Barefoot Spas

To whom it may concern,
The customer purchased through one of our distributors, and should direct any questions regarding the deposit to them directlyTheir contact information should be located on the purchase agreement, as well as their return/refund policies.
If the
customer has any questions about the products we manufacture, including service and maintenance issues, they can contact our customer service at (804) 298-3950 Thank you!

We got off to a rocky start with this businessHowever, we finally got everything resolved with them, and we are now finally enjoying our tubIt definitely took some patiencefrom both them and usIn fact, I was very close to posting a negative review on here because I was just about out of said patienceI am a business owner myself, and I know how important reviews can be, so needless to say, I am glad I waited to post my feedbackWe bought our Barefoot new from a convention center showIt was delivered to us on time and everything in regards to that went smoothly and as promisedHowever, the delivery man did not plug up the spa up for usSo, we hired an electrician to take care of that because it takes a separate 220v line wired directly to it(Not my forte) This is where the problems started, and turns out the problem(s) were not with the spa, but with our electrician!
We went over a month of service calls and service tech trips only to have the spa running for a short amount of time, then trip the breakerThis happened countless timesThe electrician and I both gave the customer service rep(s) at Barefoot Spas a very hard time over thisThe electrician (if you want to call him that), insisted there was something wrong with the control pad of the spaHe insisted this over and overMy customer service rep at Barefoot Spas was very thorough, and extremely patient I must sayFinally, she was able to convince me to hire someone else for a second lookAlthough she didn't say that EXACTLY, she hinted towards it, and so glad she did because as soon as I got a new electrician to take a look, the spa was up and running with just one tripI want to give kudos to Amanda at the customer service of Barefoot for dealing with me, and BOTH of our electriciansAfter hearing an earful more than a few times from me, I wanted to make sure to post this review to make up for itThanks again to Barefoot Spas for being patient and taking care of usNow that we've owned the spa for over a month, we finally got it hooked up right and we get to enjoy itThe product itself is fantastic by the wayA little word to the wise thoughIf you hire an electrician, make sure you find one that has experience with this sort of thingDon't just go with someone you find on ***Ouch! It hurts even admitting that, but still no regretsAt least I learned a thing or two about hot tubs along the way!

The customer wrote:
""The sales force and the company's brochure states that the spa includes 'gate valves' in their product.(1) This feature was an important part of the decision to purchase.(2) The spa delivered
contained no 'Gate Valves' and the company states that they no longer include them in their productThis is advertising, fraud.(3)
(1) We do NOT have ANY brochures as a company No where on OUR website does it state that we use "Gate Valves"
(2) The customer inspected the EXACT unit that was delivered to him
(3) If we do not show ANY "Gate Valves", and we told him we do not use themhow is that "advertising, fraud"

To whom it may concern,
As explained to the customer, the original services were performed nearly years agoIt was our opinion at the time that parts needed to be replaced, but the customer did not wish to drain the spa for services to be performedWe agreed to return to perform
the services when the customer drained the spa for regular maintenance in the coming months. The customer did not reach out to have the follow up services performed, and the faults in the components have since caused further damageThe customer has drained and refilled the spa more than once since the time of service, and did not feel it was a priority to contact us to have the parts replaced as recommendedThe damaged to the spa are due to the extended time passed since the customer was aware of the services needed and not performedAs stated in the terms & conditions of the warranty, damages caused to the spa that are a result of neglect or misuse of the spa owner are the spa owner's responsibility. We would be happy to facilitate the repairs needed for the customer, at the customer's expense

Hello Mrs***!
This is Amanda, the customer service managerI apologize that you are not happy with the service you receivedOur record indicate that we have sent a pump to be replaced under warranty and it is in transit to your location nowI would be happy to answer any of
your questions or concernsYou can contact me directly at (804) 298-3950. It is our goal to provide fast friendly service to all of our customers, and get you back "into hot water in a good way"! If you feel there is something we could do better to serve you, please let me know!Thank you!

My wife and I purchased a Barefoot Swim Spa at an expo sale almost a year ago in Harrisburg, paMy wife's doctor had recommended hydrotherapy and exercise to help alleviate some blood circulation issues she was having from her diabetesWe had done some research on swim spas on the Internet but had never seen one in personWe were shocked to see that they had so many different models on display and one was even filled with waterWe were immediately greeted by our salesperson *** who told us he was a swim spa expert and made us laugh by asking if "we had brought our swim suits." hours later we felt like experts ourselves from hearing all of ***'* knowledge and humorHe not only explained his different models but also explained the differences between Barefoot and other brandsWe purchased the 13ft model and have been extremely happy with it ever sinceWe are so glad we didn't waste our money on an imitation Chinese made product from the Internet but rather got a 100% American made productAfter our purchase we were a bit hesitant because we tend to buy local and the company is located in Virginia and *** was a rep from Arizona but the product works greatMost importantly, my wife's diabetes is now under control and our kids love it as wellThank you Barefoot Spas!

To whom it may concern,
Based on our records, the services on the spa were completed over the previous weekend and there are no outstanding issues at this timeIf the customer believes this to be an error, or he has additional problems or concerns, he can contact our customer service
at *** *** and we would be happy to assist. Thank you!

Can't reach a person via phone. No list of authorized repair dealers on their website. Spa malfunctioning at 3 yrs of age and under warranty for 5 but you can't reach anybody at the numbers given to me at purchase or on their website. Spa was purchased from the Barefoot Spa company at a show in Hampton VA Dec 2014, not purchased from a retail dealer.

I love my Spa, but one of the Sales Reps lied to me to get me to purchase the Spa. His name is Denny ONeal and he promised me 2 spinner jets to be shipped separately if I purchased the spa that day. I never got the spinner jets...go figure. I guess there are liars in the Spa Sales business just like in the Used Car Sales business. I have called customer service over 10 times and sent 3 emails. They just don't give at [redacted]t. Beware of this company's sales reps. David Chenault (901) 246-1210

To Whom it may concern, Our upper management has reached out to Mrs. [redacted] regarding her complaint. Per that conversation, we have selected a alternate technician to better service the customer and get the repair completed in a timely fashion. If Mrs. [redacted] has further questions,...

she is welcome to contact us.

To whom it may concern, 
I have [redacted] a copy of the warranty terms and conditions, as stated in these terms and conditions, pre-authorization is required before any services can be performed under warranty. We are ready, willing, and able to facilitate any services needed on the spa...

once the form is returned. As stated on this authorization, the credit card information is only required as recourse in the event that the third party service center determines there is evidence of misuse, abuse, or neglect on behalf of the spa owner that resulted in the failure. If you have any questions, please call customer service at [redacted]

I purchased a Swim spa in January 2018 to help with much needed low impact exercise, due to a spine issues. The salesperson, Ben H, told me it doesn't require chemicals the Ultraviolet lights are the way the swim spa cleans and keeps the PH balanced. I asked about how user friendly it would be for a single woman with no knowledge of how a spa works, I was told they have local companies to asset with trouble shooting and start up procedure and that it was very user friendly. I waited a long time to get the Spa, I was told the Manufacturer was waiting to get a part. Finally in receipt by mid- April 2018. I had an electrician hook it up and followed instructions as per the salesperson as to how to fill it by removing filter & placing hose down in filter compartment. Once I started up the Spa and opened all the jets, I noticed right away that the pressure coming out of where the seats are was not strong enough. I tried playing with the combination of pump #1 & #2, but still pump #1 feels like a tickle not a jet. I also noticed pump # 2 has surges making it difficult to get in an even rhythm to swim against. The bottom two of the four are sporadic when they come on or off. I called Customer Service, several times to get a local company to come out for help. The woman by the name of Chikodi says she is not able to help me or give me the name of the owner of the company. Sean G is the Customer Service Representative that told me he is unable to send someone out. He says I have air lock, but a local spa repair place says I do not have air lock and that ALL Spas use chemicals. He said I was lied to about that. So now I have a spa that has no therapeutic jets, unable to swim for my needed exercise, and I have to maintain with chemicals. This is a very expensive mistake. Please don't buy from this company!

To Whom it may concern, Mr. [redacted] purchased a hot tub from one of our distributors on 08/04/2015. The customer called our customer service on 08/06/2015 describing the symptoms of an airlock, which is typical in initial start-up procedures. After walking the customer through programming...

the topside and the releasing the airlock, the customer continued to experience issues and we elected to send a technician under warranty. The technician scheduled the customer for service on Saturday 08/22/2015 and determined the customer needed a replacement pump. We received the serial number of the pump from the customer on 08/26/2015 needed to get a replacement pump from the supplier. This information was provided to the supplier and a replacement pump was sent to the customers location on 09/09/2015 and is scheduled to arrive next week. UPS Tracking number: [redacted] We have contacted the local technician to inform him that parts are in transit and a service call has been scheduled for 09/19/2015 for the installation. We apologize for the delay in the services provided. As an apology, we have sent the customer a complimentary 90-day supply of his sanitizer system. If you have questions, please call!

First off I have no issue with the tub itself but if you are like me and prefer a vendor that stands behind their product with excellent customer service you need to not purchase a Barefoot Spa. Purchased in Oct. 2014, we had a jet fail in Dec. 2015; well within the 3 year jet warranty. Sometimes these thing happen; no big deal, I'll just contact customer service right? First off, no one ever answers the phone, its always a call-back. Second when I did get to talk to a person, even though I had the model, serial#, purchase date and location I still needed to send a picture to them of the jet for them to identify. Next the service agent gave me the wrong email address to send to. Second attempt, after another call-back I got the correct address. I am attaching the exact exchange for you to see:
**My first email**
Barefoot,
I need assistance replacing my hot tub jet. The one shown in the pictures, the center came out of the jet and was floating in the tub. The ball bearing of the center spinner also were found in the bottom of the tub.
Outer diameter of jet assembly is approx. 5 inches. The spa is a PB8 with serial# ######.
My name is [redacted] ######################, [redacted]. I talked to customer service today and was told to take pictures and submit to this web address for replacement. If there are any further questions, please advise.
Thanks in advance for your assistance.
Please confirm receipt and delivery..... Thanks again.
BR,
[redacted] ###
If you need to contact me in a more timely manner please call my cell#:
252.##.####
**Barefoot Response**
[redacted],
Attached is the credit card authorization form to place your order for replacement jets. If you could fill out form completely and send it back either by fax or email.
The cost of the 5" replacement jet is $14.99 (each), plus $5.99 shipping.
However, the replacement jets that we sell are single whole directional jets and do not spin.
Once I receive authorization form I will then process your order. Once order is shipped you will receive an email with the fed ex tracking number.
Kind Regards,
Tina P[redacted]
Customer Service
**My response**
Barefoot,
I am attaching the credit authorization. However, I would like an explanation as to why I cannot get the same type spinner that came in the tub originally. This failed jet was OEM from Barefoot?
Also, this tub was purchased on 8/30/14....just over a year. What is Barefoot's warranty period? I would have thought at least 3 years? Please elaborate on your warranty?
[redacted] ###
**Barefoot response**
[redacted],
Enclosed is copy of the Warranty Terms & Conditions (also on the Barefoot Spas website). Jets: 5 year. Barefoot Spas, covers the jets for five years form the original date of purchase against Barefoot's manufacturing defects.
If you are experiencing the center of your jet coming apart it is due to something abrasive in your water that has caused the glue to come apart over time and that is not covered by warranty, as this is not caused by a flaw in manufacturing.
As far as the style, manufacturing no longer has the same type of jet that you currently have, we only have the directional one hole style jet at this time. However, if you choose to replace it with the same style of jet you currently have you are welcome to do a google search to find that style of jet for replacement.
I did receive the cc authorization, please let me know if you wish to purchase the replacement jet from Barefoot Spas so I know to proceed in processing your order.
Thank You
Customer Service
**My response**
Barefoot Spa,
I'm calling ** on this response. I have a tub full of your OEM jets and none have failed but this one. I would think if my water was the problem I would be seeing a multitude of failures. And for you to imply the water without even inspecting the jet closely for a manufacturing defect is somewhat ludicrous. If this is the best barefoot spas can do with service it is apparent I have made a huge mistake with my purchase. Please provide me the contact numbers for your supervisor and sales manager. I may end up having to purchase this $20 replacement but I will make sure to post enough negative remarks about your brand that it may cost you fine people at barefoot spas a lot more. I will wait until after I speak with your representatives before I decide on the order processing.
Thanks,
[redacted] ###
**Barefoot response**
[redacted],
If you would like to request an RMA you may use RMA #[redacted] you may mail in the jet and we can test it for manufacturers defects.
Thank You,
Customer Service
**My response**
I am still waiting for the service manager and sales manager phone numbers please....
>>THIS ENDS EMAIL COORESPONDE**E<<
To this date I have never heard back from them. I attempted calling once more but only got voice mail again. I have since purchased after market jets from online spa parts. Do yourself a favor and steer clear of BAREFOOT SPAS....

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted],...

and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response from barefoot is incorrect, a service person has not been to my house, as I refuse to pay the $115.00 trip charge. I have also found out from service ppl in tne area that they have had numerous problems with Barefoot products and lack of service.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear Sir or Madame:This email is in regard to my original complaint regarding barefoot spas. A technician came this morning to install the new spa pack which finally arrived last week.  He has just left again, after informing me that the company had sent the wrong pack. A new one has been apparently ordered (again) I would like to respond to Ms t[redacted] reply.  She states that the spa pack was dammaged by me. I would like to re-iterate that I was present until 15 minutes before the technician arrived(his first visit, not today). The spa was running when I left. There had never been a problem with it running prior to his first visit. The original problem was simply that the lights did not work.The technician called me 8/14 wanting to do the work on 8/15. I was off work, but had an appointment at the same time he wanted to be here. I left, as I said above, about 15 minutes before he arrived. He called me shortly after arriving stating the spa was not working. I must reiterate that the only problem I had prior to his arrival was that the lights did not work. I would also like to point out that this was 8/15/2016. Today's date is 10/10/2016. Certainly not the two to four weeks I was quoted. I have left two messages on Ms. T[redacted] voice mail, and have yet to recieve a response from her. In my review of comments regarding this company, this seems to be normal operating procedure. I would appreciate anything you can do to help me resolve this issue.Thank you[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com spoke with the business. A service tech did go out to the customer's home. It was found that there was a bad breaker. The tub is working correctly at this time.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all, you never attempted to call me. The number I provided is my cell phone # and no one else ever has that phone so no one would have picked up the phone and hung up. I can provide my cell phone records to document that if necessary. This crack, although you may classify it as a cosmetic crack, was the result of a manufacturing defect in that the screw was screwed in too tightly and the cabinet split. There is now a defect in the cabinet. Is that not a structural defect of the cabinet? You do not cover manufacturing defects one year after purchase of a $12,000 swim spa?   
Regards,
[redacted]