BC Automotive

Review: purchased a brand new and I brought it in to the mechanic he then took 2&a half months when it was supposed to be a two day job to fix the engine he then broke the engine that was purchased and I had to purchase yet another engine he then took another month put that engine andhe took another month and a half to fix that and [redacted] when I got my vehicle back and then made a loud noise when driven half the stuff was broken on my car he already took 1600 dollars when he told me it would be 800then told me if I don't pay him nine hundred more he would take me to courtDesired Settlement: I want my money back so I can take it to a mechanic who knows what he's doing and fix the car that he had broke

Business

Response:

This complaint is a complete lie, and an attempt to avoid paying a debt. The vehicle owner never once disputed the charges, and in fact left our facility thankful that we were releasing the vehicle to her in spite of the fact that she had not paid the bill. We did not break her engine, the engine was a used unit, supplied by the customer, and was broken when it was received. I explained this to the customer, who agreed to make arrangements for a replacement engine to be delivered. I was very clear to the customer that we were not going to replace an engine twice for the price of one, and that if she did not think she should pay for the second engine installation, she should take the matter up with the junkyard which supplied the defective engine to her in the first place. We do not replace engines for free, and we do not warranty engines we did not sell. Furthermore, the customer verbally acknowledged the debt to me, in my office, upon picking up the vehicle. Her exact words were "I will not [redacted] you on this, [redacted]."