Basnett Plumbing, Heating & AC Reviews (%countItem)
Basnett Plumbing, Heating & AC Rating
Address: 438 King Street, Littleton, Massachusetts, United States, 01460
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I submitted payment in the amount of $1,088.00 to this company to check for leaks and refill fluid. The fluid I paid for leaked out within 24 hours.
On 6/21/2019, I submitted a check payment in the amount of $1,088.00 to this company to check my central air conditioning unit for leaks and refill fluid. I was informed there were no leaks, and billed for fluid. The fluid I paid for leaked out within 24 hours. My system is now in a worse state than where it was before I contacted this company. Their service was horrible, unprofessional, and a detriment.
I would like a refund of the monies I spent for this company to do absolutely nothing.
This customer called for service on their air conditioning, stating that the unit needs more refrigerant. Our technician let the customer know that there may be a leak. With all leaks there is a test that needs to be done to locate the leak. We let the customer know that this call would be a two part call; today we installed a dye with the refrigerant and we scheduled a second day to track the dye and locate the leak. The customer said ok, our technician left. As the technician had noted, there was in fact a leak and the refridgerant leaked out before we had scheduled to come back for the second visit. The customer chose to make this erroneous claim even though she was well aware that we were coming back to finalize the test.
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid this business to perform a leak check and refill the refrigerant. They were unable to find the leak yet charged me for the refrigerant, which has all leaked out of the unit. I effectively paid them to do nothing.