Bailey Wholesale

I have spoken to the subscriber, apologized and resolved the issue.KMK

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because:I have NOT received any Refund from the Winston Salem Journal newspaper.Today I am showing that the Winston Salem Journal is yet trying to take more moneyfrom my bank accountI have yet to receive the other money they took when I filed my initial complaint of $I need this resolved immediatelycc: PayPal State Employee Credit Union Regards, Lynne Melby

Hello,We apologize for the lack of service received by Mrs [redacted] .The seven-day service has been restored on the account and operations is aware of the delivery issues and working to resolve themWe are processing a 30-day courtesy credit to the account and confirmed credits for any missed papers.Regards,Consumer Marketing

Thank you for alerting us to this customer's complaint We will investigate and work with customer to resolveAlton ***PublisherWinston-Salem Journal

Company Response: The delivery person has been replaced in that area The customer has been contacted and reports that service is much improved and she is delighted with the improvement Tommie [redacted] , Regional Circulation Director, has provided the customer her cell phone number should any further service issues arise Sincerely, Tommie A [redacted] Tommie Anne [redacted] Regional Circulation Director Winston-Salem Journal Greensboro News & Record (o) [redacted] | (c) [redacted] ­--------------------------------------------------------- EMarket Street Greensboro, North Carolina NMarshall Street Winston-Salem, North Carolina

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello,We apologize for the delivery issues experienced by Ms [redacted] .We have alerted our operations team to confirm delivery and assigned a manager to 'spot check' for service IF issues continue, the manager will immediately resolve with the carrier.We are confirming that credits are on the account for missed delivery of newspapers as reported by Ms [redacted] .Again, we apologize for the issues and appreciate your patience as we work through this matter.Regards,Consumer Marketing/Subscriber Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They did not agree to discontinue the business practice of adding products and charges to my account that I do not order They claim that because I may not have, for whatever reason, opted out for a product that I have de facto ordered it The failure to opt out is not a product order You can fail to opt out for many reasons, including error by the company I had to hold for minutes to get a customer service person in order to opt out of Spark Magazine, a product I did not order Regards, [redacted]

This customer did receive this offer in error and is technically not eligible for the offer since is currently a subscriber However, we will honor the offer Please mail your payment to my attention: Tommie A [redacted] Regional Circulation DirectorWin-Back OfferThe Winston-Salem JournalP.OBox 3159Winston-Salem, NC

The manager of this region, MrDonnie [redacted] , has been in contact with the Hutchens’ and has reported that he is working to correct the service issue The consumer reported today, February 12, that service on was much improved with the paper arriving before 7am They have received a paper every day since speaking with Mr [redacted] Ms [redacted] has credited their account for days of service for the missed papers Ms [redacted] has also provided the subscriber with her cell phone number should any further service issues arise Sincerely, Tommie A [redacted] Tommie Anne [redacted] Regional Circulation Director Winston-Salem Journal Greensboro News & Record (o) [redacted] | (c) [redacted]