Barclays Bank Delaware

Review: We have a Barclaycard, in which we are the best payment makers ever. We haven't used the card except to pay it off in the past 8 months. We were away on vacation, not even in the state, and when we came home we found 4 fraudulent charges on the card. This was in July, 2015. I immediately called the company and told them. Our cards are not lost or stolen. Whoever made these charges did not use our cards. We were informed that one charge was for $1.00 and one was for $2.00. The other 2 charges were for over $200.00 each. Obviously, we would never use a card for $1.00. I've been making $1000.00 payments in order to pay off this card, they should have called me immediately when they saw a $1.00 charge, that is ridiculous. Theses charges were made at a Walmart and a Rite AId. That is what the company told us. We closed the account and forfeited any rewards because we were very upset that this company let the charges go through without our signatures. They said they would get the invoices from these companies and send it to their fraud department and take care of it. Well 2 months later and we are still getting bills for the 4 fraudulent charges. We tried calling, and get a run a round.Desired Settlement: Have these fraudulent charges removed immediately.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 September 21, 2015 [redacted] RE: Barclaycard MasterCard account ending in 7538 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Consumer

Response:

Review: Remove from mailing list. Solicitation received from [redacted]. I don't do business with solicitors in any way, shape, or form.Desired Settlement: Stop contacting me in any way, shape, or form. I don't do business with solicitors.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 5, 2014

Re: Marketing Solicitations from Barclays Bank Delaware

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: There was a inquiry made on my credit on 6/11/2013 that I did not authorize. Can this please be removed?Desired Settlement: remove unauthorized inquiry made on 6/11/2013

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 23, 2014

RE: Credit Card Inquiries

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I have a US Airways Dividend Miles account. My miles were expiring, but I received a letter stating that if I signed up for a Barclays Mastercard I could retain my previous miles PLUS be eligible for 30,000 bonus miles after my first purchase with this card. So I signed up for this credit card and received my first statement, but I only received the miles for my purchases made, and NOT the 30,000 bonus miles I should have been awarded after my first purchase. The materials, terms and conditions specifically stated that I would be eligible for these 30,000 bonus miles.Desired Settlement: I want the 30,000 bonus miles from Barclay Card applied to my US Airways account

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

May 13, 2014

RE: US Airways MasterCard account ending in 4394

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On November 29, 2014 I applied for the US Airways® Premier World MasterCard while flying back home from vacation. I was not really explained any of the benefits of the card, nor that is has an $89 annual fee. I was approved and I received the card on December 8, 2014. I called Barclay Bank (number on the back of the card) and told them I did not know the card had a fee. I was not explained the benefits of the card, nor was I told that I was being downgraded to a different card. The representative just said I will have all of the same benefits with the new card (Barclaycard Arrival MasterCard) as with US Airways® Premier World MasterCard. When my daughter came home on December 17, 2014 I told her what had happened and with her we called Barclaycard Arrival Mastercard customer service to change the card back to US Airways® Premier World MasterCard, because in reality I was mislead by the representative and the two cards do not have the same, nor similar, benefits. We spoke to one representative and he told us that the change that occurred was in fact a downgrade, and that he was not sure how to handle the request so he transferred us to another department. We were transferred to department to open a new account, and spoke to [redacted]. When I explained the issue for a second time, I was transferred to another representative in customer service, [redacted], who stated that there is nothing that she could do aside from filing a complaint form and someone might call me back- she filed a complaint with Barclay [redacted] remained on hold to see what the resolution would be. At which point [redacted] suggested that for me to apply for US Airways® Premier World MasterCard again and that most likely I will instantly know if I will be approved. Reluctantly I reapplied and [redacted] told me that I was not approved instantly and that explanation will be mailed to me within 30-days.Desired Settlement: I would like a re-installation of the original card that I applied for US Airways® Premier World MasterCard and an apology for the hassle this has caused me because the representatives do not fully explain matters to consumers.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 11, 2015 [redacted] RE: Barclaycard Arrival MasterCard account ending in 4791 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Review: I sent a payment of $1,on 5/via USPS priority mail expressI purchased to two money orders from the Postal Service (and 1000) The payment arrived as scheduled to the overnight address on Monday 5/One payment of $was applied the next dayHowever, the second money order for $1,has been placed on hold until 5/I have spoken to customer service twice with no solutionA manager was to call me today to discuss this matter but as of yet, I have not received a callI used USPS money orders not a personal checkThe payment options located on the back of the statement does state that if a personal check is used, then a hold would be placed for daysHowever, I did not use a check, it was a money orderI do not think that USPS money orders can be heldThey are FDIC insured and are guaranteedI am paying for our family's vacation with this cardThat is why I sent such a large paymentI have sent payoffs to other companies and have never experienced this type of procedure before.Desired Settlement: Lift the hold on the money order for $1,and apply it to my account by 5/
Business
Response:
P.OBox
Wilmington, DE 19899-
May 19,
Re: Barclaycard Rewards MasterCard Account ending in
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond
We have fully investigated your inquiryUnder separate cover, we sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail
If you do not receive the detailed response or have additional questions, please contact our office at [redacted]My office hours are normally 9:a.mto 6:p.mET Monday through Friday
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Review: On August 28, 2013 Barclays Bank pulled a hard copy of my credit report without my authorization. I contacted them both by telephone and FAX. They claim they did not pull my credit, I provided them with the Transunion report showing they did in fact pull a hard copy of my report.

I have tried several time to speak with them but they refuse to acknowledge my complaint and concern about the impact their inquiry and potential credit they have extended to someone committing fraud.Desired Settlement: I want them to retract the credit inquiry they made on August 28, 2013, close any account opened and remove all my personal data from their system and any affiliates system. I want my credit file and score restored and a letter confirming they are committing fraud using my personal information without my consent.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 23, 2013

RE: application for a Barclaycard Financing Visa

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) by the Revdex.com. We understand your concerns regarding the recent inquiry shown on your credit report and would like the opportunity to respond accordingly.

I appreciate your taking the time to speak with me on September 11, 2013. During our conversation, it was confirmed that we have processed a request to remove the inquiry from your credit report. As a reminder, it may take up to 30 days for the inquiry to be deleted. Your request for additional information to file a police report will be sent under separate cover.

If you have not done so already, you may want to consider contacting the three major consumer reporting agencies to request a fraud alert be placed on your credit report. A fraud alert is a notice added to your credit report that alerts creditors that you may be a victim of fraud, including identity theft and requires creditors using the report to take certain steps to verify your identity prior to establishing any new credit accounts in your name. The three major consumer reporting agencies work together so that when you request an alert through one of the agencies, your alert request is sent to the other two agencies automatically. You can obtain additional information on requesting a fraud alert by contacting one of the three consumer reporting agencies below:

Equifax: www.equifax.com 800-685-1111

Experian: www.experian.com 888-EXPERIAN (397-3742)

Trans Union: www.transunion.com 800-888-4213

If you have any questions or concerns regarding this matter, please contact me. I can be reached at the address listed at the heading of this letter or calling [redacted] My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I am enraged. This account has been set up for automatic payments for years. YOU failed to make this month's automatic payment as scheduled and now you have the audacity to tell me I missed a payment and to charge me late fees and interest for an otherwise flawless payment record! I am livid! I am so angry that. Am considering terminating my relationship with [redacted]. YOU WILL CORRECT THIS MISTAKE AND CREDIT ME ALL LATE FEES AND INTEREST. I ALSO EXPECT THAT NO ERRONEOUS REPORTS REGARDING MY CREDITWORTHINESS WILL BE MADE TO ANY CREDIT REPORTING AGENCY AS A RESULT OF YOUR INCOMPETENCE. I am going to enter a manual payment request online, but I demand that you rectify your mistake by 5pm tomorrow, August 26 or I will file complaints with appropriate regulatory agencies. I have already filed a complaint with [redacted] that Barclay's Group should be reconsidered as the provider of services for this Visa card. Your incompetence in this matter tarnishes the image of [redacted], who consistently provides the highest level of customer service. Barclay's, conversely, seems to care nothing about customer service and there is clearly a mismatch in this partnership. Thank you.Desired Settlement: Apology and refund of late fees and associated interest charges as well as a promise that Barclay's will not make this mistake again.

Business

Response:

September 4, 2013

[redacted]:

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) by the Revdex.com of Delaware. We understand your concerns regarding the automatic payment on your account and would like the opportunity to respond accordingly.

I would first like to thank you for taking my call on August 29, 2013 and appreciate your understanding of this situation. As we discussed, the late payment fee and interest charge which was assessed to your account was waived, and you will see these credits on your September 2013 billing statement. In addition, I have confirmed that no negative information was reported to the credit reporting agencies as a result of this error.

Due to an inadvertent system error, your automatic scheduled payment was not processed which resulted in your account being assessed the late payment fee and interest charge. On behalf of Barclaycard, we sincerely apologize for the inconvenience this has caused.

If you have any questions or concerns regarding this, please contact me. I can be reached at the address listed at the heading of this letter or calling [redacted] My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: For the last 5 months, I've receive a deposit of unknown origin. An interesting problem to have, so why complain. It's not my money, and I don't know where it came from. I get nothing but pacifying responses from the company, and receive no resolution. The problem is that this account was closed 10 months ago. The deposits started in March. I've sent many messages to get this corrected, and they did remove the balance once, yet the deposits still show up. Sent 2 emails to the suggested address to solve, and made 2 calls, received one call, and no follow up. I'm trying harder to fix than they are. I feel bad for the account owner that keeps sending in their payment to the wrong account, and I'm sure receiving hefty late fees.Desired Settlement: I want them to 1) resolve the unknown deposits permanently. 2) inform me as to why it's taking so long, and 3) to let me know where the deposits are coming from.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 29, 2015 [redacted] RE: Upromise MasterCard account ending 2121 [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,[redacted]

Review: I have applied for a credit card with the bank, and after being denied online I called the banks credit dept to have me reconsidered for my credit card application, credit agent advised me that he will look into what he can do for me. Before putting me on hold I asked him if this will result in an additional credit inquiry/hard inquiry and the agents answer was "No", but rather he will review all current files and reports. After a brief hold agent comes back on the phone line and advises me that after his review of the reports he will not be able to approve me for the application.

A few days later I received a letter from Barclaycard bank stating that they have pulled my Experian credit report resulting in another hard inquiry on my credit report.

To my disappointment after being told by the banks credit agent that he will not need to pull my credit report again, that they did actually go ahead and pull my report again. So I went ahead and called the bank again, the agent seemed very nice and helpful and after a brief hold he came back on the phone line and apologized for pulling the report and he told me that he will need to ask me some questions so he can fill a special form that he will submit to Experian to have the inquiry removed from my report, and he told me it should reflect on my report within 30 days.

A few weeks later I called Barclays to follow up and the agent advised me that they have just gotten a response from [redacted] that the inquiry will be removed.

Another few day’s passes and I get a letter in the mail from Barclays that after a review on the story they have decided not to have the inquiry removed, case closed.

So to my great disappointment I called the back again. This time I was transferred to the manager of the credit dept right away, and after I tell her the whole story (as written above) she told me that a investigation has been made and they have decided in the end not to remove the inquiry. Trying to get an explanation of what’s going on, the manager would not give me any details, rather was very rude to me and repeat herself that there is nothing she can do for me and the case is closed.

She told me that I can mail the president of the bank if I want, and that came as a insult to me.

So I understand that I have authorized the bank to pull my credit report when I applied online in the first place for the credit card, but not the second time when I was told out right that there will not be an additional credit pull.

They told me that they will have it removed.

They verified with me that the case has been accepted by [redacted] and it would be removed any day.

And then this rude manager comes on the phone and would not listen to me rather push me away while not willing to give me a explanation.

What I want is the Barclaycard bank to remove the hard inquiry that has resulted on my credit report on a credit pull that I have not authorized.

Thank youDesired Settlement: What I want is the Barclaycard bank to remove the hard inquiry that has resulted on my credit report on a credit pull that I have not authorized.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 30, 2013

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) by the Revdex.com. We understand your concerns regarding the inquiry shown on your [redacted] credit file and would like the opportunity to respond accordingly.

I appreciate the time you took to speak with me on August 21, 2013. After speaking with you, I researched the additional inquiry with our Credit Department. Although we have the right to review your credit file when we receive a request for credit, you were advised the June 4, 2013 inquiry would be removed from your [redacted] credit file. As a result, we have submitted a request to [redacted] to remove the inquiry. Please allow up to 30 days for the removal of this inquiry to be reflected.

If you have any questions or concerns regarding this, please contact me. I can be reached at the address listed at the heading of this letter or calling [redacted]. My office hours are 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: So my wife [redacted] opened up a Barclay card. On Nov. 18 I made a payment for $1000, Nov. 21 2014 made another payment for $1000, Nov. 23 made.another payment for $2000, all using the Bluebird by American express, a bill paying service. What I did not know is that when I set up the bluebird that I did not input all the account # in, I put in six digits instead of sixteen and did not figure out this till second week of Jan. 2015. So I notice that all my money was not being applied to my balance and called bluebird many times about what's going on with my account. That I keep on having error problems with my account when I try to pay for things and put in many disputes with them and finally figuring out that it was not bluebird but Barclay card. I also had to put in a complaint with bluebird to have them send me the copy's of payments that I sent to Barclay card that has been cashed by Barclay so that I can prove to Barclay card that they have my money not bluebird, so I faxed and sent copy's of the checks that bluebird sent me to Barclay and they said that they received the copy's of checks cashed by them but they only credit the account two of the payment of $1000, A total of $2000 and still waiting on the one payment of $2000 that is left, I received a letter that said they tracked down the payments and that they will be crediting me the rest soon but nothing has happened yet, I been calling them every two weeks for over eight months now and every time I call I have to explain everything over to a manager, and he takes a look a my account and this process takes about hour and a half to two hours each time. Please feel free to give me a call anytime at [redacted]Desired Settlement: Please adjust my account and I would like my refund of balance, since I have little over $1200 left on the account

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 15, 2015

[redacted] Re: Barclaycard Arrival MasterCard account ending in 8253

[redacted] I am in receipt of a correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. I understand your concerns regarding the payments made to your account through your banks bill pay service in December 2014. Please allow me the opportunity to recap the details of our conversation. Our records indicate that three payments totaling $4,000 were made to your account, using your online bill pay service in December 2014. My investigation determined that the payments did not include the full account number. As a result, one of the $1,000 payments applied to your Rewards account ending in 5292 on December 1, 2014. This payment was returned to you through a credit balance refund check on January 14, 2015. The payment of $2,000 correctly applied to your account on December 2, 2014. My investigation confirmed the third payment of $1,000 was placed into a suspense account to be researched. This payment was applied to your account on June 19, 2015. Furthermore, interest charges totaling $784.63 were credited to your account. These adjustments are available for you to view on your May and June 2015 billing statements. I regret any inconvenience that you may have experienced and apologize for the length of time that it has taken to resolve your concerns. Please contact me directly if you have additional questions or concerns. I can be reached at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m., Monday through Friday ET. Sincerely, [redacted]

Review: I had signed up for a Frontier Airlines Barclaycard in April. I have been having nothing but problems with the offer of which I applied under. I followed each and every instruction and even provided CLEAR details on my application. I have yet to receive my promised airline miles for opening the card, using it and paying the annual fee. Upon checking with Barclaycard on 6/8/2015 I was advised that the incorrect early returns number was used and that the early returns number was not taken off my application. They advised me that on 6/5/2015 the miles were post to an account. NOT MY ACCOUNT. NOT THE ACCOUNT I SPECIFIED ON MY APPLICATION! Of which I have photo copies of!! On 6/8/2015 a agent fixed this for me, updating the records with the proper earlyreturns number and told me that it would be corrected within the hour. On 6/9/2015 still no miles. On 6/11/2015 still no miles. I am told the miles were sent to Frontier Earlyreturns but that they cannot be located. I am VERY disappointed with the card and company. I have never experienced such rude people! And to make matters worse, my husband is waiting and going through the same ordeal. We are both being told the same thing and going through the same routes. This is a disgrace! I would have never signed up for a card if I was not going to receive what was promised and to have to go through this to get it is just TERRIBLE CUSTOMER SERVICE! And all this after enjoying my flight experience with Frontier. Terrible just terrible! I hope to have this resolved quickly!Desired Settlement: I would like to have the miles credited that I earned for my purchases and for opening the credit card as promised so that I can book my travel plans ASAP! and or a statement credit equal to the miles I was supposed to receive in the amount of $1000.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 19, 2015 [redacted] RE: Frontier World MasterCard ending in 0533

[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: I had a credit card through this bank which I filed in bankruptcy and I cannot get them to report on my credit report that it was discharged in bankruptcy.Instead they have resorted to trying to destroy my credit score even more by misreporting the tradeline.Desired Settlement: I am asking they report this account as discharged in bankruptcy per fcra and federal bankruptcy law.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 15, 2015 [redacted] RE: Juniper MasterCard account ending 6869 for Kenneth Combs [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday. Sincerely,

Review: The credit card company debited my payment out of my account twice. Which came to a little over $400.00, it also overdrew my account by $55.00 and I was charged a $30.00 overdraft fee. When I called Barclays and told them the manager said she would expedite the process, but it would be 7-10 days. I explained because of a car wreck I couldn't cover it, I'm only working a few hours a week. 12 days later the money hasn't been returned to my account. I called Barclay's back and now they tell me they have up to 30 days to resolve the issue, I again explained my plight but they refuse to do anything about it. I feel like my money is being held hostage! I hope you can help me resolve this issue. Thank-you.Desired Settlement: As soon as possible

Business

Response:

P.O. Box 8885

Review: I have been a loyal, on-time payer of Juniper for several years. All of a sudden this year, twice in the last 4 months, I have been "late" according to them. I managed to get the first late fee removed. I mailed my payment well before the due date. From where I live, it takes about 2 to 3 days to reach Philadelphia. When it had not appeared in my bank transactions (which I check every day), I became concerned and called. The representative was rude to me and unconcerned about the whereabouts of my payment. Funny, though, other payments I sent off the very same day as that one (and one even further away)cleared my account in 3 business days. Funny, yet again, was that my payment suddenly appeared and was credited to my account a couple of days after I had spoken with the representative. (I called late on a Friday.)It appears to me that one of the following occurs: the payment is not recorded immediately so that they can claim it is "late"; it is misdirected and doesn't reach the proper desk on time; the postmark is not checked to see if in fact the post office sent it to some odd place before reaching them; or the trips to retrieve the mail for the day are delayed.I am on a limited income. A $37.00 "late fee" is ridiculous! I feel that I am being discriminated against. The fact that the CSR was rude to me and the "sudden" appearance of my payment make it dubious indeed.I plan to close this account as soon as I have the funds, but I will subtract the $37.00 from my total if they don't remove it. I will also go to online paying and we'll see if I get charged a late fee then. I have taken positive measures in the last several years to bolster my credit rating and companies like this come along and create problems for us decent folk. I don't know where the CSR I spoke with is located, but I receive my statement from Wilmington, DE (zip 19899 with a 8802 locator) and I send my payment to Philadelphia (zip 19101 with a 3337 locator).Thank you.Desired Settlement: Bill adjustment of the $37.00

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 30, 2015 [redacted] RE: Juniper MasterCard account ending in 3676 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and will not make a satisfactory acceptance until I hear from them, apparently via mail. When that occurs, I will let you know my response.

Review: I recently received a copy of my from the three major credit bureau [redacted]) credit report. The credit report showed on 09/01/2014 and 08/27/2014 a credit inquiry by BARCLAYS BANK DELAWARE that I do not recall authorizing. A credit inquiry by your company that I do not recall authorizing. I understand that you shouldn't be allowed to put an inquiry on my file unless I have authorized itDesired Settlement: Please have this inquiry removed from my credit file ASAP because it is making it very difficult for me to acquire credit and it reduce my credit score by multiple points. I did not authorized or grant permission for the inquiry with your company

. Please removed ASAP

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 24, 2014

RE: Inquiry from Barclays Bank Delaware

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: I have contacted the customer service team for Barclay Credit Card several times and I'm just getting the run around. My credit account has been paid in full and my but my credit report does not reflect the $0 balance yet. No one is trying to help me solve this issue.Desired Settlement: I want my credit report updated to show the correct balance which is $0.00.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 30, 2015 [redacted] RE: Barclaycard Visa with Apple Rewards account ending 7108 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Account [redacted]When I flied US Airways early last year, a flight attendant handed me US Airways Premier World MasterCard flyer . In my mind, the flyer hand pretty good offer for me, for $89 I would have a great MasterCard that offers price protection, I would be able to accumulate 40K miles, and I would also have annual companion ticket good for up to 2 companion tickets at $99 each. None of each actually happened to be true. The MasterCard doesnt offer price protection, I never received companion ticket, and all my mileage was taken away without a warning.Sometime around May, 2013 I purchased 2 theater tickets through WorkingAdvantage.com website. The tickets were supposed to be orchestra or lower mezzanine tickets. When I received the tickets, I noticed right away that the tickets were for upper mezzanine and the face value of the ticket was twice less the amount I paid. When I called WorkingAdantage to complain they told me since their website said the tickets were not refundable, they would not accept the return. Soon after, I mailed the tickets back to WorkingAdvantage and I called Barclays MasterCard and asked them to open a dispute with the company on my behalf. On June 18, 2013, Barclays rep called me back and said there was nothing the MasterCard can do, and it was completely my fault that I overpaid for these tickets. At that point I realized that the company doesnt offer any price protection and I asked the rep to close my account. The Barclays rep transferred me to another person, and without any questions my account was closed within the next 5 minutes. Nobody told me that if I close my account I would lose both $89 and accumulated 30K+ mileage.Today, I was trying to book a fligh with US Airways again and I went to check my mileage. To my big surprise all my 30K+ miles, accumulated during 4 months with US Airways Premier World MasterCard, were gone, but my $89 were never returned to me. I called Barclays bank again. First person, who I spoke with [redacted], was completely incompetent. She tried to convince me that my mileage was removed because I had a contract with Barclays that said that I need to spend $750 per month in order to maintain a balance, which is not true at all. Her supervisor Simon tried to find a recording of me closing my MasterCard account when a disclosure, explaining all details, was supposed to be read to me. Since he couldnt find the recording he advised me to fax a letter to Customer Care Correspondence, and explain them what happened.Desired Settlement: refund $89 and all accumulated through purchases miles

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 15, 2014

RE: US Airways MasterCard ending 7101

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow 7-10 days for that response to be received.

It is our goal to provide exceptional service and it is our hope we have met your expectations.

If you do not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: I have had a barclay card for two years and had no problems. I bought a laptop for my nephew's schooling. I bought the laptop last year online through Apple, when I checked out apple offerend finacing through Barclayd, I filled out the application and was approved. I have been making payments, and almost had the computer paid off. However when I called in to make March's payment, and to get the balance, I noticed it was more than I remebered. When I inquired the representitive informed me that I had been charged for intrest from the past year, when I asked why she told me that was part of my contract??? I was unaware of this, I knew of on "introductory APR" but I had no knowledge of paying back interest at any time, had I know this I would have not finaced through this option, or I would have payed it off sooner. I have no problem continuing to make payments, but do not feel it is fair to pay a 200.00$ charge I knew nothing about.Desired Settlement: I would like the 200$ fee or back intrest removed from my balance, and I would like my balance dropped back to the balance it was in January 2015.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 14, 2015 [redacted] RE: Barclaycard Financing Visa account ending 6092 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]r by calling me directly at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,

Consumer

Response:

Review: I USED MY CREDIT CARD FROM BARCLAY CARD #7022 ENDING.THEY WAS OVERCHARGED FROM VERIZON,I TRY TO PUT DISPUTE,I TRIED 1 HOUR ON THE PHONE 5 DIFFERENT PERSON,AND THEN I SEND LETTER ABOUT DISPUTE,SO FAR I DID NOT HEAR ANYTHING FROM THEM,I CAN NOT PUT DISPUTE,I CAN NOT CANCEL THE CARD EITHER.WHAT KIND OF CORRUPTED CREDIT CARD,WHAT KIND OF CORRUPTED SERVICE.I DO NOT ACCEPT THE CHARGE FROM VERIZON,IT MUST BE ONLY $51.82,IT IS NOT $103.64.

THIS IS WORST CREDIT CARD COMPANY IN USA. AND WORST CUSTOMER SERVICE,I CAN NOT EVEN PUT SINGLE DISPUTE.Desired Settlement: $51.82 REFUND/CREDIT/DISPUTE

Business

Response: