BANCO SANTANDER SERFIN

[redacted] took the call and scheduled it when [redacted] had a day off and then rescheduled a bad time.   [redacted] is new to the job and is currently on maternity leave which had something to do with this situation also.I take full responsibility for the mix up with the scheduling of...

her gutter inspection.    Typicall we do a real good job fielding calls and getting them to our estimators.  I feel bad [redacted] had to miss work to make the appointment and would like to offer to pay for her time.[redacted] said he apologized to her when he talked to her.  He said she was very upset and wasn't calming down.  She then asked what are you gonna do now and [redacted] decided it wasn't a good idea for us to work together.   [redacted] said she got even angrier and that's when he ended the conversation.