Balloons Unlimited

October 18,2015To Whom It May Concern:The [redacted] brothers chartered a hot-air balloon, to give their 90-year-old grandmother [redacted] a hot-air balloon flight to fulfill her bucket list.The brothers had been calling me for weeks asking questionsThey finally called on a Saturday 9/to provide a credit card to secure a dateOn Sunday 9/20, [redacted] calls me at 8:PM and wants me to tell him what the flight will be likeI had already answered that before, and didn't feel like repeating it, since I was already in bed They were originally scheduled for Monday 9/21/They called me on Monday at 10:AM saying it was overcast and they would like to go the following dayThe weather on Monday evening, was clear and perfect, I had to reschedule other passengers I had on for Tuesday, to accommodate their changeI informed them that they had to sign the liability waivers we have posted on my web site and bring them with them.I gave them the exact time and location they were supposed to meet us atminutes after the time they were suppose to show up, I get a call saying they were running minuets late, because they were having problems with grandma's walker.I gave them the launch site address and told them to meet us there insteadThe launch site is an apartment complex, I told them to be sure and use a restroom prior to arrival as there are no public restrooms at the siteWhen I arrive I see that they have Grandma in the apartment complex using someone's bathroomI asked them for the waivers, they said they didn't have them and wanted to see if there was another option.We proceeded to inflate the balloon and told them the aircraft was ready for departure they said, Grandma had problems, and pointed to his chest and wouldn't be able to go.I had to use my large balloon to accommodate Grandma's walkerNow I don't have enough passengers to be legal, in accordance with the FAA approved flight manual for this aircraftI invited a lady from the apartments to join us, now the balloon had enough passengers to be legal&I pulled out the credit card receipt they used to pay for the flight, and asked them to sign it, which he did, under the watch of five other peopleMe had to sign it twice, since the pen wasn't working very well.The [redacted] brothers charted an aircraft for themselves and their 90-year-old grandmother who they know is sickThey failed to bring the waivers, show up on time and trespass in a building I told them not to enter.We ask for a credit card to hold the reservation, my web site is very clear, customers must give at least hour notice to cancel.I made a huge effort to accommodate their change in scheduleIt's unfortunate they weren't able to get on boardI did everything I could, including putting the launch on hold, in hopes that Grandma would feel better and get on board.The next day, I get a call from [redacted] wanting to re-scheduleI informed them they would have to pay again, but I would give them a little credit for the money they had already spentThey didn't think that was fairI told them what if you came out again and the same thing happened, you would walk away, thinking you don't owe me anything.I will not offer any kind of refund, They understood they chartered an aircraft and were liable for cost of it, they provided a credit card which they signed to ensure I would hold the passenger slots for them.Attached is a copy of my cancellation policy, and a copy of the credit card recipe they signedI've also attached a copy of the negative review they've posted on ***If they though it was too dangerous, how come they wanted to rescheduleAfter threating remarks, I informed them I wouldn't be being doing business with them.Balloons Unlimited has no negative reviews or a history of charge backs for over the years and over flightsWe are taking legal actions necessary to clear our perfect reputation.Please visit; [redacted] Chris [redacted] posted a negative review on Yelp, he also posted a negative review for another balloon companyHe seems to enjoy trashing companies.Sincerely,Robert TCEO

October 18,2015To Whom It May Concern:The [redacted] brothers chartered a hot-air balloon, to give their 90-year-old grandmother [redacted] a hot-air balloon flight to fulfill her bucket list.The brothers had been calling me for weeks asking questions. They finally called on a Saturday 9/19 to...

provide a credit card to secure a date. On Sunday 9/20, [redacted] calls me at 8:30 PM and wants me to tell him what the flight will be like. I had already answered that before, and didn't feel like repeating it, since I was already in bed They were originally scheduled for Monday 9/21/15. They called me on Monday at 10:15 AM saying it was overcast and they would like to go the following day. The weather on Monday evening, was clear and perfect, I had to reschedule other passengers I had on for Tuesday, to accommodate their change. I informed them that they had to sign the liability waivers we have posted on my web site and bring them with them.I gave them the exact time and location they were supposed to meet us at.10 minutes after the time they were suppose to show up, I get a call saying they were running 25 minuets late, because they were having problems with grandma's walker.I gave them the launch site address and told them to meet us there instead. The launch site is an apartment complex, I told them to be sure and use a restroom prior to arrival as there are no public restrooms at the site. When I arrive I see that they have Grandma in the apartment complex using someone's bathroom. I asked them for the waivers, they said they didn't have them and wanted to see if there was another option.We proceeded to inflate the balloon and told them the aircraft was ready for departure they said, Grandma had problems, and pointed to his chest and wouldn't be able to go.I had to use my large balloon to accommodate Grandma's walker. Now I don't have enough passengers to be legal, in accordance with the FAA approved flight manual for this aircraft. I invited a lady from the apartments to join us, now the balloon had enough passengers to be legal. &I pulled out the credit card receipt they used to pay for the flight, and asked them to sign it, which he did, under the watch of five other people. Me had to sign it twice, since the pen wasn't working very well.The [redacted] brothers charted an aircraft for themselves and their 90-year-old grandmother who they know is sick. They failed to bring the waivers, show up on time and trespass in a building I told them not to enter.We ask for a credit card to hold the reservation, my web site is very clear, customers must give at least 72 hour notice to cancel.I made a huge effort to accommodate their change in schedule. It's unfortunate they weren't able to get on board. I did everything I could, including putting the launch on hold, in hopes that Grandma would feel better and get on board.The next day, I get a call from [redacted] wanting to re-schedule. I informed them they would have to pay again, but I would give them a little credit for the money they had already spent. They didn't think that was fair. I told them what if you came out again and the same thing happened, you would walk away, thinking you don't owe me anything.I will not offer any kind of refund, They understood they chartered an aircraft and were liable for cost of it, they provided a credit card which they signed to ensure I would hold the 3 passenger slots for them.Attached is a copy of my cancellation policy, and a copy of the credit card recipe they signed. I've also attached a copy of the negative review they've posted on [redacted]. If they though it was too dangerous, how come they wanted to reschedule. After threating remarks, I informed them I wouldn't be being doing business with them.Balloons Unlimited has no negative reviews or a history of charge backs for over the 41 years and over 6000 flights. We are taking legal actions necessary to clear our perfect reputation.Please visit; [redacted]Chris [redacted] posted a negative review on Yelp, he also posted a negative review for another balloon company. He seems to enjoy trashing companies.Sincerely,Robert T. CEO

October 18,2015To Whom It May Concern:
The [redacted] brothers chartered a hot-air balloon, to give their 90-year-old grandmother [redacted] a hot-air balloon flight to fulfill her bucket list.
The brothers had been calling me for weeks asking questions. They finally called...

on a Saturday 9/19 to provide a credit card to secure a date. On Sunday 9/20, [redacted] calls me at 8:30 PM and wants me to tell him what the flight will be like. I had already answered that before, and didn't feel like repeating it, since I was already in bed They were originally scheduled for Monday 9/21/15. They called me on Monday at 10:15 AM saying it was overcast and they would like to go the following day. The weather on Monday evening, was clear and perfect, I had to reschedule other passengers I had on for Tuesday, to accommodate their change. I informed them that they had to sign the liability waivers we have posted on my web site and bring them with them.I gave them the exact time and location they were supposed to meet us at.10 minutes after the time they were suppose to show up, I get a call saying they were running 25 minuets late, because they were having problems with grandma's walker.
I gave them the launch site address and told them to meet us there instead. The launch site is an apartment complex, I told them to be sure and use a restroom prior to arrival as there are no public restrooms at the site. When I arrive I see that they have Grandma in the apartment complex using someone's bathroom. I asked them for the waivers, they said they didn't have them and wanted to see if there was another option.
We proceeded to inflate the balloon and told them the aircraft was ready for departure they said, Grandma had problems, and pointed to his chest and wouldn't be able to go.
I had to use my large balloon to accommodate Grandma's walker. Now I don't have enough passengers to be legal, in accordance with the FAA approved flight manual for this aircraft. I invited a lady from the apartments to join us, now the balloon had enough passengers to be legal. &I pulled out the credit card receipt they used to pay for the flight, and asked them to sign it, which he did, under the watch of five other people. Me had to sign it twice, since the pen wasn't working very well.
The [redacted] brothers charted an aircraft for themselves and their 90-year-old grandmother who they know is sick. They failed to bring the waivers, show up on time and trespass in a building I told them not to enter.
We ask for a credit card to hold the reservation, my web site is very clear, customers must give at least 72 hour notice to cancel.
I made a huge effort to accommodate their change in schedule. It's unfortunate they weren't able to get on board. I did everything I could, including putting the launch on hold, in hopes that Grandma would feel better and get on board.
The next day, I get a call from [redacted] wanting to re-schedule. I informed them they would have to pay again, but I would give them a little credit for the money they had already spent. They didn't think that was fair. I told them what if you came out again and the same thing happened, you would walk away, thinking you don't owe me anything.
I will not offer any kind of refund, They understood they chartered an aircraft and were liable for cost of it, they provided a credit card which they signed to ensure I would hold the 3 passenger slots for them.
Attached is a copy of my cancellation policy, and a copy of the credit card recipe they signed. I've also attached a copy of the negative review they've posted on [redacted]. If they though it was too dangerous, how come they wanted to reschedule. After threating remarks, I informed them I wouldn't be being doing business with them.
Balloons Unlimited has no negative reviews or a history of charge backs for over the 41 years and over 6000 flights. We are taking legal actions necessary to clear our perfect reputation.
Please visit; [redacted]
Chris [redacted] posted a negative review on Yelp, he also posted a negative review for another balloon company. He seems to enjoy trashing companies.
Sincerely,
Robert T. CEO