Bath Fitter- Albany

Called bath fitter on numerous occasions. Was constantly told to contact Morgan at this number (***). First, I had called Dan (the sales rep who had sold us this package) on many occasions at ***, that we had an issue with the after installation, (The grab handle cover has come loose). This man has never called us back. Then I had called bath fitter at the number provided and was rudely told I needed to call back when Morgan was there? I called back and was also rudely told by the girl who answered the phone that I needed to call back when Morgan worked. We work until 5 pm everyday and call backs are not available to me and my wife. Morgan did call us back to try to rectify our installation problem, but every time we try to call back, we get a rude woman or no Morgan. I tried today at 2:00 PM to get a hold of this Morgan person, but once again she had gone home, according to bath fitter.

I have been contacted by a bath fitter representative every day starting June 30, 2019 during business hours. I have repeatedly asked to be removed from their call list and no longer be called.

Today July 2, 2019 I received another call while I was at work.

They are more concerned about harassing someone who was interested in doing business but no longer is. They continue to insist on setting up an appointment.

I am surprised to see that Revdex.com have given this company an A+.
I had a huge problem with this company.
1. The salesman Gerry comes and gives you an estimate without taking your needs into consideration. When you complain the estimate is too high, he offers discounts, throwing around dollar figures and ultimately comes back to the original figure. He is RUDE and tries to scam you.
2. No technical person came to take EXACT DIMENSIONS AS MENTIONED IN THEIR BROCHURE. They went by dimensions taken by Gerry a non technical person, who maybe cannot spell tape measure.
3. They did the job which was not only sloppy but half done and then the pressure to sign off on the rest of the money.
4. It gets better. I had to make several calls to the chief Installer named Cathy, who refused to come and take a look. She sent a junior installer to come and fix my new toilet bowl which the previous crew had broken.
Since I was calling up Cathy to send somebody who knew their job to fix their mistakes, she told me IT WOULD COST ME MORE MONEY.
Next SHE THREATENED ME THAT SHE WOULD COME WITH HER WORKERS AND BREAK MY SHOWER AND TOILET. "Good Customer Service" right? She admitted she was not a technical person.
5. I ultimately tracked down the
Regional Manager, who
reimbursed me for the crookedly
installed shower door.
I am still waiting for them to replace or reimburse me for the crookedly installed shower tub.
6. In spite of telling Gerry and Cathy that I am an associate Architect they still tried to scam me.
It would be pertinent for Revdex.com to throughly vett the company before giving them an A+.
So, what would be next? The Attorney General's Office? Lawsuit?

I was originally quoted a price to fix my bathtub for 2,005 on 6-29-2018 and told Laura I needed some time to think about the cost. The next day (6/30) Laura , the sales person texted me to tell me that "I can offer you a 16% discount for the tub liner, $1610 less $257 bring the price to $1353." I was excited it was less then what original quote but I was hoping she would be able to do it for 1,200. She then told me she "made a mistake to add the drain kit for $115 and that $1,300 was going to be the best offer" she can give me. I figured it was going to be the best offer and decided to do the work with Laura and Bath Fitter. We made an appointment to stop by my work on 6/30 on her way home from another appointment in order to pick up the "25% deposit of $325 and the 975 on completion". Laura stopped by work around 4:30 to pick up the $325 check. At this point she mentioned she made a mistake yet again forgetting the formed front (f) and that it would now cost 1500 but she would eat the cost of the 100 and be up to 1400. I told you 1300 on the phone today, she said I will do it then called the supervisor to confirm for 1300. Supervisor called back to tell her "No" and that 1400 was the final cost that they would be able to do. I told her that I was not here to continue playing games with prices, she kept "forgetting" to put these extra items that she already knew I needed. Making promises she was not able to keep and getting my hopes up. During work hours, I was no longer able to discuss this further and asked her to leave and no longer want to do it.

I have been badgered with calls for several months. I have emailed them twice requesting that they stop, that I was no longer interested in their products. One day they called 4 times!!
My last email warned that I would file a complaint if they continued.
I got another call this morning.

Bath fitters installed a tub insert that has a buckle, a grab bar that is scraped and a wall with a gap between the wall and tub that a finger can fit in. Bath Fitter is not responding to my complaint.