Bebe

I ordered from bebe and my order says it delivered to the. front desk. I talk to the front desk and my package has not arrived as the tracking shows. I spent over $200 and have none of my order. I contacted support and they said it was delivered and that they cannot help me? I wouldn't contact support if my product arrived. Bebe also did not require a signature either. I have not received my package

This complaint is against the BEBE store. On 11/2 I ordered (order *** a dress for an event size 10, I received size 0 so I called to fixed the problem and get the dress in timely manner for my event since it wouldn’t be enough time to send the dress and when they receive it they will send me the correct size so they advise me to buy a new one with the right size (which I ordered the right size in the first place) and send the wrong one and they will credit the money after they receive the dress. So I did that, the dress came after the event so I returned it back as well. So in some point I paid twice for a dress that never came on time and plus I had to go buy a dress very quickly.
On 12/2 I ordered (order # ***) a dress and a jeans again for an event. I ordered size M, I was trying to track the package since I didn’t receive it yet so I saw that what I am going to get in size xxs so I got so mad and called Sunday so they can try to fix the problem or talk to a manager so they said they don’t have manager on the weekend.
I email them how disappointed I am with their terrible service, they can’t have the same mistake back to back, I never heard from them. I called today Tuesday during business hour they said they don’t have a manager because they have an event needless to say how rude the guy who answer the phone.
I explained to him all that so he said nothing he can do about it when I receive the item, and send it back then they will credit me. What a horrible customer service.
The reason I used them again because I used to order from them a lot before and nothing like that happened so I thought it was one incident out the ordinary but it seems like it is a scam
I need my money back $141.67 now

This is the most unprofessional online company ever!!!!! The people who answers the line can barely understand them!!!! They take forever to ship out your order , and if your order isn’t shipped out they refuse to cancel !!!!!! Companies who hasn’t been in buisness as long as bebe ship out they order sooner and there customer service is more professional!!!!

I purchased a pair of leggings over $90 CAD and when they arrived they were un-sewn / ripped down the center of each leg. I've emailed customer service 4 times in order to get a replacement or refund. They have not responded to any of my emails. I did not ship the item back because I did not want to have to pay for shipping fees for their defective product. I have photo evidence and an email trail.

I placed an online order of 30 items on February 3rd, 2019. The order number is *** and the total order amount was $2,603.24. I called customer service within a week of receiving my items to initiate a return for 29 of the 30 items ordered. I sent the items back via UPS with the return label that was provided by the company. Bebe received this return on March 4th, 2019. Their return policy states that a refund will be issued within 10-14 days within receipt of the returned items. We are now 24 days beyond their receipt of the return and no one seems to know or have any explanation whatsoever of when I'll receive my refund of over $2,500!!! I have contacted customer service via phone and email several times and have resulted to calling every single day on the status of my refund. Every day the reps tell me they have no idea when my refund will be credited to my account and that everything is handled by the warehouse that they have no communication with. I don't understand how a supposed reputable company would not have a tracking and communication system between the warehouse and customer service. I am very frustrated and discouraged at this point because no one seems to be able to help me. None of my emails have been responded to and customer service seems to not care. We are talking about a $2,500 return....and no one seems to care or have knowledge of my refund!!!!! I am highly disappointed in BEBE's customer service and would like my refund to be processed as soon as possible. It's unfair that they received all of the merchandise, is able to resale the items, and hold all of my money hostage.

In Dec 2018 I returned a shirt I bought online with a gift card and credit card. When the item was delivered it was to big. I called Bebe because I wanted to return the item but I didn't have the gift card anymore because I used the balance to purchase the shirt. They said they would just issue another gift card. On dec 21, 2018 I got an email from Bebe saying they will credit a gift card for 42.72. I have yet to get the gift card. I have called numerous times and sent emails they stated it was cause of a new computer system and I should have it in 10-14 days. I never get it and I send another email. Three weeks ago they said it will now be a e gift card and I should get it within 14 days. I still have not received it. I sent another email today and they said wait until the end of the month.

I made a purchase from Bebe online on January 27th of this year (order # ***). I purchased 45 items totaling $4,242.00. Once the package was received I tried the clothes on and returned the items that were not as expected or did not fit. I kept 8 items totaling 547.40 and returned 37 items totaling $2,422 which was delivered back to Bebe using their return label services on 2/12. I have an email from Bebe confirming they received the package and an email confirming an estimated refund of $2415 (shipping cost deducted). This refund was supposed to be completed by March 4th as noted by "***" in her email response from Bebe. On February 25th I received notice that only $1860.63 was going to be refunded, but the list of items was missing 8 items that were returned. The items were returned but have not been refunded and total $561.40. I have contacted customer service multiple times now and still not received any confirmation that I will receive this refund. Every time I call I am told it will take another 5-7 days, this time has passed from my original call and still each time I call back I'm told it will be another 5-7 days. No one can even confirm that I will be refunded the remaining $561.40 that I am owed for the returns. Each time I call I get an excuse that there is a "System switch-over" that is causing errors and delays.

I have yet to receive a refund for a refund from Bebe clothing. I have called them multiple times and they tell me that the warehouse has to issue the refunds. No one seems to know how to refund my $62.30. I ordered a sweater, item #882872211445 on January 17, 2019. My order number is bebe-1507. The item was packed on 1/18/2019. I received my item and decided that I didn't like the style so I returned it. The usps return label said that it was returned on January 28. 2019. I have yet to receive my refund and have called multiple times. My return label said that all returns must be post marked by February 18, 2019. And to receive a full refund, returns must be made within 30 days. I have complied with everything. I called this evening, February 23, 2019, they again told me that the warehouse has to approve the refund and that they will check into it. I have everything documented yet I get the run around from customer service. I just want my refund, that is all. I returned the sweater and the company needs to comply with their return policy and issue me a refund.

On Saturday, February 24, 2018 I contacted BEBE customer service to advise them that there is an ink security tag on my dress. I let them know that I tried to locate a BEBE store to take the dress to have the security tag removed, but learned that all stores are now closed. I explained that I am a breast cancer patient and due to a double mastectomy I have not been able to wear the dress until now. My plan was to wear the dress for Valentines Day, February 14, 2018, but when I went to put the dress on I realized there was an ink security tag on the bottom inside of the dress. When I called BEBE on February 24, 2018, I spoke with "Naomi". She could not locate my dress under me or my mothers (***) name. She was able to identify that I have the black leather dress. The dress was approximately $200 plus tax. For the inconvenience Naomi stated that they would be happy to remove the security tag and ship the dress back to me. She stated they would make an exception for me even though they could not locate the purchase. She instructed me to ship the dress back via the UPS label they would email to me. She instructed me to include a note in the box stating to "REMOVE SECURITY TAG". She then provided me with a case number for any follow-up. The case number is: ________. I shipped the dress back via UPS on March 6, 2018. The tracking number is: __________. On March 16, 2018, 2018 I noted that I had not received my dress back from BEBE. I called customer service and spoke to "***". She asked for the tracking number and then confirmed that they received my dress on March 8, 2018. She told me that she would contact their distribution center in Chino Hills to see if they had removed the security tag and shipped the dress back to me. She emailed me back stating that after speaking to the distribution center, unfortunately they cannot locate my dress. When I called back they told me the distribution center was in the middle of moving to Chino Hills, CA and it would take a while to ship my dress. On March 23, 2018 I called BEBE customer service and asked to speak with a manager about my dress. I spoke with "***". She stated that she would check with the distribution center but that she could not contact me back until the following Tuesday, March 27, 2018. I asked her if there was a corporate division I could escalate my claim to. *** told me to email "***". I sent an email and they simply replied that they had already reiterated to me that the distribution center could not locate the dress, but they will contact me if they get additional information. On March 24, 2018, *** called me stating they are looking for the dress, but that it was sent to a "new" distribution center. She stated there is a delay but they will find the dress. I continued to get harassing calls everyday from Sunday, March 25th up until Tuesday, March 27, 2018 from different BEBE customer service reps all indicating that they cannot locate the dress. On Tuesday, March 27th at approximately 5:00 PM PST *** left me a voice mail asking me to return her call "urgently". I called back and the representative told me that she apologized but they "LOST" my dress. At this point, I was livid. No words can express my anger. I asked to speak with a manager. I was directed to "***" at 7pm. He indicated that indeed the dress was lost and that he apologized. I told him this was unacceptable and asked for my money back. *** stated they would not give me my money back because I purchased it from one of their stores in San Diego, CA. I explained that they should make an exception since they lost my dress and it is not due to any fault of the customer. He stated he could not due this. I asked to have the matter escalated. *** stated that the matter would be escalated. I asked for the telephone number and name of the department my claim is being elevated to. He stated that the matter could only be elevated by him "via email".

On the evening of March 12th, I placed an order on ***, because there was a sale and the stores here in the USA are now closed. The order was to go out on March 14th. I chose the Free 2 Business Day Shipping. I received NO EMAIL, ETC., TELLING ME THERE'S GOING TO BE A DELAY IN SHIPPING!!!!! I CONTACTED THE CUSTOMER SERVICE DEPARTMENT TODAY TO TRACK/FIND MY SHIPMENT. IT WAS LIKE TALKING TO THE WALL!!! VERY INFURIATING AND EXASPERATING!!! THERE'S NO EXCUSE FOR THIS PACKAGE TO BE A WEEK OR SO LATE!!! LOOK AT THE D- RATING THIS COMPANY HAS!!!!! I'M NOT SUPRISED!!!!! ACCORDING TO THE UPS WEBSITE, MY PACKAGE STILL HASN'T LEFT!!! AGAIN, I CHOSE 2 DAY SHIPPING!!! IT SHOULD'VE ARRIVED NO LATER THAN TODAY!!!!!! FALSE ADVERTISEMENT AND NO SINCERE APOLOGY OR COMPENSATION.

the WORST customer service ever... no help at all, they dont honor any returns or exchanges, they hang up on you all the time, you cant even get a supervisor on the phone. I even sent over a friend and instead of giving me the 200 pts they offer - they only gave me 100 and when you show them proof of the pts - they said im mistaken and that they did honor the pts.
also their sizing is inconsistent! and the help reps on the chat have NO CLUE what they are talking about... tell you to get a size and it turns out you needed another one BUT they wont honor exchanges so they ROB/STEAL your money. worst company ever. going to report them to Revdex.com and every possible media outlet out there. no wonder they are going out of business. I was a customer for 5 yrs and this is how they treat LOYAL customers. im taking my business elsewhere.