Bathroom Magic

Dear [redacted] , I apologize for any inconvenience you may have experienced during your move, however, this is the first I have heard about any problems with your move on May 29, I do not have any formal complaints, claims or any notes listed on your account As I understand damages to your furniture can be disappointing and frustrating, this is a process that is mandated by the Texas Department of Motor VehiclesAll claims must be submitted in writing and you are given up to days from the day of your move to file your claim as the company is given the same day period to close your claim An average bedroom house can usually range anywhere from 4-hours depending on the services requestedYour total move was hours which is on the lower end of the average We value you as a customer and appreciate your feedback as it helps us to better our services Sincerely, Ali L [redacted] Ameritex Movers

Dear Ms [redacted] ,Thank you for expressing your concerns as it is our goal to provide every customer with a stress-free moving experienceAs you know, you hired Ameritex Movers to move you from your storage into your new apartment on April 15, You contacted our office on April 15, to notify us of your concerns and our team e***ed you our claims procedure On April 28, 2016, we received numerous photos which you e***ed to our office of items you are claiming to be damaged and indicated that you plan to ***/submit your formal claim as well Based on our claims procedures we need the following information to be able to process your claim as accurately and expeditiously as possible.I am, again, including the claims instructions for you to this response and encourage you to submit your claim in the allotted time based on the terms and conditions of our Household Goods Contract and the guidelines set forth by the [redacted] Vehicles Once we have received your formal claim, we will gladly conclude our investigationCustomer’s Name, ***ing Address, Telephone NumberMove DateReference/Quote NumberMover’s Name (If Known)Brief Incident Report and Describe What was DamagedPlease include as much detail as possible:• Size/Dimensions• Weight• Composition & Materials• Purchase Date• Purchased From Where• ReceiptsInclude PhotosPlease [redacted] all claims to the following address:AMERITEX MOVERS, INCAttn: Claims DepartmentPO BOX 422049HOUSTON, TEXAS 77242WHAT TO EXPECT:Once a claim is received, customer will receive an Acknowledgement Letter from our claims department acknowledging receipt of the claim within no later than days from the claim post mark date excluding Sundays and nationally recognized holidays.The claim will be investigated, processed and a Settlement Letter will be ***ed no later than days from the post mark date of the original claim letter excluding Sundays and nationally recognized holidays.The timeline is mandated through The Department of Motor VehiclesHowever, since our damage claim ratio is less than 1% our response time is generally faster.You may also review Your Rights and Responsibilities When You Move in Texas at the following link:http://ftp.dot.state.tx.us/pub/txdot-info/mcd/pdf/hhgbrochure.pdf I am, again, including the claims instructions for you to this response and encourage you to submit your claim in the allotted time based on the terms and conditions of our Household Goods Contract and the guidelines set forth by the [redacted] Vehicles Once we have received your formal claim, we will gladly conclude our investigation.Thank you,Ali [redacted] ManagerAmeritex Movers, Inc.713-484-MOVE Office713-484-Fax

Ms [redacted] , According to the [redacted] you have days from your move date to file your claimIn order for us to investigate and review your damages you must file a formal claim in writing Please see attachment of the claims procedureThank you,Ali [redacted] Ameritex Movers

Revdex.com: This letter is to inform you that Ameritex Movers, Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/3/and assigned ID [redacted] .Sent: Thursday, July 09, 11:PM Subject: My Revdex.com complaint against Ameritex Movers To Whom It May Concern:I just wanted to update your system with regards to a complaint I made against Ameritex Movers (complaint # [redacted] )I was contacted by the company today and they are going to refund my grandfather his money as I requestedI wanted the Revdex.com to know so that the company's profile could be updated; they have acted honorably since I filed my complaint with Revdex.comThank you for helping me to get their attention! Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Tuesday, May 24, 4:PM Subject: Complaint #***To whom it may concern,The claim is still in process with the company I filed dispute againstThey are claiming the haven't received my claim and supporting documents even though I have confirmation via tracking with *** that it was delivered
Regards,

Dear Ms***, This letter is to notify you that we have concluded our investigation for your claim dated 05/21/Our records show that you moved on 04/15/2016, and on your Household Goods Carrier Service Contract you elected to not take out an Increased Carrier Liability. Therefore, the Standard Movers Liability is limited to $per pound per article. Based on our investigation we have determined to deny your claim for the following reasons: 1. Prior to hiring our services, the items claimed were moved into Lonestar Storage by a third party2. As indicated on the attached Release of Liability - all items had pre-existing damages3. As indicated by your claim, you have disputed payment in the amount of $for the services rendered; therefore, you have a balance due. In addition, please see the attached copy of your Household Goods Contract where there is indication of the 1-hour discount we offered as a courtesy for any problems you have experienced. Respectfully, Ameritex Movers, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
This company is unprofessional and they forged my signature and printed my name on a document in addition to lying and trying to say "dresser was already broken from top to bottom" knowing it was in shrink wrap and claiming "everything has scratches all over it before they moved me?? So I guess my brand new couch had paint all over it and corners ripped off before they dragged it through wet paint right? I have leasing agent, assistant manager, property manager and the grounds man that specifically told the movers there was wet paint in addition to wet paint signs being posted throughout the areaSo the moving company is also going to deny breaking my apartment complex secure door handle off while moving my stuff? Then try to blame another moving company for damages? Absolutely not acceptableNot only do I have witnesses that will testify on my behalf moving into my storage evening of January that Indeed did NOT have prexisting damage to ANY of my property I included in this claimThe fact this company already cost me $just in the move not including all the damages plus the monies to send the claim and time I spent on taking the pictures, getting measurements, weight, receipts plus the time it took me to organize everything after the movers dumped all my stuff everywhere and anywhere and charging me for itThe worst company I have ever dealt withThis company even lied and claimed a person was a manager when she wasn'tAfter they just e***ed me a document of a forge signature and printing my name and lying and being shady, disrespectful, unprofessional from the beginning not to mention the worst customer services again I will be taking legal actionIt's pretty sad they couldn't even reimburse me the minimum of per pound after damaging both my twin daughters and my stuff

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I spoke to the owner directly and we were able to resolve the issue regarding my move

Hello,After personally speaking with *** over the phone and explaining to her the $79/hr rate was in fact an error We came to an agreement of $109/hr for a 3-man crew(Which is still $below our corporate agreed rate with the property offering her the promotion). I have
attached a copy of her proposal with the agreed rate of $109/hr and also a copy of her contract from her move which also has her signatures agreeing to her hourly rate of $109/hr.We apologize for any inconvenience you may have experiencedHowever, no discounts can be applied at this time. Thank you,Ali ***Ameritex Movers

Ms***,Your claim was received on May 21st via *** *** ***On May 25, Janie in our Claims Department sent you an e*** to inform you your claim had been received and was being processedOn May 27th, Janie in our Claims Department e***ed and ***ed your acknowledgement letter via *** As a courtesy on your move day you were discounted one hour in the amount of $ Any claimed damage will be properly investigated and closed out according to the *** *** ** *** *** regulations. Please understand; per the *** *** ** *** Vehicles: we have days from the day your claim was received in order to close Thank you,Ali ***Ameritex Movers713-484-

Hi ***, I was happy to hear you had the opportunity to resolve your issues you had with your move directly with our ownerIt truly is our goal to provide a Stress Free move for every customer and hope you will give us the opportunity in the future:) Thank you, Ali ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
I called back in the end of june or early july and I spoke with a lady on the phone who told me where I need to file a complaintI also spoke about my frustrations that dayIt is not my fault the employees dont document it
Regards,

I made a dispute with my credit card and they gave me a temporary reverse credit. I spoke to them again and they said since it is a moving company and the service was rendered they have to allow the transaction. [redacted] stated to recover monies for damages It would be between the moving company and filing insurance claim. They are aware I filed a complaint with Revdex.com in addition to filing a complaint with Amertiex Movers. So when I received e[redacted] yesterday from the moving company stating I owe them money is false. [redacted] had already reversed the transaction weeks prior.

Thank you for bringing this to our attention.
On May 21, 2015 you called to schedule a pack and move for May 31, 2015. You were quoted a discounted hourly rate for 2 men at $89 per hour with a $350 trip charge and 10 boxes gifted to you.
At the time of scheduling you were informed the movers...

were to be dispatched between 7-8am.
Days prior you rescheduled your move to June 1, 2015.
The movers were dispatched at 8am. It is a 3.5-4 hour drive from our office to [redacted], **. The movers arrived and started your move at 12:35pm.
At no point at the time of scheduling or confirming did you indicate that you must arrive in [redacted] on June 1, 2015 at a particular time. This information was not provided to the office until moving day, June 1, 2015.
We provided our services based off of the information you provided.
We apologize for any inconvenience you may have experienced.
As a moving company with high standards we will reimburse you an additional 10% off of your move for any inconvenience you may have experienced.
A check in the amount of $115.00 will be mailed on July 3, 2015 with check number 1992.
Bethann [redacted]
[redacted], [redacted]
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,The company is only offering .60 per pound for damages. They are stating they discounted $119 and claiming the move took 6 hours at $119 per hour when indeed it should have not taken that long having 3 movers. They were unprofessional, disrespectful and very careless resulting in damage to my belongings. I paid $655 to this company that permanently damaged my furniture. Plus it is going to cost me additional monies to replace the damages and they are telling me they can only pay .60 per pound? Not acceptable. This company has been difficult from the beginning when I first spoke to management. They obviously do not care about customer service, customer satisfaction and repeat business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  I never agreed to the rate of $109, and made that abundantly clear.

Dear Ms. [redacted],Thank you for expressing your concerns as it is our goal to provide every customer with a stress-free moving experience. As you know, you hired Ameritex Movers to move you from your storage into your new apartment on April 15, 2016.   You contacted our office on April 15,...

2016 to notify us of your concerns and our team e[redacted]ed you our claims procedure.  On April 28, 2016, we received numerous photos which you e[redacted]ed to our office of items you are claiming to be damaged and indicated that you plan to [redacted]/submit your formal claim as well.  Based on our claims procedures we need the following information to be able to process your claim as accurately and expeditiously as possible.I am, again, including the claims instructions for you to this response and encourage you to submit your claim in the allotted time based on the terms and conditions of our Household Goods Contract and the guidelines set forth by the [redacted] Vehicles.  Once we have received your formal claim, we will gladly conclude our investigation.1. Customer’s Name, [redacted]ing Address, Telephone Number2. Move Date3. Reference/Quote Number4. Mover’s Name (If Known)5. Brief Incident Report and Describe What was Damaged6. Please include as much detail as possible:• Size/Dimensions• Weight• Composition & Materials• Purchase Date• Purchased From Where• Receipts7. Include PhotosPlease [redacted] all claims to the following address:AMERITEX MOVERS, INCAttn: Claims DepartmentPO BOX 422049HOUSTON, TEXAS 77242WHAT TO EXPECT:Once a claim is received, customer will receive an Acknowledgement Letter from our claims department acknowledging receipt of the claim within no later than 20 days from the claim post mark date excluding Sundays and nationally recognized holidays.The claim will be investigated, processed and a Settlement Letter will be [redacted]ed no later than 90 days from the post mark date of the original claim letter excluding Sundays and nationally recognized holidays.The timeline is mandated through The Department of Motor Vehicles. However, since our damage claim ratio is less than 1% our response time is generally faster.You may also review Your Rights and Responsibilities When You Move in Texas at the following link:http://ftp.dot.state.tx.us/pub/txdot-info/mcd/pdf/hhgbrochure.pdf  I am, again, including the claims instructions for you to this response and encourage you to submit your claim in the allotted time based on the terms and conditions of our Household Goods Contract and the guidelines set forth by the [redacted] Vehicles.  Once we have received your formal claim, we will gladly conclude our investigation.Thank you,Ali [redacted]ManagerAmeritex Movers, Inc.713-484-MOVE Office713-484-8444 Fax

Revdex.com:
This letter is to inform you that Ameritex Movers, Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/3/2015 and assigned ID [redacted].Sent: Thursday, July 09, 2015 11:54 PM Subject: My Revdex.com complaint against Ameritex...

Movers To Whom It May Concern:I just wanted to update your system with regards to a complaint I made against Ameritex Movers (complaint #[redacted]). I was contacted by the company today and they are going to refund my grandfather his money as I requested. I wanted the Revdex.com to know so that the company's profile could be updated; they have acted honorably since I filed my complaint with Revdex.com. Thank you for helping me to get their attention! Sincerely,[redacted]

Ms. [redacted], According to the [redacted] you have 90 days from your move date to file your claim. In order for us to investigate and review your damages you must file a formal claim in writing.  Please see attachment of the claims procedure. Thank you,Ali [redacted]Ameritex Movers