Bay Area Pawn

I’ #222222;">complaint filed against usWe are a family owned business so when we go on vacation or to an event we would be closedOur hours of operation are Mon – Fri and – on Sat and closedWhen we deviate from these hours we post a message on the door and answering machine stating why we’re closed, when we will be back and loans due while we’re closed will be adjusted to when we re-openI always hold property for a minimum of days after the loan expiredI pride myself on working with customers so they can get their property back, I don’t need any more items to try and sell to recover my investmentI’ve had no communication from this lady about wanting to get her property backIn the Email she sent to your office she didn’t provide enough information to help me research the property, like exactly what the items were, when they were brought in and her boyfriends nameI did try calling her, but the number listed was disconnected and I sent an Email and have yet to receive a response I’m confused as to why she would make a complaint to your office without at least trying talk to us about her concern of not being able to pick up her itemsIt appears to me she made no effort to pick them up or extend the termsI may very well still have property and with additional information would be willing to work with her.Thanks, [redacted]

This my third contact I’ve made to you and my last, since you’ve no attempt to respond to us for further resolution of your problemYou had all our contact information and live only miles from me so I’ve been very confused from the start as to why you would make a complaint to a third party without talking to us firstI will be closed from, but you could still contact me on my cell phone ***
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I’ve been in business for almost 20 years and this is the only known
complaint filed against us. We are a family owned business so when we go on vacation or to an event we would be closed. Our hours of operation are Mon – Fri and 10 – 2 on Sat and closed. When we deviate from these hours we post a message on the door and answering machine stating why we’re closed, when we will be back and loans due while we’re closed will be adjusted to when we re-open. I always hold property for a minimum of 30 days after the loan expired. I pride myself on working with customers so they can get their property back, I don’t need any more items to try and sell to recover my investment. I’ve had no communication from this lady about wanting to get her property back. In the Email she sent to your office she didn’t provide enough information to help me research the property, like exactly what the items were, when they were brought in and her boyfriends name. I did try calling her, but the number listed was disconnected and
I sent an Email and have yet to receive a response. I’m confused as to why she would make a complaint to your office without at least trying talk to us about her concern of not being able to pick up her items. It appears to me she made no effort to pick them up or extend the terms. I may very well still have property and with additional information would be willing to work with her.Thanks,
[redacted]