website has been corrected and she was offered a discount which she declined. The feedback has been very helpful for us and we appreciate her reaching to Bed Bath & Beyond  so we can correct this mistake and improve.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]   [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because for one I have only received a call from a lady by the name of Claire and she told me that someone would get back to me and I have not received any call from that store to this date and second we were told by Julia R[redacted] to bring back...

the receipt so that we were able to get the credit and that is what we did so for them to make false accusations against my family and I is very unprofessional. We have done everything that was asked of us we waited for over an hour for them to  look up the  receipt, we called our bank to see if they could retrieve the transaction in front of Julia R[redacted] and because they closed the previous account they could not and she was aware of this, we took the receipt up to the store and left it with one  of their cashiers along with my name & number on it and was never called so we called Julia back and asked if she had received the receipt and supposedly she had no knowledge of it and said she would get  back with us but to this date has never gotten back. We are loyal customers there and to be treated and slander this way is sad. WE ARE THE ONLY ONES THAT HAVE ATTEMPTED  TO RESOLVE THIS SITUATION!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I considered the matter resolved at this point. Thanks to your intervention they finally resolved the matter. I can't begin to thank you enough and I genuinely appreciate that fact that an organization like the Revdex.com exists. Thank you again for your assistance in this matter. You made a resolution possible
Regards,
[redacted]

December 2, 2015RevDex.com 1262 Whitehorse
Hamilton Square RoadBuilding A, Suite
202 Hamilton, NJ 08690RE:      [redacted]To whom it may concern:We are in receipt of your complaint concerning [redacted] frustrations
regarding an order placed on...

Bedbathandbeyond.com. We understand the
frustrations and have been in touch with Noel Smith, however, this will take
further investigation. If the customer would like to speak to someone regarding
this issue, please have them call Peter K** at [redacted] or Scott S[redacted] at
[redacted] for additional information.As of today, we consider this complaint closed.If you have any questions or need any additional information, please
feel free to contact me directly. Very Truly Yours,  Claire B[redacted] Customer Relations ([redacted]  
[redacted]

Please cancel my complaint I have resolved the issue with the manufacturer thank you. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

July 26, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted] Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations with a store credit. Since the store credit requires a signature from the direct party, it was not mailed to the [redacted] address. It was re-routed to store 315 which is in Daly City, CA. Our Regional Director, Scott S[redacted], offered to send the credit to a store more convenient for her where she would need to present an ID and sign for the merchandise credit. She requested we mail it again without a signature requirement which Bed Bath & Beyond does not feel comfortable for the protection of our customers. If she would like to arrange something, she can reach back out to Scott S[redacted] at [redacted]
  As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]   [redacted]

May 18, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE:      [redacted] Case # [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding a...

refund. Our manager, Munraj "R[redacted] has been in touch with [redacted] regarding the process of the refund which was issued on 4/16 in the amount of $60.06 but was not seeing the refund. We verified it was refunded properly and informed her to contact her bank. We also processed a $50 gift card for the inconvenience. As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours,   [redacted] Customer Relations [redacted]   [redacted]

Complaint: [redacted]
I am rejecting this response because:
The complaint was filed because mail is being sent to the address mentioned in the original complaint.  The email address is NOT the issue!STOP sending mail to the street address mentioned in the complaint!!
Regards,
[redacted]

December 18, 2015RevDex.com 1262 Whitehorse
Hamilton Square RoadBuilding A, Suite
202 Hamilton, NJ 08690RE:      [redacted] Case #[redacted]To whom it may concern:We are in receipt of your
complaint concerning [redacted] frustrations regarding the...

poor condition
of her lamp that she purchased at Bed Bath & Beyond. We understood that she
wanted another one so we were able to locate one and have it delivered to her
by our District Customer Service Manager Brittany.As of today, we consider this
complaint closed.Please do not hesitate to contact
me if you have any additional questions.Very Truly Yours,  Claire B[redacted] Customer Relations [redacted]  
[redacted]

November 1, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning...

[redacted] frustrations regarding an iRobot transaction done online. On October 18, 2016 - a refund transaction in the amount of $151.55 was processed for the 20% off the iRobot. We apologize for any inconvenience this may have caused.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]   [redacted]

Eva A[redacted] at the corporate office of Bed Bath & Beyond reached out to [redacted] regarding the verification of his information. Once verified, the order was released. As of today, we consider this complaint closed. ?If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]  
[redacted]

Complaint: [redacted]
I am rejecting this response because:Even though the numbers wete given out this is not a valid excuse. I will continue to attack your company until you make this right. Whoever used the numbers were able to do WITHOUT the cards itself, the barcode OR the pin. I WAS TOLD by a Revdex.com reptesentative that if a customer lost the physical card, they would need to verify by drivers license and/or original receipts
Regards,
[redacted]

November 14, 2014 Revdex.com [redacted]1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690  RE:         [redacted]  Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning...

[redacted] order mix up. We have went ahead and sent a replacement order ([redacted]) which was created on 11/4 and a call-tag was placed to pick up the incorrect item (call tag # [redacted] ). Incorrect item was picked up on 11/5 and arrived in NJ on 11/11/14. We also accommodated the customer 20% discount for the inconvenience.  As of today, we consider this complaint closed.  If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations ([redacted]  
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. The balance was refunded as stated subsequent to the initial complaint with the Revdex.com of New Jersey. 
Regards,
[redacted]

March 2, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE:      [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding missing...

dish towels from an online order. On February 18, 2016 there was a replacement order created ([redacted]) and was delivered on 2/22/16. As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours,   [redacted] B[redacted] Customer Relations [redacted]   [redacted]

August 21, 2014 Revdex.comAttention: [redacted]1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE:      [redacted]    Case #[redacted]To whom it may concern: We are in receipt of your...

complaint concerning [redacted] order where a lamp arrived damaged and did not have the appropriate pieces. We have reviewed this information and had a replacement part sent to [redacted] and we provided a full refund for the lamp in the amount of [redacted]. The appropriate departments have been contacted with this feedback in order to better our ordering process and to improve.  As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations [redacted]  
[redacted]