Barry K Gimbel

Hello, You closed my complaint not responding However, there is nothing to respond to The business has not paid us the monies due, so they have NOT resolved this issueI kindly request you please re-open this case and pursue with vigorMahalo, [redacted] ***

Dear MrsCustomer,Although we do sympathize with you in this unfortunate set of events, we are unable to agree with majority of the statements which have been made in this complaint.We here at South Maui Motors, take pride in our ability to sell quality vehicles at affordable pricesWe do regret that once every so many years a used vehicle will, even after we have done all the necessary checks prior to the sale, will on rare occasions not perform the way we expectSometimes vehicle malfunction can be due to operator errorOn the first vehicle you mentioned, (Chevy Truck) vehicle was sold shortly after you purchased the Honda Pilot with no complaints from the current ownerI personally drove the Honda Pilot for a week to make sure all was wellYou test drove the Honda yourself and you too was very satisfied before purchasing it.I do admit, several days after the purchase of the Honda Pilot, you did call my cell phone and I did meet you in Wailuku on a Sunday, although we were closedYou had a concern regarding your vehicleAfter driving it around together, you and your husband agreed that the vehicle was fine and you proceeded to drive home to Lahaina.We did decide to help with the Transmission repair although the vehicle was purchased AS-IS, because we wanted to help you out.We have never demanded any money from any customer of ours for a down paymentIt is always your optionWe gave you an opportunity to get a vehicle financed because we feel everyone deserves a chance to prove their creditworthinessThe vehicle you purchased is being repaired at no charge to youWe will be contacting you very soon to give you an update and resolve this situation.Thank you,Johnny M [redacted]

Dear MrCustomer,We do hope you accept our sincere apologiesIt is unfortunate that this transaction occurred during the period that our company was undergoing a total reorganization of its Management TeamAfter some research we discovered that the check written to you was drawn on the wrong account.Now under new Management, we can assure you that this matter will be resolved soonWe will be contacting you in a few days and provide you with a cashier's check for $Again, we apologize for this error on our part and no further action is required on your end.Thank you,Johnny M [redacted]

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*** *** ***Dear Kaina:I accepted South Maui Motors offer to settle the above complaint a number of weeks ago.Unfortunately, I’ve yet to receive their payment, despite their promise to pay within week.Could you please reopen my complaint, and investigate?Thank you very much.Sincerely,*** ***

The cited case of *** *** I South Maui Motors has been resolvedSouth Maui Motors paid the amount due her on September 14, 2017.Of course your involvement contributed to the resolution of this case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

RE: [redacted] ID# [redacted]Please see timeline below:06/0212015      2013 [redacted] put on consignment with South Maui Motors. Consignment Price:$15k08/10/2015      Lowered consignment price to $14k 10/07/2015 - Vehcole...

Sold10/26/2015     Check [redacted] mailedto: [redacted]            [redacted] (address on consignment agreement)11/18/2015     Consignor phoned. Spoke with Shyla,confirmed that he is no longer at that address and check has not been forwarded to him. Shyla to re-issue check.11/30/2015     Check [redacted] mailed to: [redacted]              Check Returned.02/02/2016 • $5500.00 Wire Transfer 02/03/2016 $2500.00 Wire Transfer 02/10/2016  $2500.00 Wire TransferWe are
a small family owned dealership and short staffed.South Maui Motors would like to apologize for the non-response via email from [redacted] as he receives an estimated 30 emails
per day and [redacted] was not cc in any emails that was forwarded to [redacted] which will explain the non­-response from myself This vehicle has been sold for $15k with $14k due to consignor.We made a total of $1k on the sale of this vehicle. We will acknowledge the balance ($3235.80)due to Mr. [redacted] and will have this paid within the next 7 business days.

See attached for copy of check.

Hello, You closed my complaint not responding.  However, there is nothing to respond to.  The business has not paid us the monies due, so they have NOT resolved this issue. I kindly request you please re-open this case and pursue with vigor. Mahalo,[redacted]

Dear Mrs. Customer,Although we do sympathize with you in this unfortunate set of events, we are unable to agree with majority of the statements which have been made in this complaint.We here at South Maui Motors, take pride in our ability to sell quality vehicles at affordable prices. We do regret...

that once every so many years a used vehicle will, even after we have done all the necessary checks prior to the sale, will on rare occasions not perform the way we expect. Sometimes vehicle malfunction can be due to operator error. On the first vehicle you mentioned, (2001 Chevy Truck) vehicle was sold shortly after you purchased the Honda Pilot with no complaints from the current owner. I personally drove the Honda Pilot for a week to make sure all was well. You test drove the Honda yourself and you too was very satisfied before purchasing it.I do admit, several days after the purchase of the 2006 Honda Pilot, you did call my cell phone and I did meet you in Wailuku on a Sunday, although we were closed. You had a concern  regarding your vehicle. After driving it around together, you and your husband agreed that the vehicle was fine and you proceeded to drive home to Lahaina.We did decide to help with the Transmission repair although the vehicle was purchased AS-IS, because we wanted to help you out.We have never demanded any money from any customer of ours for a down payment. It is always your option. We gave you an opportunity to get a vehicle financed because we feel everyone deserves a chance to prove their creditworthiness. The vehicle you purchased is being repaired at no charge to you. We will be contacting you very soon to give you an update and resolve this situation.Thank you,Johnny M[redacted]

Ref.:  Complaint # [redacted]- Rejection of Dealer's response dated  6/7/2017Dear Mrs. [redacted],Regarding 2001 Chevy which, again,got broken  the very next day it was sold, it was picked up by South Maui Motors.   We were told that the problem  was the transmission that  was broken,that  dealer would order a new one.  We went every single week after that  to check if it was already repaired, dealer representatives
continued  to send us back home with the promise  that the job would be done for the next.   On Jan 17/2017 dealer demanded  $500 more and that such amount  would be added to down payment.  After this payment Terri M[redacted] never again showed face, someone named Bob was always coming out presenting  us with a
thousand  excuses about why he would not see us.    Finally, Johny M[redacted] came show face, I told him "just
give me my money back", he came out with a check for $500 not even 1/4  of the payments  we had already given them.    Not only that, he even dared to tell us we could not cash the check the same day but four days later.   Aware that the Silverado  would not be given to us as "Bob" had told us that it had been sold already  without out consent, I told Johnny M[redacted] that was unacceptable  and told him to give me another car.  On 2/23/2016 the Honda Pilot/06  was offered to us.Again, Honda Pilot/06  performed  fine during  the test drive only.   The very next day it got broken again.  Johnny M[redacted] came an hour later, it worked.   However, after a trip 
of approximately 40 minutes back home the Honda got broken again.  As it was late at night,we called the next day to report malfunction again.  We were told us it could be something  minor.   Still the dealer told us not to bring it to the shop as their mechanic was "too busy" so we were put on hold awaiting  for him to have enough time to take care of the Pilot.As stated in the initial complaint,  when we were told that  we could bring it (3/6/2017)we were told they had ordered the transmission but it had not arrived  yet.  We gave it 2 weeks.  Again we were told the transmission had not arrived  yet.   A week later they said the transmission was received now they had to find the time to install it.  A WHOLE MONTH later Jhonny M[redacted]states the Pilot would not be repaired  at all as it had too many problems.After filing complaint  with Revdex.com we got a call from the dealer telling  us in intimidating tone that  the solution now would be delayed because they had to deal with this and despite of their response stating  that  South
Maui Motors would 1) repair  the Honda Pilot at no cost for us, and 2) call us to give us an update, we have not received neither  and just  yesterday Terri and Johnny M[redacted] refused to come to the phone.Best regards,[redacted]

Dear Mr. Customer,We do hope you accept our sincere apologies. It is unfortunate that this transaction occurred during the period that our company was undergoing a total reorganization of its Management Team. After some research we discovered that the check written to you was drawn on the wrong...

account.Now under new Management, we can assure you that this matter will be resolved soon. We will be contacting you in a few days and provide you with a cashier's check for $2210.00. Again, we apologize for this error on our part and no further action is required on your end.Thank you,Johnny M[redacted]