Backyard Monkey Reviews (%countItem)
Backyard Monkey Rating
Address: PO Box 1143, Kurtistown, Hawaii, United States, 96760-1143
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+1 (808) 339-7646 |
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Yard service ruined newly painted home with weed waking technique.No follow up to resolve.
We were notified of the issue on Monday 3/23/20. We sent a crew out to take of the problem areas on Thursday, 3/26/20. Service was not able to be completed at that time due to the extent of the area to be cleaned. On Saturday, 3/27/20 the clean up service was completed. The areas of concern were powerwashed and hand scrubbed to restore it's original condition. Due to the severe rain within the week, a few employee's felt ill and called in sick on Friday, 3/26/20 which is why we were not able to return to until Saturday, 3/27/20.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Business went above and beyond to resolve this matter to our satisfaction.
Sincerely
Backyard Monkey came to my rescue on 2/10/19 when heavy early morning winds felled my super large pine tree onto my house. Justin came out to my house within 60 minutes of calling to assess, take pictures, reassure me. I was surprised to learn he was a Certified Arborist, and he provided education @ trees in general, and my pine tree specifically( tree was 32 years old and my family is sad to have it gone) and also info on other trees in my yard. He made suggestions about alternate trees, pros and cons when I asked. He had price quote for job emailed to me and my insurance within another hour. Company followed up with phone call and answered all questions. He was able to mobilize his team and equipment to get the tree removed from house, and chipped same day, which was such a relief. Great team professionalism and knowledge; worked well together with safety equipment and coned off area after explanation of how job would be done. I was so worried @my home, damage, and safety, and am so appreciative of Justins' calming presence and generous time to answer all my questions and concerns. Company even chopped some of the wood for camping firewood when asked, (with instructions not to use to cook food). Mahalo!! Can't thank you enough for promptness and well done job!