Bath And Body Works

Dear [redacted] , Thank you for taking the time to contact usWe're always grateful for your comments as they help us to improve as a company Our automated return program is meant to reduce fraud and protect customer informationWe scan ID to capture accurate customer information and prevent mis-identificationIt also protects inventory and profit, which in turn keeps costs down for our customersIf your return has been denied, you are welcome to contact The Retail Equation Hotline for a copy of your transaction historyThey can be reached at [redacted] , 8am-5pm PST, or via email at [redacted] If you have questions about why your return was denied, please provide your contact information so our Loss Prevention Department can research your transaction and get back to you If we can be of any further assistance, please reply to this email or contact us at [redacted] , 9:a.mto 5:p.mEST, Monday through Friday

Complaint: [redacted] I am rejecting this response because: My receipt has NOTHING about this on the back, and there was nothing posted at the register like Victoria Secrets hasThe manager was very rudeOthers also have posted review they are no longer going to this store I end it here.Sincerely, [redacted]

Hello Ms***,
Thank you for taking the time to contact usI understand you have concerns regarding our return policyIt is my pleasure to respond to you personally
Bath and Body Works uses the customer's ID as a part of our returns management programElectronically capturing data is faster, more accurate, and more secure than manual entry
Providing your ID allows us to quickly and efficiently process your return; we are part of a growing number of retailers who use this process to manage the return/exchange process
Your privacy and security are of utmost importance to usNone of the information is sold or sharedInformation from your ID is collected solely for the purpose of return authorizationsYour data is kept in a highly secure environment that meets or exceeds all local, state, and federal guidelines for data retention
A very limited amount of information is entered and encryptedEntering customer information allows us to better manage returns and exchanges, effectively manage costs, and then pass the savings on to our customersIt also ensures that we consistently and fairly apply the same return policy to all customers
Returns and exchanges are managed by a third-party company, The Retail EquationTo obtain a free copy of your return history, or to learn more about their services, you may contact The Retail Equation at ***, or visit their website at ***
I hope this information addresses your concerns about our ID policyI want to let you know that we appreciate your comments and take them seriouslyWe value your opinion, and your voice has been heard
This return policy is also stated on the back of the purchase receipt, and also can be found on the cash wrap before purchaseTo see more about our return policy, please visit our searchable Online Help page at ***
Ms***, if there is anything else with which we can further assist you, please be sure to email or call us at any time

I am pissed off I didn’t receive my packages I contacted them several times and all I got was these pathetic emails with $and $refunds is ridiculous I spent over $and still haven't received anythingThen sending me a replacement order with only of the products from my first orderMy 2nd order says it was delivered yesterday and didn’t receive that eitherI ordered a total of products but for some reason my one other product didn’t show up on my order and it was in stock
The orders I made I spent about $

Complaint: [redacted]I am rejecting this response because: They do not care about their customers. There is nothing on the receipt saying this is their policy, which to me is not legal.  Others on [redacted] and ** are saying not to shop here, so I will help spread the word and never ever shop here again.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: My receipt has NOTHING about this on the back, and there was nothing posted at the register like Victoria Secrets has. The manager was very rude. Others also have posted review they are no longer going to this store.  I end it here.Sincerely,[redacted]

Dear [redacted],
Thank you for taking the time to contact us. We're always grateful for your comments as they help us to improve as a company.
Our automated return program is meant to reduce fraud and protect customer information. We scan ID to capture accurate customer information and prevent...

mis-identification. It also protects inventory and profit, which in turn keeps costs down for our customers. If your return has been denied, you are welcome to contact The Retail Equation Hotline for a copy of your transaction history. They can be reached at [redacted], 8am-5pm PST, or via email at [redacted]. If you have questions about why your return was denied, please provide your contact information so our Loss Prevention Department can research your transaction and get back to you.
If we can be of any further assistance, please reply to this email or contact us at [redacted], 9:00 a.m. to 5:00 p.m. EST, Monday through Friday.

Review: this was did online I dont know which store it was but it showed up on my credit card as bath and body works I did not make the charged I have contacted my bank and will be disputing thisDesired Settlement: I want my money back asap