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[redacted] I am in receipt of this and giving it my full time and attention here at BWN We have Ms [redacted] 's records and she does have an agreement with us that includes a lifetime warranty on her pump What I do not have yet is any record of her contacting us requesting service under her warranty I will have my production department reach out to her and get a resolution in process while looking for any record of her contacting us with a request for service I am confident we can resolve this without delay and will keep you in the loop [redacted] ***