Initial Business Response / [redacted] (1000, 13, 2015/05/11) */ With Respect [redacted] ** [redacted] had a complaint about a leak around a vent on the roof when his roof was first installed which was fixed right away We later received a complaint from ** [redacted] that there was another leak around the chimney** [redacted] did go and look for the leak and could not find one [redacted] called again and ** [redacted] went back to find that ** [redacted] had put caulking in the area himself** [redacted] had been to ** [redacted] 's home a total of times, two of which ** [redacted] was not there and the last time ** [redacted] was there before this complaint **s [redacted] was at the residence After ** [redacted] complaint to the Revdex.com, ** [redacted] again went back and found that there was leaking under the gable caps and that was fixed at that time At this time ** [redacted] is saying that there is still a leak on the chimney side We believe that this leak is a result of the chimney itself and has nothing to do with the installation of the roof We will continue to work with ** [redacted] to resolve all issues that we feel are by fault of Constructall Inc Respectfully Yours, [redacted] , Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) YES [redacted] DID SHOW UP AND I WAS NOT THERE BECAUSE HE CAME WHEN I WAS AT WORK.HE DID FIX THE GABLE ENDS THAT HIS WORKERS DID NOT PUT ANY SEALER WHEN THEY INSTALLED THE ROOF.NO SEALER TOP TO BOTTOM ON TWO GABLE ENDS.BEFORE THE METAL ROOF WAS INSTALLED I NEVER HAD WATER LEAKING UNDER THE STARTER STRIP OF MY ROOF AS I BUILT THE HOUSE MYSELF AND KNOW THE HOUSETHIS IS THE THIRD ROOF INSTALLED AND THE ONLY ROOF WITH A PROBLEM FROM DAY ONE.I HAVE MANY PICTURES OF BAD CAULKING OF THE ROOF AND I DID SEAL SOME OF GAPES MYSELFTODAY MAY I SPOKE WITH [redacted] AND HE IS COMING BACK TO TRY SEALING ANOTHER SEAM RESPECTFULLY YOURS [redacted] Final Consumer Response / [redacted] (2000, 22, 2015/06/05) */ Update [redacted] called me June to ckeck if the roof was leaking and after days of rain it did not leakHe is happy and so am iThank you for your help in this matter
Initial Business Response / [redacted] (1000, 13, 2015/05/11) */ With Respect [redacted] ** [redacted] had a complaint about a leak around a vent on the roof when his roof was first installed which was fixed right away We later received a complaint from ** [redacted] that there was another leak around the chimney** [redacted] did go and look for the leak and could not find one [redacted] called again and ** [redacted] went back to find that ** [redacted] had put caulking in the area himself** [redacted] had been to ** [redacted] 's home a total of times, two of which ** [redacted] was not there and the last time ** [redacted] was there before this complaint **s [redacted] was at the residence After ** [redacted] complaint to the Revdex.com, ** [redacted] again went back and found that there was leaking under the gable caps and that was fixed at that time At this time ** [redacted] is saying that there is still a leak on the chimney side We believe that this leak is a result of the chimney itself and has nothing to do with the installation of the roof We will continue to work with ** [redacted] to resolve all issues that we feel are by fault of Constructall Inc Respectfully Yours, [redacted] , Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) YES [redacted] DID SHOW UP AND I WAS NOT THERE BECAUSE HE CAME WHEN I WAS AT WORK.HE DID FIX THE GABLE ENDS THAT HIS WORKERS DID NOT PUT ANY SEALER WHEN THEY INSTALLED THE ROOF.NO SEALER TOP TO BOTTOM ON TWO GABLE ENDS.BEFORE THE METAL ROOF WAS INSTALLED I NEVER HAD WATER LEAKING UNDER THE STARTER STRIP OF MY ROOF AS I BUILT THE HOUSE MYSELF AND KNOW THE HOUSETHIS IS THE THIRD ROOF INSTALLED AND THE ONLY ROOF WITH A PROBLEM FROM DAY ONE.I HAVE MANY PICTURES OF BAD CAULKING OF THE ROOF AND I DID SEAL SOME OF GAPES MYSELFTODAY MAY I SPOKE WITH [redacted] AND HE IS COMING BACK TO TRY SEALING ANOTHER SEAM RESPECTFULLY YOURS [redacted] Final Consumer Response / [redacted] (2000, 22, 2015/06/05) */ Update [redacted] called me June to ckeck if the roof was leaking and after days of rain it did not leakHe is happy and so am iThank you for your help in this matter