Bayside Associates

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Ok so I read the offer this is the same offer they made to me the third time I took it in for the repair..my question to them and the Revdex.com is why am I responsible for a poor job Mike Barney did and they are calling me a liar about repainting the bumper.. why would I repaint a bumper that is under warranty? they are making this up-I did no such thing as repainted the bumper.  the only one that has touch this bumper is Mike Barneys except for the few chips I  brushed over.. this clear coat started pealing in febuary of 2016 but there was no reason for me to bring it back in the middle of the winter for this there was no exposed metal..but of course there going to say I am lying about that also.. so please help with this -the car is in mint condition except for this I take exceptional care of my cars and I cant believe this is the best Nissan/Mike Barneys can do for me, I really expected better service..  Regards,  [redacted]

In reference to complaint ID [redacted] from [redacted]:
    We agree that the bumper was repaired here twice before.  The first WAS a "substandard repair" by the body shop and upon the second repair, the bumper was fully replaced as per Nissan...

Motor Corporations specifications.  This was completed approximately 2 and a half years ago. So as to Mr. [redacted]s suspicions as to whether the bumper was actually replaced or not, it was.  Whether he wants to believe us or not, I understand his feelings as we deal with situations everyday whereby people are being "less than honest" so to speak.     We had 4 automotive "professionals" look at this vehicle, 2 service writers and an auto body technician as well as myself and everybody had the same opinion that the bumper had repair work on it at some point AFTER it was repaired to factory specifications here at Mike Barney Nissan. We DO questions as to why the Mr. [redacted] waited 2 years and 4 months to come to us to report the problem?  As automotive professionals we do know for a fact that if clear coat has a peeling issue, it's over a gradual period of time and "chunks" of clear coat do not peel off in different areas all at the same time. One thing that COULD HAVE helped Mr. [redacted]s situation is that if there was a clear coat problem before we were made aware of it 2 years and 4 months later, we could have spotted the problem when he brought the vehicle in for rountine maintenance.  BUT, other than the occasional warranty work, we never have seen the vehicle so we did not have any opportunity to look the vehicle over to spot any potential problem(s).  I would think that any reputable repair shop who performes his maintenance on the vehicle would have been able to spot this clearcoat problem earlier on than 2 years and 4 months.   With regard to a resolution to this situation, here is what Mike Barney Nissan is willing to do. Mr. [redacted] can bring the vehicle here to Mike Barney Nissan (appointment) and we will have Auto Collision and Glass (body shop not owned or managed by us) come and write up and estimate to refinish the front bumper.  We then would give Mr. [redacted] a check for 50% of that amount whereby he can either keep the money or have the vehicle repaired at a shop of his choice.  This offer is valid thru September 30th, 2015. After that the offer is rescinded permanently.  Thank You,   Mike Barney Nissan

In response to the Revdex.com complaint from [redacted] (complaint ID #[redacted], I would agree with many aspects of her complaint. There are a few "Key" issues that have been either overlooked and / or assumptions made that are inaccurate.  The aspects of the vehicle being brought to Mike Barney...

Nissan and the "roof trim" problem(s) are valid and to my understanding, that particular issue has been resolved.The "weatherstripping" issue around the passenger door, although did not correct the complaint of the wind noise, to my knowledge has also been addressed although, as I said, did not correct the "wind noise" problem. In making every effort to satisfy the customer (although the vehicle WAS NOT purchased at Mike Barney Nissan), we had to spend a serious amount of time "tapeing off" different sections of the car and then test driving the car in effort to try and "isolate" where the wind noise is coming from. After several attempts to try to do this, one of the attempts entailed "taping off" the lower front fender, I beleive on the passenger side, and test driving again. That effort turned out to not be the answer to the problem either. When the service writer then removed the tape from the lower fender, the paint did peel off. That's when upon further investigation and the horrible "patch work" paint job in that area of the car, it was determined that this vehicle, at some point in time, had been involved in an accident. Although Mike Barney Nissan does not have a body shop, it is the opinion of our service technician as well as service writer and service manager that this "wind noise" repair would be extremely difficult to pinpoint due to the vehicle being altered from its factory specifications due to being involved in an accident. As well, Nissan Motor Division will not warranty repairs that are not due to a defect in manufacturer workmanship or parts.  Although a professional body shop could "most likely", after dis-assembling many components of the vehicle, find the cause of the wind noise, they would want to be compensated for thier labor involved in doing so.I did tell [redacted] that I would make a call on her behalf to Heinrich Chevrolet, which I did the following day, and was told by a sales manager ( I can't recall the name ) that they would not discuss this transaction with me and could only talk directly with [redacted] about this situation. During our phone conversation, I told [redacted] that this would probably be the case and that SHE really needed to be the one to call them and see if she could get to the bottom of when this vehicle had been involved in an accident. I told her that if the vehicle had been repaired while in their possession and they had not disclosed the damage to her, that she would have recourse via the used vehicle lemon law and / or disclosure laws pertaining to used vehicle transactions with automobile retailers. I do not feel that it is our responsability to negotiate and try to settle any disputes between [redacted] and the dealer she purchased her vehicle from.  In summary, [redacted]e did NOT buy the vehicle from Mike Barney Nissan. Mike Barney Nissan had never been involved in the repair of the vehicle (accident) and although Mike Barney Nissan did our best to help this customer out ( replace molding, replace weather strip and try to pinpoint the problem) Mike Barney Nissan never one time charged the customer for ANY repair.  I will acknowledge that while removing the tape on the lower fender, the paint did come off with the tape and even though it was a horrible paint job to begin with, we would be willing to paint ONLY THAT PORTION of the vehicle affected. I also want to make certain that all parties understand that the paint repair is THE ONLY aspect of the vehicle that we are willing to repair. Mike Barney Nissan will not attempt,  nor be involved in any way in trying to repair the "wind noise" that was the customers original complaint.It was and still is my suggestion that [redacted] seek remedy from the Dealer that she purchased the vehicle from, albiet legal means or other. Sincerely,Steve D[redacted]general manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Hello,This venue of a complaint has only given this Nissan dealership the opportunity to discredit my complaint, and inappropriately paraphrase emails sent to and responded to by myself and the salesperson Stephanie only. A rouse to create a perception that there were 2 different vehicles and 2 quotes under consideration, and confuse the readers of this thread. If this was the intention by this general manager, than it was successful. I do wonder tho how genuine the offer to "sit down with me and discuss what and how things went wrong" really is, or what it will accomplish now. This conversation would have best taken place at the time or at least the first few days after July 31st when a deal was good faith verbally agreed on and then back out of by this Nissan dealership. It's now nearing September and only received response after complaints to corporate office emails/surveys and to the Revdex.com. I want to thank the Revdex.com for the opportunity to publicly place a complaint on a business.  It takes courage to do so, and I feel I have done my job as a consumer to inform others of my interaction with this dealership.  I hope this educates its readers that this business places *profit* over customer service and legitimate business agreements. I'm sure there are other dealerships that can manage those factors better.  Regards,  [redacted]