Battlefield Chevrolet

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected]. Battlefield contacted [redacted] in [redacted] and made arraignments to cover the repairs.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10757181, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did purchase an extended warranty that they offered.  Warranty Solutions, application number 1003008.  The warranty is a 36 month or 36,000 miles.  The main complaint is that the dealership sold a vehicle with a broken part.  Attached is a copy of my warranty purchased, copy of the work done to fix my tie rod and alignment.  
Regards,
[redacted]

Since receiving this information from Revdex.com, we have made attempts to contact the customer, however, our voicemails have not been returned. After discussing with the Warranty Company (Warranty Solutions), it seems as if the repairing dealership (Jack Evans Chevrolet) did not follow...

all of the necessary steps to ensure the customers Extended Service Contract was utilized to its fullest extent. We are happy to explain all of the details if/when our phone calls are answered.  Thank you.

To whom it may concern ,
   We were not contacted by the customer to make us aware of the mechanical concerns that they were experiencing. It was brought to our attention via email yesterday 2/18/2014 at 4:19 PM from the Revdex.com. Upon reciept our [redacted]...

contacted the customer and the dealership where the vehicle was located. As of today all the necessary parts are in and the repairs are being completed at no charge to the customer as [redacted] is assuming responsibilty for the payment of the repair order. In speaking with [redacted] they expect the repairs to be completed today and will notifiy the customer when the vehicle will be ready for pick up. At Battlefield Automotive we stand behind every vehicle we sell reguardless if it is a new or pre-owned.  We do offer extended service plans on most every vehicle we sell and strongly encourage our customers to consider the purchase of one. Although this customer chose to not take advantage of an extended serivce plan which could have covered the repairs we made the decison to assist by taking car of the repair bill. We make decisions to assist our customer on a case by case basis. We also encourage our customers to contact us directly to make us aware of any concerns as several days had passed before we were made aware.
Respectfully,
[redacted]
General Manager
Battlefield Toyota Chevrolet

Emilee Stevens,            I am writing to you in reference of case number [redacted]. Mr. John [redacted] purchased a 2008 [redacted] from Battlefield Toyota Chevrolet on January 12, 2015. At the time of sale the vehicle was listed as an “AS IS”...

vehicle, Mr. [redacted] was aware of this at time of purchase. During signing paperwork on this vehicle, Mr. [redacted] signed a document stating he was aware that it was an “AS IS” vehicle with NO Warranty. He agreed and signed the document.  This vehicle was sent through our service shop and received a valid VA State Inspection in December of 2014. This inspection is good for 12 months, just like every other VA State Inspection. As he stated in his statement “the inspection on it says 12/15”. That is correct!            Mr. [redacted] took his vehicle to a different service shop instead of bringing it back to Battlefield. Therefore we have no control of what they cost him to fix it. The repair shop charged him more than our establishment. It was apx 3 months after the sale that he had his vehicle into their shop for “repair”.I am attaching a copy of the paperwork Mr.[redacted] signed stating it was an “AS IS” vehicle.If you should need any further information please let me know.Respectfully,[redacted]General ManagerBattlefield Chevrolet10411 James Monroe HwyCulpeper Va 22701[redacted]

Review: Battlefield toyota sold me a 2008 [redacted]. I traded a nice 08 [redacted] for it. The jeep had worn tires on the right side which I didn't notice. I replaced then and went to get an alignment, that was when I was told it had a broken tie rode. That part was fixed and I was given the old one to take to the dealership. I spent almost $1,000 within the first 60 days of buying this used vehicle. The back breaks and rotors needed to be replaced as well. I've tried to talk to them and was told there was nothing they could do. This is the third vehicle I have bought through Battlefield. I bought this vehicle in the end of January 2015, the inspection on it says 12/15.Desired Settlement: $1,000 for tires the part and labor for broken tired and for the back breaks and rotors

Business

Response:

Emilee Stevens, I am writing to you in reference of case number [redacted]. Mr. John [redacted] purchased a 2008 [redacted] from Battlefield Toyota Chevrolet on January 12, 2015. At the time of sale the vehicle was listed as an “AS IS” vehicle, Mr. [redacted] was aware of this at time of purchase. During signing paperwork on this vehicle, Mr. [redacted] signed a document stating he was aware that it was an “AS IS” vehicle with NO Warranty. He agreed and signed the document. This vehicle was sent through our service shop and received a valid VA State Inspection in December of 2014. This inspection is good for 12 months, just like every other VA State Inspection. As he stated in his statement “the inspection on it says 12/15”. That is correct! Mr. [redacted] took his vehicle to a different service shop instead of bringing it back to Battlefield. Therefore we have no control of what they cost him to fix it. The repair shop charged him more than our establishment. It was apx 3 months after the sale that he had his vehicle into their shop for “repair”.I am attaching a copy of the paperwork Mr.[redacted] signed stating it was an “AS IS” vehicle.If you should need any further information please let me know.Respectfully,[redacted]General ManagerBattlefield Chevrolet10411 James Monroe HwyCulpeper Va 22701[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID 10757181, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did purchase an extended warranty that they offered. Warranty Solutions, application number 1003008. The warranty is a 36 month or 36,000 miles. The main complaint is that the dealership sold a vehicle with a broken part. Attached is a copy of my warranty purchased, copy of the work done to fix my tie rod and alignment.

Regards,

Business

Response:

Review: I purchased a used [redacted] on October 13, 2015 and on December 5, 2015 it broke down and had to have the engine replaced. I had to pay $1451.31, the Warranty company agreed to pay $3319.62. This is the only reason I am not bringing up the lemon law. The engine block was cracked when I bought it. I barely drove it, I was out of town for 14 days during this time and I rarely drove it on the weekends. If I had the problem would have presented itself before my 30 day warranty with the dealership and they would have gotten the car back.Desired Settlement: I would like the dealer to refund me the $1451.31 that the warranty company did not cover, since I only had the car a month and a half.

Business

Response:

Since receiving this information from Revdex.com, we have made attempts to contact the customer, however, our voicemails have not been returned. After discussing with the Warranty Company (Warranty Solutions), it seems as if the repairing dealership (Jack Evans Chevrolet) did not follow all of the necessary steps to ensure the customers Extended Service Contract was utilized to its fullest extent. We are happy to explain all of the details if/when our phone calls are answered. Thank you.

Review: Today at 9:12 AM We recently purchased a ** from you approx. two weeks ago. My wife and I took it on a road trip over this weekend to [redacted]. After arriving in [redacted], a rubbing noise started in the left front of the vehicle. I was able to get it to a repair shop within two miles, to have it looked at. The shop [redacted] asked me to come out into the shop and he showed me where the top caliper bolt was missing and the spindle threads were stripped. The [redacted] temporaily fixed it to get us back home. We had to spend the night because we did not want to get stranded in the dark on the side of the road. We made it back to [redacted] when it started rubbing again. I called for a tow truck and had it towed from [redacted] to [redacted] and dropped it off at [redacted] where I am waiting on a estimate. I know your shop had this particular bolt out twice repairing the pads and then repairing the sensors. I will contact you when [redacted] gives me a estimate. Thank youDesired Settlement: Pay for towing, repair, one night lodging in [redacted]

Business

Response:

To whom it may concern ,

We were not contacted by the customer to make us aware of the mechanical concerns that they were experiencing. It was brought to our attention via email yesterday 2/18/2014 at 4:19 PM from the Revdex.com. Upon reciept our [redacted] contacted the customer and the dealership where the vehicle was located. As of today all the necessary parts are in and the repairs are being completed at no charge to the customer as [redacted] is assuming responsibilty for the payment of the repair order. In speaking with [redacted] they expect the repairs to be completed today and will notifiy the customer when the vehicle will be ready for pick up. At Battlefield Automotive we stand behind every vehicle we sell reguardless if it is a new or pre-owned. We do offer extended service plans on most every vehicle we sell and strongly encourage our customers to consider the purchase of one. Although this customer chose to not take advantage of an extended serivce plan which could have covered the repairs we made the decison to assist by taking car of the repair bill. We make decisions to assist our customer on a case by case basis. We also encourage our customers to contact us directly to make us aware of any concerns as several days had passed before we were made aware.

Respectfully,

General Manager

Battlefield Toyota Chevrolet

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected]. Battlefield contacted [redacted] in [redacted] and made arraignments to cover the repairs.

Regards,