Beachstore.com

"*** W A R N I N G *** STAY FAR AWAY FROM THIS SELLER. Bought two beach lounge chairs, an umbrella, and 2 towels and had them shipped to where I was to be staying in FL. Ordered plenty early, but the ARRIVED LATE. Then after three uses, one of the chairs had a leg break and the FIRST time I used the umbrella, the screw point broke when putting it into the sand. Took pictures and called customer service on 7/13/2018 and was told I'd be shipped new merchandise, however, I was leaving FL the next morning and requested a refund, as I would not be back to use them for quite some time. Yulaisy Dominguez in customer service told me... on speaker in a doctors office... that I would be refunded under the circumstances. Now almost 3 weeks and many calls and emails later, I am told I can only get a store credit. Called owner Eytan Benzeno 305-491-6688 who was rude, nasty and told me I "obviously abused" the items. STAY AWAY... lousy quality merchandise, NO customer service, I am reporting to the FL Attorney General under Sec 501 Unfair and Deceptive Trade Practices Act. You should too."

Review: I placed an order for a beach umbrella on 7-28-14. I heard nothing for several weeks. I finally got through to someone on or about August 13, who advised that the item was out of stock. I was annoyed that no one had bothered to let me know this, and told the person to cancel the order. She advised that she would do so and credit my card that had been charged. Not only was this not done, but the item that I had cancelled was delivered late last week to me. I have left multiple voice mails and sent multiple emails to the online company with no response to correct this.Desired Settlement: Sending me a pre-paid return shipping label so that I can return the cancelled item without cost to me and immediate credit to the card which was charged for this cancelled purchase.