Ballard Natural Gas Service

Multiple attempts were made to rectify Mr [redacted] ’s claims of the fireplace not effectively heating his homeEach time we arrived, we found the fireplace operating as designedWe even had a factory representative fly in from out of state to evaluate the fireplaceMr [redacted] is using a fireplace to try to heat two spaces but consistently turns the unit off rather than utilizing the thermostat feature which would keep the room at a constant temperatureHe lives in an old home with minimal insulation and single pane windowsOn 12/11/we even re-vented the fireplace by dropping a new liner in his chimneyInstallers verified that the unit was again heating as it shouldOn 12/21/Mr [redacted] filed a complaint with the Revdex.com but never alerted us that he was experienced any issuesAt this point Ballard Natural Gas Service has elected to refund Mr [redacted] $4,for the installation of the fireplaceMr [redacted] is welcome to keep the fireplace and call another company for serviceAll warranty issued to the fireplace will be voided Christina H [redacted] General ManagerBallard Natural Gas Service, Inc