BCD Travel

Alyssa Owith AAA Member Relations has left *** *** a message. AAA needs to speak to the member in order to proceed with the resolution of this claim. He can contact Alyssa at ###-###-####. Thank you

*** *** has been contacted and this issue was resolved. His former club will be refunding him his dues and we have activated a membership in his new area and he will be able to receive service. *** *** was happy with this resolution

This complaint has been forwarded to the regional manager of Bob Sumerel for review to determine why the member was not contacted concerning her complaint

[A default letter is provided here which indicates your acceptance of the business's
response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you AAA for continuing to be a stacompany and dealing with my concerns in a timely and professional manner
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As of today, I have not received the promised check Please reopen my complaint and advise status of my promised check
Regards,
*** ***

*** our manager of member relations ,has spoken directly with *** ***. According to her this matter should be resolved satisfactorly at this point.Thanks,Gary Price, Director Automotive Services

We have left a message to speak to the customerWe are unable to refund his dues due to the fact that AAA paid for the membershipWe do want to apologize for the service in which this complaint is in reference to but cannot give a refund

AA has received the letter of concern submitted to the Revdex.com by *** *** ** * ***It is the Ohio Auto Club's policy and procedure to review all bookings (car, hotel cruise, tour and air) with the clientWe print copies of the reservation which is signed and dated by both the client and booking travel ConsultantThe signed AAA recap is an agreement and acknowledgement that the booking is accurate and correctDirectly above the Ohio Auto Club recap's signature line is the statement: "I have read and agree to the information providedAll of my questions have been answered to my Satisfaction" appearsWe have *** *** signature and date on our copy of the reservation made on January 14, 2016.The change fee *** *** refers to in her complaint is a change fee charged by the airlines, not AAAThe Ohio Auto Club cannot alter any airlines rules or regulations.We attempted to help *** *** when she revisited the Hamilton AAA store.Ms*** was upset with the credit amount she has for the American Airlines ticket, which is $AAA charges $transaction fee for non-members booking airline ticketsWith her second reservation, this fee was waived as agood will gesture toward *** ***-a $savingsMs*** was unhappy with the response from American Airlines and would not let us offer her an explanation.I am enclosing copies of the recaps that *** *** signed and dated, indicating she agreed the booking was correct and accurate

Good afternoon,
This Revdex.com complaint is from an AAA member in the AAA Auto Club South's area of responsibility. Our AAA Club, AAA Allied Group, does not have anything to do with the Tennessee area. The concern stated with the complaint must be directed to the Auto Club
South Club. There telephone number is ###-###-####
I am sorry that I can not address this complaint, however I have no way of accessing this information
Thanks
*** *** Director, AAA Allied Group, Inc

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. As a 20-year member of AAA, I'm pleased that my complaint about damage done to our vehicle was resolved in a fair & reasonable way. I wish both parties had been able to achieve this resolution in a quicker, easier fashion. My phone calls over a two-month period led to repeated denials of my complaint. Filing my complaint via Revdex.com enabled me to get in contact with a person who had the authority to provide the resolution I desired. Thanks to AAA for working with me on the resolution, and thanks to Revdex.com for providing a way for issues like mine to be addressed
Regards,
*** ***

AAA policy states that we will not refund dues after the renewal date has passed. As an exception the membership has been set for cancellation and a refund will be issued.Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ---12/19/-- Consumer has confirmed that the refund check was received and considers this matter to be resolved

3/31/16 -- Spoke with the business, Cincinnati AAA, by phone. They confirmed Mr. [redacted]'s account with them. Apparently they have a duplicate account for this consumer, one account under the name of [redacted] and a second account under the name of [redacted]. Business also...

informed our office that they do not offer Senior Safe Driving School in Ohio or Kentucky. They do not have anything to offer that would assist the consumer in reducing their auto insurance.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

First let me apologize for the difficulties and frustrations [redacted] experienced during his recent road service request.  It certainly is not our intent to have our members experience long delays and lack of service with our call center staff.  The delays were excessive given the date...

and time the service event was initiated, far exceeding our normal 30 minute response time.Our member relations department has reached out to [redacted] leaving several telephon messages apologizing for our performance.  They will continue to reach out until they talk with him in person.  A refund of half his membership dues will be provide [redacted] as a good will gesture and recognition of AAA's short comings.  This refund should amount to $82.50 and will be generated and sent out this Thursday.  Again, I sincerely apologize for the frustrations [redacted] experienced due to AAA's lack of performance.  The appropriate managers will be following up with the individuals involved to ensure their skills are improved and this type of incident will not happen in the future.ThanksGary

I spoke to Mr. [redacted] on 4/22/16 concerning his complaint.  AAA has apologized for the unsatisfactory service that he received and will be covering his upcoming years dues and removing the service calls from his membership as a gesture of goodwill.  Mr. [redacted] has accepted this...

resolution.
 
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Ms. [redacted] is absolutely correct in that her tow of 12 miles should have been covered by her membership with no out of pocket expense on her behalf.  AAA Plus Membership covers her for a tow of up to 100 miles from the point of breakdown.  This driver was in error when demanding money from...

Ms. [redacted].  We are following up with the owner of [redacted] to address this issue concerning the driver's behavior and actions.
AAA apologizes for the inconvenience that Ms. [redacted] experienced.  We are sincerely sorry that her road service request was handled incorrectly.
I have requested that our member relations department issue a check in the amount of $30.00 and mailed to the address listed on this complaint.  They should have done that initially and not offered the renewal certificate.  The check should be in the mail today or tomorrow.  If Ms. [redacted] doesn't receive it by next week please have her contact me directly at my telephone ###-###-####.
Again, AAA apologizes for the inconvenience and the way this service request was handled.  Ms. [redacted] has been a member of AAA for more than 10 years and we greatly appreciate her loyalty to our Club. 
Please give me a call if I can be of any further assistance.  Thanks for bringing this to my attention so it can be handled correctly and in a timely manner.
Happy Holidays,
[redacted], Director Automotive Services, AAA Allied Group, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---Yes, reopen the complaint. Until I get back home to my tablet or home computer,  I'm trying to view emails on my phone screen, which is much smaller, and has a tendency to pick up the wrong icons and scrolling. I can't see everything I need to view. I have heard nothing from AAA and they refuse to honor their mistake. I'm still looking for a full refund of the air ticket price. I will make things right with my mother who bought the ticket in question.