Initial Business Response /* (1000, 5, 2015/06/22) */
(Revdex.com received phone call from business owner. )
In response to Mr. [redacted]:
His first issue with the estimated amount. The estimate was $97 plus tax. It is beyond the business' control what the taxes are.
The second issue was about...
the machine dripping gas. However, the consumer refused the business' offer to secure the equipment in the consumer's truck when leaving premises. The consumer was spotting driving down the highway with the equipment moving in the back of the truck. It is likely the dripping gas was the result of the movement. The business also has twine available for consumer's to tie equipment down and the consumer did not use it. When two days later the consumer called the business, he was told to bring the power washer back in. The equipment was again tipping over when the consumer drove back to the business' location. The consumer believed that the failure was due to a float. The business offered to take a look at it, but the consumer did not want to wait for a week until the business had the opportunity in their schedule to look at it. The business was unable to look at the power washer on the spot, which angered the consumer. This was all witnessed by others and videotaped.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As far as the first issue I was told $90 and I did understand about the taxes I believe I said it was no big deal.
In response to the business owner's statement: As I explained before, when I brought the power washer home the first time, there was no gas leaking and it ran fine for about 10 minutes power washing a small area and then gas started to pour, not drip, out of the bottom of the bowl below the carburetor. It is a false statement from the business owner that there was any offer to help secure the equipment in the back of my truck. I do have a wood frame in the front of the bed for this purpose and that is where I placed the power washer so it would not slide to the back of the bed. As I stated before, I live less than two miles from the business and there was no highway travel, again, another false statement by the business owner. I live 1.67 miles from the business and time traveled is 4 minutes. I will be glad to provide both addresses so that you can confirm the distance traveled. If it was leaking gas as a result of the vehicle movement, for example, what about all the companies that transport lawn mowers and power washers on the back of a trailer that shake around due to driving movement? The gas leak was not caused by me transporting it less than 2 miles down side streets. When I brought the power washer back the second time, I laid it on it's back again trapped in by the wood so it would not slide to the back of the bed. I believed the carburetor float was stuck open (that was my best guess on what was wrong) with the power washer, so laying on its back and the engine up in the air the float would be in a neutral position and would not leak gas. It is a true statement that [redacted] did offer to look at it but he was very rude and arrogant. Without even looking at the machine, he accused me right away of damaging the power washer because of the way it was hauled. He took the machine from the truck and I asked him if he was going to look it now or in a few days. He told me it would take another week and a half, not a week. That's when I told him to put the power washer back into the truck and that was unacceptable. I was rightfully upset because 1) his uncooperative and accusatory manner how he treated me, the customer, and 2) I had already paid him for it to be repaired the first time and I believe I should not have to wait such a long time because it was still not in working condition. Perhaps if he had handled the situation more respectfully, I would have returned the respect and waited. The bottom line is, you don't treat your customers like that. I paid the business owner and the power washer is still broken. I should ask for a full refund, but because of his initial efforts and any parts, that's why I am respectfully requesting at least half of my money back. Thank you.
Final Business Response /* (4000, 9, 2015/06/25) */
In response: In speaking with Mr. [redacted] on 6/15/15 about his estimate, [redacted]. explained to him that it would be about $97 and tax for a deep carb cleaning and tune up for his pressure washer. He later ok'd the estimate and picked up his equipment on 6/16/15 after receiving a call that it was done. It was explained to him then that they also had to replace the carb float bowl gasket which raised his bill an additional $3.24. The machine had been tested for a minimum of 20 minutes when the work was completed prior to him receiving the call that it was done, and there was no issue with it. The business offered to make the necessary repairs needed due to the equipment not being transported correctly and falling around in his truck while driving down [redacted] Dr. and RT ** (as per signed witness statements), but the owner declined saying, "All's good." (as per signed witness statements) and left with his equipment once again not tied down.
Initial Business Response /* (1000, 5, 2015/06/22) */
(Revdex.com received phone call from business owner. )
In response to Mr. [redacted]:
His first issue with the estimated amount. The estimate was $97 plus tax. It is beyond the business' control what the taxes are.
The second issue was about...
the machine dripping gas. However, the consumer refused the business' offer to secure the equipment in the consumer's truck when leaving premises. The consumer was spotting driving down the highway with the equipment moving in the back of the truck. It is likely the dripping gas was the result of the movement. The business also has twine available for consumer's to tie equipment down and the consumer did not use it. When two days later the consumer called the business, he was told to bring the power washer back in. The equipment was again tipping over when the consumer drove back to the business' location. The consumer believed that the failure was due to a float. The business offered to take a look at it, but the consumer did not want to wait for a week until the business had the opportunity in their schedule to look at it. The business was unable to look at the power washer on the spot, which angered the consumer. This was all witnessed by others and videotaped.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As far as the first issue I was told $90 and I did understand about the taxes I believe I said it was no big deal.
In response to the business owner's statement: As I explained before, when I brought the power washer home the first time, there was no gas leaking and it ran fine for about 10 minutes power washing a small area and then gas started to pour, not drip, out of the bottom of the bowl below the carburetor. It is a false statement from the business owner that there was any offer to help secure the equipment in the back of my truck. I do have a wood frame in the front of the bed for this purpose and that is where I placed the power washer so it would not slide to the back of the bed. As I stated before, I live less than two miles from the business and there was no highway travel, again, another false statement by the business owner. I live 1.67 miles from the business and time traveled is 4 minutes. I will be glad to provide both addresses so that you can confirm the distance traveled. If it was leaking gas as a result of the vehicle movement, for example, what about all the companies that transport lawn mowers and power washers on the back of a trailer that shake around due to driving movement? The gas leak was not caused by me transporting it less than 2 miles down side streets. When I brought the power washer back the second time, I laid it on it's back again trapped in by the wood so it would not slide to the back of the bed. I believed the carburetor float was stuck open (that was my best guess on what was wrong) with the power washer, so laying on its back and the engine up in the air the float would be in a neutral position and would not leak gas. It is a true statement that [redacted] did offer to look at it but he was very rude and arrogant. Without even looking at the machine, he accused me right away of damaging the power washer because of the way it was hauled. He took the machine from the truck and I asked him if he was going to look it now or in a few days. He told me it would take another week and a half, not a week. That's when I told him to put the power washer back into the truck and that was unacceptable. I was rightfully upset because 1) his uncooperative and accusatory manner how he treated me, the customer, and 2) I had already paid him for it to be repaired the first time and I believe I should not have to wait such a long time because it was still not in working condition. Perhaps if he had handled the situation more respectfully, I would have returned the respect and waited. The bottom line is, you don't treat your customers like that. I paid the business owner and the power washer is still broken. I should ask for a full refund, but because of his initial efforts and any parts, that's why I am respectfully requesting at least half of my money back. Thank you.
Final Business Response /* (4000, 9, 2015/06/25) */
In response: In speaking with Mr. [redacted] on 6/15/15 about his estimate, [redacted]. explained to him that it would be about $97 and tax for a deep carb cleaning and tune up for his pressure washer. He later ok'd the estimate and picked up his equipment on 6/16/15 after receiving a call that it was done. It was explained to him then that they also had to replace the carb float bowl gasket which raised his bill an additional $3.24. The machine had been tested for a minimum of 20 minutes when the work was completed prior to him receiving the call that it was done, and there was no issue with it. The business offered to make the necessary repairs needed due to the equipment not being transported correctly and falling around in his truck while driving down [redacted] Dr. and RT ** (as per signed witness statements), but the owner declined saying, "All's good." (as per signed witness statements) and left with his equipment once again not tied down.