Backflows Northwest

0 reviews
11/21/2017
To be honest, I am more upset than angry. I had such good experience with them in the past I actually sign up service with them on an automatically rolling base. Then I got yelled at and hanged up on. I almost feel like I am dealing with a totally different company. Here is the email I sent to the owner on Nov. 7th.
Dear Chris,
I have been with your company for years. I still remembered the time that you come to my house with your daughter to do the work.
However, today I decided to leave your service. Your receptionist actually hanged up on me. Here is what have happened assuming that you would receive this email. If she is the one watching this mailbox now, I will post the message on-line. I want to make sure you read this message.
She called to make appointments with me. I asked if I needed to be here. She said no. I did not quite remember which service I need to be here which one I don't need to. We use you guys for all of our irrigation service. So I followed her instruction. It turned out it was not true. So we tried to reschedule it. She asked if Tuesday 2-4 was okay. I said probably not. I have class until 1:00, then I needed to pick up my kids. I might have 1 hour and half in between if I run back immediately after my class. She said there would be fine and she would make sure the guy gets to my place at 2:00, and it would take about 30 minutes. I rush back today and no one shows up. So I called her again. She told me that the guy forgot to turn off his car light last night so he was running late. I told her that we have to reschedule it again. She gave me a time that more than a week later. It's already snow on the ground. I ask since it's a mistake on her side, can she squeeze me earlier somehow? She yelled back that It was not her fault and hanged up on me. If it's not her fault, this should be done more than a week ago.
I am glad to see your business is growing, I am sad to learn by experience that the service has gone downhill.
Good luck

Terribly RUDE and irresponsible company. try to avoid. wish there were 0 stars option.
so back in April, it was time to annual back flow test, we scheduled one with them, asked them what they need from us. they told us they will take care of everything, we don't even have to be at home for the test. that's great right?
then in may, we got a notice from the city saying we did not finish our back flow test, so I contacted them again, didn't answer the phone. then I contact the city, and was told I had two irrigation and fire sprinkler back flow tests, and the fire sprinklers were not tested.
I was confused and called the company again, without giving out any of my info, I asked if they'd take care of everything, the operator said yes, they will take care of everything for $45. then I specifically asked, if they would take care of the irrigation and the fire sprinkler test as well, she assured me again, they will take care of everything for $45. it was Thursday and the deadline from the city was 4pm next Tuesday, so I told her the situation and ask for a test before that, she said she couldn't. well, then I told her to get a supervisor and finally we had an appointment down on Tuesday 10AM. at this point, I was OK because everyone makes mistake right?
then it comes to 10AM Tuesday, the technician came to knock my door, I opened the door and he said he's testing the back flow, I said ok and went back to grab my glasses, when I came back out (within 2 minutes), he's gone, without asking what I have and without entering my garage (where the fire sprinkler thing is). hey, I scheduled this test just to test fire sprinklers, and you left without even asking or looking at it? seriously? then I called the company third time, and thankfully the technician came back later in the day. ok I had to stay home for this long, but at least our water won't be shut off.
the above is irresponsible part and here comes the rude part.
I received a second invoice asking for another $45 for "annual testing of back flow assemble". I thought it must be a mistake because we have paid for the first invoice $45 before they even came back. so I called them, again. and they still asked me to pay for this $45, well, what about "$45 dollars we take care of everything"? guess what, operator defined 'everything' for me, she said, 'everything' means 'everything from trip fee, filing fee, paperwork fee, etc', and irrigation is not in 'everything' for fire sprinkler, and fire sprinkler is not 'everything' to irrigation, and we do this for 'everyone', so I guess we might have a different understanding on 'everyone' right? because I asked couple of my neighbors (same development, same builder, all built within last 12 month), they all finished the test for $45. at this point, the women on the phone was being rude already, won't even let me speak, won't let me finish my sentences. I didn't want to argue on the phone, so I just said, if we come down to business next year, I'll pay $90, but this year, I asked for a quote, you give me $45 without asking how many devices I have, just plain said $45 for everything, it's you mistake, I'll not pay $45. guess what, she said, "if you don't want to pay $45, fine, I'll write it off. but I'll note on your account, bad customer, we will never do business with you again", and she hangs up immediately.
yeah, I guess finally we can be on the same page, I will never do business with you too.