Bank of America Home Loans

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The check for $was the initial incomplete check received which was the reason for this complaintThe final check amount agreed upon was $and I received and cashed only $Once again the amount of $is still outstanding [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We recently received a letter from the Revdex.com regarding complaint ID #***. After reviewing the complainant’s statement of the problem, we have determined that the problem was caused in no part by the actions of the complainant and as such, we will be issuing a check to the
complainant for the disputed amount. We have attempted to contact the complainant to inform her of the resolution but have not been able to reach her. The check will be mailed to the last known address that we have on file for the individual. Please let me know if you have any questions. Thank you. Kind regards, Scott ***Staff Accountant

After reviewing the complainant’s statement of the problem, we have determined the cause to be an internal processing error which resulted in an underpayment to the individual. When we were made aware of the problem on May 8, 2017, a check was immediately issued in the amount of $1,and
mailed as compensation for their participation in our clinical research trial. The check cleared our account on May 16, so we are considering this issue resolved. If you should have any questions, please let me know. Thank you. Kind regards, *** ***
Staff Accountant

As a follow up to the customer’s response relating to complaint ID #[redacted], we have determined the customer was underpaid by one day of participation in our clinical research trial.  Per the Informed Consent Form signed by the individual prior to participation, those that complete the entire clinical trial from Day 0 to Day 11 would receive compensation of $3,000.  For those individuals that do not fully complete the clinical trial, they would be eligible to receive $250 per completed day and $100 for partial days.  As such, the customer participated in the trial from Day 0 to Day 9 ($250 x 10 days) and a partial day on Day 10 ($100 x 1) which amounts to total compensation of $2,600.  The customer was deducted $100 for an ECG testing interference so in total should have received $2,500 for their participation.  As of the date of our last response we had compensated the individual $2,250 so the remaining $250 owed was remitted via check on June 6, 2017.  Upon the clearing of that payment from our account, we will consider this matter closed. Thank you. Kind regards, [redacted]
Staff Accountant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The check for $1250 was the initial incomplete check received which was the reason for this complaint. The final check amount agreed upon was $2000 and I received and cashed only $1250. Once again the amount of $750 is still outstanding.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]