Be Inspired Salon

Thank you for contacting us about thisWe set up Tamara's appointment and always request a credit card to reserve the appointment, similar to booking a hotelAnd similar to hotels, as long as we receive a hours notice for canceling, there is no fee incurredWe sent Tamara an email reminder, a
text reminder, and a phone call reminder about her appointment, as we always do with every guestEmails go out days in advance, texts are days, and phone calls are days in advanceTamara had every opportunity to inform us that she wasn't coming, and did not do soShe never gave any courtesy, she simply no showed her reservationSo similar to hotels, we then charge her the full amount of her reservationWe offer guests language over the phone, and for online booking they see the same booking language with this policyHere's the exact policy:CancellationsIn the event that you need to cancel your appointment, please be sure to give us a 24-hour noticeThis allows other guests to book an appointment during this time slotAny appointments that are canceled without a 24-hour notice are subject to a cancellation fee of 50% of scheduled service(s) chargesCancellation notices must be given earlier for some services such as for Bridal Packages. Any appointments that are ‘no show’ will be subject to 100% of the scheduled service(s) charges.We are not going to refund TamaraShe no showed a stylist who had no opportunity to book in that time slot, and we did everything possible to allow her the opportunity to cancel prior to. Thanks for understanding,Kati

We received the letter pertaining a guest complaintThe ID for the complaint is *** We've never experienced this before so we're not sure what we need to do to handle thisWe have read the complaint and are very disappointed to see what this client has written. In response,
we have communicated with this client on more than one occasionWe concluded as a management team that she had what we feel is "buyers remorse" Unfortunately we do not refund services as you'd refund a clothing purchaseIn our first round of communication with her, she wasn't displeased with her service, but rather displeased with the priceWe understood her concerns, offered to have her return her unused products, but in our opinion, we believe she was looking for an unwarranted refundWe informed her that we understand that we're not the best fit for everyone, and that is okayWe wished her the bestJes is one of our Lead StylistsShe has an exceptional reputationShe is also the assistant director of education and helps mentor all new talent that joins our teamPlease visit our salon business on google for proof of our credibilityIn our opinion, this is an example of someone who is not getting her way, and is now throwing a childlike tantrumI wish for no salon in our area to have to work with herWe can honestly say we did our very best to achieve success in doing business with her, but we believe it was not going to be possible due to her unwillingness to pay the prices we chargeThere was no mistake made--no accident with her service or experienceTherefore, we will not be willing or able to offer this client her desired outcome. Additionally, see attached and below for my stylist's response. Wow, I am shocked....When I met Audrey, we got along great, discussed in our consultation what could and could not be achieved in that day's visitWe came to a conclusion of what worked best for her and I in the time we had available to usWe talked for over minutes about what colors we were doing, where we were placing them, how we were going to move forward in the future, her haircut, everything we were doing that daySo for Audrey to say that we didn't "thoroughly discuss", is very false. It is my job as a professional stylist to make sure that my guests understand what my plan and our plan is for their visit in my chair, as well as their at home care, which is why I showed Audrey what products we used so that she could take care of her color at home, as well as duplicate the look we had created that dayOur staff and I here at Be Inspired Salon never label our guests or pre-qualify them for what they may or may not be able to afford, that is the guests duty to tell us what is or not in their beauty budget.I've attached *** and my exchanged emails together, and as you can see, she is quoting me to make what I am saying out of contextShe is taking the bits and pieces of our conversation and twisting them into what she would likeShe said "I would at some point like to add more color" That to me does not sound like she wasn't liking her color, just simply thinking about a future visitI sent this follow up email just days after her initial visit, to which she replied a few days later, and I replied within 24hrs and received no response until her email to Holly, which was a month later. It is our salon policy that any product purchased within days can be returned, because we understand not every product is for every guestShe obviously could have done this, but she didn't even let us know she was wanting to return the products until that days was almost up.If you take a look at our google reviews about me you can see that I always take great care of my guestsMake sure they are very well taken care of as they are our top priorityI am appalled that somebody would think differently of me, as this has always been my number 1, my guests. *** *** *** ***
SYellowstone Dr.Madison, WI 53719608-271-2771LIKE US TODAY!Facebook

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This response is absolutely unacceptable. I was more than fair, polite, and professional in attempting to resolve my complaints with the business. They are using remarks about my character as a way to excuse themselves from providing good customer service instead of using the facts of the situation to evaluate things fairly. You cannot pride yourselves on your customer experience and then treat ones with legitimate complaints like this. In all of my communication I shared responsibility for the issues that happened from a tangible standpoint. My concerns were with the way my questions and comments were handled, and that is to say unprofessional at the very least. This is an extreme disappointment.I am willing to bite the bullet on the product, given that it's outside of the 30 day window. However, I do expect a full refund for the actual services provided. I have no issues advocating for myself and will continue to do so to the highest degree necessary until this money is refunded.
Regards,
[redacted]