Bay Area FasTrak

We have spoken to [redacted] regarding her dispute and have resolved the issue. The amount she was disputing has been lowered even more as a courtesy. We have sent her documentation breaking down the amount owed. We have also advised her of other notices she had on the license plate, she stated that...

she will contact us back to resolve those notices. No further action is required on our behalf to resolve the notices attached to the registration of the vehicle. [redacted] just needs to remit payment for the new settlement offered to release the hold on her registration.

Has been contacted twice and was sent a 30 day closed letter and no reply. Sending an updated settlement.

We have spoken the Mr. [redacted] regarding his dispute and have resolved the issue. The account was requested to close out and the remaining balance of $39.75 will be credited back to him via check. We had also deactivated the toll tag due to no it did not match his driving pattern, the device was...

not charged to him. Per the conversation he was satisfied with the results he was also advised that he should receive the refund in 10-14 business days.

Revdex.com:
    I accept this response only on the condition it is not the continuation of false information repeated by Fastrak to simply dismiss another victim.  As I told the representative I will be satisfied only when I do not receive anymore of the violation notices in error.  I am not looking for a punitive resolution I simply want them to leave me alone and discontinue the false accusations.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
They never spoke to me about the matter. I called them several times. The matter was not resolved. They will not refund the monies they overcharged the rental car company, who in turn...

charged me. Even though I have a receipt from the toll company, stating that I paid the toll. Charged me over $50 more than the cost of the toll. 150% profit.Sincerely,[redacted]

We have spoken the [redacted] regarding the his dispute and advised him all the transaction have been dismissed and transferred to the correct party. We have also advised him his plate was flagged to prevent future issues and a letter was sent to the correct party to replace their toll tag.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We have attempted to contact the customer and have been unable to reach her. We have sent a letter to the customer request her to contact us so we may further assist her in the dispute.

We have contacted [redacted] regarding her dispute, and she advised us that the issue was resolved on 03.20.2017 and no further action is required on our part.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We have spoken to the customer and advised her of the outstanding notice on the plates associated to the account and also have advised her of the current balance in her account. We have forwarded her complaint to the appropriate department to resolve future issues. Per the conversation with...

[redacted] the issue has been resolved and no further action is required.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Art thoroughly answered my questions and helped me get the information I needed to understand what was happening on my account. At this time, I'm satisfied with his help.Sincerely, [redacted]

We have spoken to [redacted] regarding his dispute. Per Mr. [redacted] he stated that he paid $5 at the toll plaza, and he should not have to pay twice for the same toll crossing. We had explained that the payment received for $5 was for another bridge and the Golden Gate Bridge does not have toll...

attendance and is electronic tolling. We had also advised him how the Golden Gate Bridge works. Per [redacted] he stated he will review it travel his route for 02.25.2017 and confirm that he travelled over two bridges and determine where he paid the toll. He also stated that he will make a payment for the invoice [redacted] he is disputing. We have advised him the invoice is for the toll amount only and once the notice is paid no further action is required.

We have spoken to [redacted] regarding his dispute for the notices that escalated to the registration of his vehicle. We have advised **. [redacted] the notices are due to a negative balance on his account prior to it closing. **. [redacted] stated he paid notices in July of 2017 at DMV, we advised...

him the notices he paid were from May and June of 2016. He also inquired why the recent notices from March and April of 2017 were not associated to the registration since they were over 90 days old and should have been added on hold. I explained to [redacted] that it takes longer for DMV to pick up the notices, I also explained that we have the 90 gap so customers can just pay the toll from their account instead of the notices with the penalty fee. Per the customer he was not satisfied with the results of the outcome of the decision and stated he will take legal action. Due the customer stating that we have stopped communication and forwarded the information to our Agency and appropriate department.

I want this complaint to stay open till the process is completed. In order for fastrak to do an admin review of my account, I had to pay the fees in full, even if I feel I was not at fault, and submit a request to review.

We have spoken to [redacted] regarding his dispute for the notice number [redacted]. Per speaking with [redacted] he stated he was using his FasTrak tag and it misread during the transaction and created a notice on his mother's vehicle. We have waived the $70 penalty fees and requested the toll...

amount only from him. He was advised that the transaction for the toll amount $5 would be paid from his account in 2 days and no further action is required.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. These people are terrible and continue to be. Their policy's are itic and the same can be said about how they "educate" people of them. The customer service representatives are agitating. Even the response to this was unprofessional and petty. This company is awful. Sincerely, [redacted]

We have attempted to contact [redacted] regarding his dispute, we attempted to contact him on 03.21, 03.29 and 04.03 and were unable to reach him. [redacted] contacted us on 03.23 and we provided him with an email address to send the document he requested originally in his dispute and he stated he would forward the document by 03.27. As of 03.29 the form was not received and we attempted to contact him again with no reply. We have sent [redacted] a letter requesting him to contact us so we may assist him further.

We have attempted to contact [redacted] several times and have continuously left messages for her, we have been unable to reach her. We have also mailed notices to the customer requesting she contact our office so we may assist her with the dispute. Per the customers original dispute to have the $70 penalty fee credited back to her has been processed, a check for $70 was mailed to [redacted] on 04.21.2017 to the address of [redacted]. The issue has been resolved but we are unable to confirm this with the customer due to she has not attempted to contact us back.