Baron Property Services, LLC

To Whom It May Concern, The New Management Company, [redacted] *, has agreed to return all application fees and holding fees paid on this accountIf there are any further questions, the Manager's name is [redacted] , PM for The [redacted] ApartmentsHere is a copy of an email where she has confirmed the return of all fees by [redacted] *.I have requested for my accountant to overnight a check to her for both her application fee and administration fee totaling in the amount of $I also called and let her know and requested for her to contact Revdex.com to drop everything Thank you both for everything! [redacted] Please let me know if there are any other questions or concerns, [redacted]

Complaint: [redacted] I am rejecting this response because: I do not feel that the response accurately reflects the residents' experienceFirstly, the original email sent to residents notifying us of upcoming renovations failed to mention work occurring within individual unitsThe email addressed more superficial/exterior aspects of the renovation project including the roof, signage, and sun deckSecondly, subsequent notifications that did address work on the interior of the building, only addressed each apartments additional storage unitsThey did not mention needing access to people's apartmentsWhen it was communicated that the construction workers would need access to people's apartments, it was done in a very hurried manner by the newly appointed manager of the building who told us to empty our interior closetHe stressed that it was something everyone had to comply with immediately as workers would need access to our apartments the next morning to install the hook-ups for the washers and dryersThirdly, when I spoke to management (Steven specifically) about them needing access to my interior closet, he assured me that the work would only take one dayHe failed to mention that they would need to drill a whole in both my ceiling and my floor in order to install a series of pipes for hot water, cold water, and sewageThis information I found out from the construction workers, all of whom were told not to talk to the residents about what was going onNONE of this information was communicated in a single email or posting from the management.Needless to say, this resulted in a series of hiccups that resulted in me and my partner living for three weeks with our apartment a mess, construction workers coming in and out and only getting so far before they had to stop because of some other unforeseen problem Fourthly, I am rejecting this response because many of the emails that the management did manage to send - including ones about the water being a red coppery color or there being no hot water to provide heat in one of the buildings during a cold, snowy night - occurred only after residents like myself called and complainedThese emails did not proceed the work being doneI feel that the only reason the company provided us a "one time concession of $was because I complained to the Revdex.comFor it was only after I posted a complaint here that I had the regional manager call and attempt to "fix things"As a current resident, I am not expected to benefit from any of the renovation projects currently underwayI've lost closet space, which I am still having to pay forI've lost at least three weeks of having a quiet, clean, private, and orderly homeAnd even at this point, we have a hole in our kitchen wall where one of the construction workers pounded a nail that was too long through the wall when replacing the shelving they removed for this projectIn short, it feels that they started renovating the building without telling us that was what they were doing because they knew that few of the residents would agree to itI realize that on the grand scheme of things, these are not major issuesNo one diedHowever with the cost of rent being so high in Denver, and only going up, having a safe, quiet place to come home to is importantPart of what makes a place feel safe is having a company that is transparent and forthright about what they are doing, why they are doing it, and how it will affect the residents - the people to whom they are intended to serveNone of this was doneSo my rejection of this complaint stands because I feel that the company is not being honest and taking accountability for their lack of communication and transparency on this issueSincerely,Jessica [redacted]

[redacted] applied for an apartment at Belmont Buckingham Apartments on Thursday August 31, 2017. On Friday September 1, 2017, [redacted] called her to request her income verification, as is required of all applicants. [redacted] left a message for me over the weekend; as this was a holiday weekend, I... was not back in the office until Tuesday September 5, 2017 at which point I called [redacted] and left a message stating that I was returning her call and that we still need verification of her income. I received a message from her again, returned the call on August 8th and again left a message that I was returning her call and that we still need verification of her income. When I returned to the office on September 11, 2017 I still had not heard from her, so I asked [redacted] to call her and find out if she was still going to be moving in. [redacted] let me know at close of business that day that [redacted] would not be moving in. On Tuesday September 12, 2017, I marked her application as “denied”, as she did not meet the income requirement, and submitted her $125 administrative fee refund to our corporate office. As of today, I do not see that the check has been processed yet, but have a call in to our accounting department to see what is causing the delay.

Belmont Buckingham is a nearly 100-year-old community that is currently undergoing some renovations. We are respecting the historical charm of the buildings while bringing in some modern conveniences to the apartments such as washers and dryers and a fresh new lobby and amenity area.
Prior to the start of the renovation work, in early February, the Belmont Buckingham team sent out notifications to all residents informing them of the work that was about to commence. Since that initial communication, our team has sent out additional information on 2/15, 3/2, 3/13, 3/14, and 3/to keep residents apprised of the renovation plans and how they might be affected. We also sent out letters with maps indicating where we’ll be working in the individual apartments in order to complete the plumbing and electrical work for the washer dryers. Additionally, we have set up the design plan display boards in the lobby so that residents can see what’s to comeWe strive to maintain open communication with our residents and to address resident issues and concerns promptly and to follow up to ensure the problem is resolved

[redacted] applied for an apartment at Belmont Buckingham Apartments on Thursday August 31, 2017.  On Friday September 1, 2017, [redacted] called her to request her income verification, as is required of all applicants. [redacted] left a message for me over the weekend; as this was a holiday weekend, I...

was not back in the office until Tuesday September 5, 2017 at which point I called [redacted] and left a message stating that I was returning her call and that we still need verification of her income. I received a message from her again, returned the call on August 8th and again left a message that I was returning her call and that we still need verification of her income. When I returned to the office on September 11, 2017 I still had not heard from her, so I asked [redacted] to call her and find out if she was still going to be moving in. [redacted] let me know at close of business that day that [redacted] would not be moving in. On Tuesday September 12, 2017, I marked her application as “denied”, as she did not meet the income requirement, and submitted her $125 administrative fee refund to our corporate office. As of today, I do not see that the check has been processed yet, but have a call in to our accounting department to see what is causing the delay.

To Whom It May Concern, The New Management Company, [redacted], has agreed to return all application fees and holding fees paid on this account. If there are any further questions, the Manager's name is [redacted], PM for The [redacted] Apartments. Here is a copy of an email where she has confirmed...

the return of all fees by [redacted].I have requested for my accountant to overnight a check to her for both her application fee and administration fee totaling in the amount of $225. I also called and let her know and requested for her to contact Revdex.com to drop everything.  Thank you both for everything! [redacted]
[redacted] Please let me know if there are any other questions or concerns, [redacted]

Complaint: [redacted]
I am rejecting this response because: I do not feel that the response accurately reflects the residents' experience. Firstly, the original email sent to residents notifying us of upcoming renovations failed to mention work occurring within individual units. The email addressed more superficial/exterior aspects of the renovation project including the roof, signage, and sun deck. Secondly, subsequent notifications that did address work on the interior of the building, only addressed each apartments additional storage units. They did not mention needing access to people's apartments. When it was communicated that the construction workers would need access to people's apartments, it was done in a very hurried manner by the newly appointed manager of the building who told us to empty our interior closet. He stressed that it was something everyone had to comply with immediately as workers would need access to our apartments the next morning  to install the hook-ups for the washers and dryers. Thirdly, when I spoke to management (Steven specifically) about them needing access to my interior closet, he assured me that the work would only take one day. He failed to mention that they would need to drill a whole in both my ceiling and my floor in order to install a series of pipes for hot water, cold water, and sewage. This information I found out from the construction workers, all of whom were told not to talk to the residents about what was going on. NONE of this information was communicated in a single email or posting from the management.Needless to say, this resulted in a series of hiccups that resulted in me and my partner living for three weeks with  our apartment a mess, construction workers coming in and out and only getting so far before they had to stop because of some other unforeseen problem.  Fourthly, I am rejecting this response because many of the emails that the management did manage to send - including ones about the water being a red coppery color or there being no hot water to provide heat in one of the buildings during a cold, snowy night - occurred only after residents like myself called and complained. These emails did not proceed the work being done. I feel that the only reason the company provided us a "one time concession of $350 was because I complained to the Revdex.com. For it was only after I posted a complaint here that I had the regional manager call and attempt to "fix things". As a current resident, I am not expected to benefit from any of the renovation projects currently underway. I've lost closet space, which I am still having to pay for. I've lost at least three weeks of having a quiet, clean, private, and orderly home. And even at this point, we have a hole in our kitchen wall where one of the construction workers pounded a nail that was too long through the wall when replacing the shelving they removed for this project. In short, it feels that they started renovating the building without telling us that was what they were doing because they knew that few of the residents would agree to it. I realize that on the grand scheme of things, these are not major issues. No one died. However with the cost of rent being so high in Denver, and only going up, having a safe, quiet place to come home to is important. Part of what makes a place feel safe is having a company that is transparent and forthright about what they are doing, why they are doing it, and how it will affect the residents - the people to whom they are intended to serve. None of this was done. So my rejection of this complaint stands because I feel that the company is not being honest and taking accountability for their lack of communication and transparency on this issue. Sincerely,Jessica [redacted]