BCBG Max Azria

I have Numerous attempts to stop emailsOn line and via phoneno resolution and emails continue I have tried to unsubscribe more than timesI have emailed the company and spoken with customer service 2xI continue to get emailI have been trying to unsubscribe since October Correspondence with the company began in January

I have to say that ordering my first ever outfits from BCBG (online) was literally THE MOST horrendous customer service experience that I have EVER hadI don't understand how such a highly esteemed business that charges a PREMIUM for their goods can lack SO heavily in the customer service realm My nightmare started when I ordered the garments onlineAll seemed to be fineI did so around days prior to new year's eve in order to wear the dresses for an exclusive eventI got an email around days later with no indications whatsoever, but telling me to contact themBy some luck of the draw, I caught the email amongst a flurry of others, and called them at the end of the day (essentially counts as day from the original order)Odd from my experience, if ever there was a problem with an order in the past I have always received a PHONE CALLand straight away also, and not an (easy to miss) emailthat also had no indications for reason to call backWhen I called, I was told that there was an error in my shipping and billing addressesWhy were those missed by the first caller? How did this even occur? Their error? Why didn't they call in the first place to get this rectified ASAP? Surely enough, now it is Wednesday evening, which places my (extra payment for) 2-day shipping at a very close call and unlikely to arrive before the weekend is over, and therefore likely to miss outfit for New year's eveI don't have time to deal with this, away/ travelling, or bother to find a new outfit in such a short time frameI ask if they can bump my order up to over-night, and that I am willing to pay to do soI tell them that if they can't assure that the garments will arrive in time, not to bother shipping them, because I need them for new year's event, and will otherwise have to make do with something else if they don't get here in time anywayThe customer service rep stated that she was unable to do soI asked if there was a manager available to which she responded there wasn't but I could send an email and hope for a response by hoursThis entire conversation takes around an hour or soThis would place me even further out/ at greater risk of not receiving the outfits, Why is there no manager available?? Why is the CSR not empowered to respond to such a simple issue? I follow up the next morning to ensure the order was put through/ resolved/ to see if there is a manager available earlier on in the day, ? less busy hoursThey clarify the order was not put throughThey process it CONFIRMING on end that athe shipping/ billing address are aligned/ are all set, and bthat my order has been upgraded to overnight and that I will "receive it by tomorrow"! All is well, and settled, right? Wrong! (this conversation, finally tracking down a manager, running the order, etc, takes around 1.5h) I get an email that night stating that aone of the outfits I requested (go figure) is no longer available/ out of stock, and bthe other is being shipped at TWO DAY SHIPPINGSET TO ARRIVE ON TUESDAY!! (Well after new year's!!)I had specifically indicated on the phone that I didn't want the items to even bother to be shipped if it wasn't possible to get them in timeI have lots of clothing, and prefer to shop per event rather than ad lib! Of note, when the items arrived, I turned them right back around, and returned to senderAnother waste of my time and resources having to go to UPS and do soI called to discuss with their manager, who was the first person to make any kind of a response and refunded me my shipping coststhey are yet to refund the costs for the outfit some days out from my shipping time (by the way no confirmation email of receipt of the goods back to their factory, and no indication that the refund was being processed eitherthe only reason I know this is because I called to complain about my experience to a manager)Am I in the twilight zone? In sum, I spent a good hours on ordering items that I paid a pretty penny for (including shipping costs to ensure timely delivery), all to end up with nothing to show except for my wasted time and a less then stellar showing for my event! This was such an inconvenience that I had to post on the Revdex.com (only have ever done this once before in my life)I am EXTREMELY disappointed in this experience and honestly appalled by the lackluster, seemingly amateur showing by my one and only experience with this businessThe uppermost management should know of the lack of training, systems in place and communication by their CSR, and need some improvements QUICKLY! I wouldn't send my worst enemy to shop at BCBG, sadlyWanted to love it, but this business is terrible

DEFECTIVE SHIRT I PURCHASED A FINLI LACE TRIM TOP, ORDER# BMX_XXXXXXXX AND AFTER JUST TWO WEARS THE SHIRT HAS HOLES AROUND THE NECKI CALLED AND WAS TOLD ABOUT BCBG'S RETURN POLICY OF IT HAVING TO BE UNWORNI HAVE BEEN A FAITHFUL CUSTOMER FOR YEARS AND I HAVE NEVER HAD AN ISSUE WITH A DEFECTIVE ITEM AFTER WEARINGTHE QUALITY HAS ALWAYS BEEN FANTASTIC, BUT TO HAVE FOLLOWED THE HAND WASH CARE INSTRUCTIONS AND THE SHIRT TO BE FALLING APART SO QUICKLY MEANS IT WS DEFECTIVEESPECIALLY SINCE THE HOLES ARE BY THE LINING OF THE TAG AREAI PAID $FOR THAT SHIRT WHICH IS NOT CHEAP, AND TO BE TOLD I CANNOT EXCHANGE THE ITEM IS COMPLETELY UNFAIR, AND MAKES ME NEVER WANT TO BUY CLOTHES FROM BCBG AGAIN IF THAT IS THE CASEIF YOUR BRAND IS GOOD YOU SHOULD STAND BEHIND IT AND YOUR LOYAL CUSTOMERS

I was overcharged on a pair of shoes I purchased I didnt notice the overcharge till after I left the store I came back, the cashier stated she was sorry that she didnt calculate the discount correctly She said per their policy the refund of overcharge can only be given via a store credit card I explained that this is not a return and it was their mistake She said that they are not able to refund the overcharge fee back to my credit card It is an unfair business practices to "steal" money by overcharging and hoping the consumer wouldnt calculate and then refusing to refund back to the credit card Now I'm stuck holing a $store credit The overcharged amount also includes the difference of tax that was charged I believe this is unethical I have also contacted the management and have not received a response
Product_Or_Service: shoes

Day Order never receivedCase closed with BCBG
I place an order online at BCBG.com on March 31, This was not my first order with this company and I never had an issue beforeThat last order never got delivered even after tracking showed it was delivered to my garage door, which was odd, since all delivery to my address from UPS was always at the main entrance I never received it, I called BCBG who said they will open a case with UPS and get back to me after about daysIt has been over days now and I called back since nobody bothered to call meThe representative I spoke with informed me that he could read on the file that UPS has closed the case!!! When I asked what that meant for me, he nicely said it means UPS is not taking responsibility for the loss of the package and as such, their hands are tied! I had over $worth of items that never got delivered and according to BCBG and UPS I should just forget about it!!! He also has the nerves to tell me that I co

I have to say that ordering my first ever outfits from BCBG (online) was literally THE MOST horrendous customer service experience that I have EVER hadI don't understand how such a highly esteemed business that charges a PREMIUM for their goods can lack SO heavily in the customer service realm
My nightmare started when I ordered the garments onlineAll seemed to be fineI did so around days prior to new year's eve in order to wear the dresses for an exclusive eventI got an email around days later with no indications whatsoever, but telling me to contact themBy some luck of the draw, I caught the email amongst a flurry of others, and called them at the end of the day (essentially counts as day from the original order)Odd from my experience, if ever there was a problem with an order in the past I have always received a PHONE CALLand straight away also, and not an (easy to miss) emailthat also had no indications for reason to call backWhen I called, I was told that there was an error in my shipping and billing addressesWhy were those missed by the first caller? How did this even occur? Their error? Why didn't they call in the first place to get this rectified ASAP?
Surely enough, now it is Wednesday evening, which places my (extra payment for) 2-day shipping at a very close call and unlikely to arrive before the weekend is over, and therefore likely to miss outfit for New year's eveI don't have time to deal with this, away/ travelling, or bother to find a new outfit in such a short time frameI ask if they can bump my order up to over-night, and that I am willing to pay to do soI tell them that if they can't assure that the garments will arrive in time, not to bother shipping them, because I need them for new year's event, and will otherwise have to make do with something else if they don't get here in time anywayThe customer service rep stated that she was unable to do soI asked if there was a manager available to which she responded there wasn't but I could send an email and hope for a response by hoursThis entire conversation takes around an hour or soThis would place me even further out/ at greater risk of not receiving the outfits, Why is there no manager available?? Why is the CSR not empowered to respond to such a simple issue?
I follow up the next morning to ensure the order was put through/ resolved/ to see if there is a manager available earlier on in the day, ? less busy hoursThey clarify the order was not put throughThey process it CONFIRMING on end that athe shipping/ billing address are aligned/ are all set, and bthat my order has been upgraded to overnight and that I will "receive it by tomorrow"! All is well, and settled, right? Wrong! (this conversation, finally tracking down a manager, running the order, etc, takes around 1.5h)
I get an email that night stating that aone of the outfits I requested (go figure) is no longer available/ out of stock, and bthe other is being shipped at TWO DAY SHIPPINGSET TO ARRIVE ON TUESDAY!! (Well after new year's!!)I had specifically indicated on the phone that I didn't want the items to even bother to be shipped if it wasn't possible to get them in timeI have lots of clothing, and prefer to shop per event rather than ad lib!
Of note, when the items arrived, I turned them right back around, and returned to senderAnother waste of my time and resources having to go to UPS and do soI called to discuss with their manager, who was the first person to make any kind of a response and refunded me my shipping coststhey are yet to refund the costs for the outfit some days out from my shipping time (by the way no confirmation email of receipt of the goods back to their factory, and no indication that the refund was being processed eitherthe only reason I know this is because I called to complain about my experience to a manager)Am I in the twilight zone?
In sum, I spent a good hours on ordering items that I paid a pretty penny for (including shipping costs to ensure timely delivery), all to end up with nothing to show except for my wasted time and a less then stellar showing for my event! This was such an inconvenience that I had to post on the Revdex.com (only have ever done this once before in my life)I am EXTREMELY disappointed in this experience and honestly appalled by the lackluster, seemingly amateur showing by my one and only experience with this businessThe uppermost management should know of the lack of training, systems in place and communication by their CSR, and need some improvements QUICKLY! I wouldn't send my worst enemy to shop at BCBG, sadlyWanted to love it, but this business is terrible

I have Numerous attempts to stop emailsOn line and via phoneno resolution and emails continue
I have tried to unsubscribe more than timesI have emailed the company and spoken with customer service 2xI continue to get emailI have been trying to unsubscribe since October Correspondence with the company began in January

I placed an order at BCBG through PaypalPaypal provided BCBG with my incorrect billing AND shipping address *** *** *** *** ** *** ** XXXXX)I promptly called BCBG Customer Service to update my address saying that I needed it shipped to *** *** *** *** *** *** ** XXXXXThe Customer Service Representative assured me that my shipping address had been updatedI received a shipping notification from BCBG with the correct addressHOWEVER, BCBG sent the wrong address to FedEx and they created the shipping label with my INCORRECT addressThis package was then shipped to my INCORRECT address and never received by me (despite multiple attempts to contact the residents)This is BCBGs fault as they did not provide the correct shipping address to FedEx in timeI DEMAND A REFUND FOR THIS PURCHASE AS IT WAS NEVER RECEIVEDBCBG's customer service supervisor assured me she would return my call after speaking to FedEx but I have not received any contact from

I purchased an already damaged item that I told could be returned with no problem if I was not able to have it fixedOn appx 5:pm I went to BCBG located in Dillard's in the StLouis Galleria located at St Louis Galleria St, StLouis, MO XXXXXI tried on a dress that had a malfunctioning zipperThe sales associate assisted with trying to make the zipper workWe were both unsuccessful in making the zipper workI informed her that I was going to a wedding in days and I needed the dress and that I would try to have it repaired but it was not a guarantee since the wedding was days awayBefore purchasing the dress, I asked that in the event I was not able to have it repaired if it was returnableI was then told that it wasI asked her to write on the receipt that the zipper was brokenShe assured that it was not necessary because I could return it without hesitationI asked for the price and I was told the dress was $37.?? and she offered to give an additiona

DEFECTIVE SHIRT
I PURCHASED A FINLI LACE TRIM TOP, ORDER# BMX_XXXXXXXX AND AFTER JUST TWO WEARS THE SHIRT HAS HOLES AROUND THE NECKI CALLED AND WAS TOLD ABOUT BCBG'S RETURN POLICY OF IT HAVING TO BE UNWORNI HAVE BEEN A FAITHFUL CUSTOMER FOR YEARS AND I HAVE NEVER HAD AN ISSUE WITH A DEFECTIVE ITEM AFTER WEARINGTHE QUALITY HAS ALWAYS BEEN FANTASTIC, BUT TO HAVE FOLLOWED THE HAND WASH CARE INSTRUCTIONS AND THE SHIRT TO BE FALLING APART SO QUICKLY MEANS IT WS DEFECTIVEESPECIALLY SINCE THE HOLES ARE BY THE LINING OF THE TAG AREAI PAID $FOR THAT SHIRT WHICH IS NOT CHEAP, AND TO BE TOLD I CANNOT EXCHANGE THE ITEM IS COMPLETELY UNFAIR, AND MAKES ME NEVER WANT TO BUY CLOTHES FROM BCBG AGAIN IF THAT IS THE CASEIF YOUR BRAND IS GOOD YOU SHOULD STAND BEHIND IT AND YOUR LOYAL CUSTOMERS

Issue has been escalted to Store  Manager and District Manager for further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter...

has been resolved.
Sincerely,
[redacted]

Review: I purchased a jacket and brought it back the next day because it just did not fit right. They told me that I could not return it. I did get a store credit but I have had this for over a year and the clothes in that store just don't fit right on me I am short and they are made for a tall person.Desired Settlement: I would like my money refunded to me. I do not want an exchange.

Business

Response:

This customer has contacted both the Corporate customer service team and has been contacted by a District Manager for the New York Area. Because the customer's original purchase was made over a year ago and she has received Store Credit for her purchase over a year ago, we have chosen to deny her request. it was understood that our policy is that we do not offer refunds, only store credit for purchases at a BCBGMAXAZRIAGROUP boutique. We have however had the District Manager assist her with using her store credit at both our retail and factory locations to appease her concern that she was unable to find any items of her liking. It has been communicated to this customer that as long as she has the store credit number her credit will be valid. Because this was approved outside of our policies, we feel that the customer has been provided the excellent service that we strive to offer with every interaction with our customers.

Business

Response:

We will not be refunding the customer for her purchase made in 2012. We have advised a District Manager to reach out to the customer again to ensure that she is able to use her store credit at both our Retail and Factory locations which is outside of our policy. Additionally, we did not confirm that we would credit her credit card. She is stating that her credit card company contacted our offices on a Sunday which is false as our offices are closed on sundays and was advised that we would credit her card. We have gone above and beyond our policies to accomidate this customer who purchased a jacket a year ago with the understanding that the item was final sell and was not eligable for a refund or Store Credit which she has received.

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I got a phone call yesterday from Celeste At BCBGMaxaria, and was told that there was nothing more that they are willing to do. I will not get a refund for any of the money that is owed to me, which is $263.19. I have an old email from [redacted], from BCBGMacaria who gave the store authorization to give me a credit on my credit card not a store credit.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,