Bassett Furniture Industries

We are very sorry that Ms [redacted] order was delayed in shipping The reason for the delay is we were out of stock on the chairs and this was communicated to the retailer I understand the furniture has been delivered and Ms [redacted] is pleased with the product.As with many companies that advertise a certain time-frame for a service or product to be complete, we offer no guarantees on our web-site or in the store However, we do value Ms [redacted] s business and would love to keep her as a customer of not only the local retailer but of Bassett Furniture We would be happy to offer an in-store credit for other Bassett product if this would be acceptable.Again, I do apologize for the delay in delivery and look forward to hearing from Ms [redacted] .Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello,Below is the response from the owner of the retail store We have been very aware of Mr [redacted] ’s complaintWe have been working to get the problem resolvedWe did get the repair parts in last week for some of his repairsWe have *** Furniture scheduled to make the repairs tomorrow 6/25/ His motor was replaced by our staff back in MarchThere were two different claims for his furniture repairsWe received one claim and the repair parts were order to fulfill the parts needed for his repairsWe never received the claim on the second repairs and therefore repair parts were never orderedIn order to resolve this service issue, we replaced these three items, that were on the second claim yesterday 6/23/15, with stock we had on handThey were # [redacted] Chair, [redacted] Console and a [redacted] Armless Chair Hopefully, after [redacted] Furniture makes the repairs tomorrow, Mr [redacted] ’s repair issue will be satisfied Please let me know if you need anything else.Sincerely, [redacted]