Beautiful People Salon & Day Spa

In short, the matter was resolved on 2/9.  Hearts Pest Management last serviced this customer in December.   On 2/9, the customer paid for the December service and for a cancellation fee equal to the amount of one service.   When we begin a maintenance agreement, we do not charge an...

"initial fee."  Many companies do this to insure profitability up front and because there is more work in the beginning.   We do not create this barrier to forming new client relationships.  But in exchange, we have clear statements on our maintenance form, that there is a cancellation fee equal to just one maintenance service visit, if the customer does not stay for a year.   In this case, the customer had just two service visits and than stopped service.  I believe the customer moved.