Barbeques Galore

I am rejecting this response because:
Due to the response being factually inaccurate the warranty for the product on exterior and finishes for two years I had reported this to a store manager before the two years of it being delivered expired In addition, I have replaced internal components several times, have had items not working since day one, in addition, to parts being back-ordered for months, with minimal communication, and again, that communication not being accurate With the parts that were back-ordered being absolutely critical to the unit functioning at a basic level as a grill to cook food on This means, that the next time these specific parts fail, which on average is currently 1~yrs, I will be without a functioning grill again , for another 1~months This is not acceptable In addition, according to Uniform Commercial Code, Section 2-314, we purchased this grill at a great cost compared to a mid-tiered Weber, based solely at the behest of BBQ's Galore sales staff and managerial staff, as the materials on this grill were to last considerably longer than a Weber due to our proximity to the ocean This was at a cost of nearly triple of the Weber we were looking at, and it was inside their own store I also have yrs to to enforce this implied warranty, and of which, I asked for warranty before my two years was up I have had the run around on this product now for the better part of a year, and with the exterior finish and first round of parts at around years I have tried to be reasonable with BBQ Galore, but their opinion was to fabricate the truth and try to buy time I am done with this grill, which I can only use occasionaly and now am always fearful of hosting anything at my house that requires use of my grill For spending nearly 2,on this, I have been horribly disappointed and the customer service and response from BBQ Galore has been absolutely terrible Sincerely, *** * ***

Dear Revdex.com, We have reviewed the account and customer complaint. Although the warranty for this unit has expired, we have offered to go above and beyond the warranty and offer the customer a service call to repair his unit along with replacement parts. All the replacement items were not covered...

by the expired warranty have been offered at free of charge to Mr.[redacted]. The only fee that [redacted] was asked to pay was the "service call fee". The service fee is for a professional to make a house call and replace the free parts he would receive. In addition, [redacted] is not the original purchaser. Our offer of replacing the parts for free stands. [redacted] can replace them himself or have our service technician do it for him if he pays the service fee. Thank you,