Baby Exchange

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have contacted the business via telephone the day after (January 22nd 2015) and still did not have this matter addressed the business has not directly addressed me in this matter as you can see I made the facts very clear from the beginning and repeatedly the business has tried to explain away this issueThey have finally specifically addressed the issue Regards, [redacted] ***

This is correspondence between the customer and myself on FBIt shows that clearly we wanted to work something outThe customer refused to contact us or even private message us (where we get the notifications through the messaging board but rather left it under her bad reviewWe purchase from
over customers per day and I really needed her to call the store asap when it was fresh in the buyers minds and the girls helping her out

Access Handles Catalog orders for inmates in Wisconsin Deptof Corrections A new catalog is made available annually The first week the catalog was made available I placed an order for a "New" athletic shoe in the catalog The item is "out of stock" and will not be available until the same date next year, I waited to purchase the item as soon as the NEW catalog was available because the items in the current catalog were out of stock A vendor should not be advertising items that are not available nor should they contract with manufacturers that cannot deliver a product within a reasonable amount of time

Charged credit card immediately for orders but takes or more weeks to process and ship ordersI’ll never do business with this company again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have contacted the business via telephone the day after (January 22nd 2015) and still did not have this matter addressed the business has not directly addressed me in this matter as you can see I made the facts very clear from the beginning and repeatedly the business has tried to explain away this issue. They have finally specifically addressed the issue. 
Regards,
[redacted]

I keep trying to log in to reply but it wont let me. I was allowed once and typed a paragraph but then was booted off....... I have corresponded through FB with the customer but she refused to call the store to talk directly to the girls that helped her. She says she didnt get any store credit but was issued a stamp card with 4 stamps which tells us she spent between $40-$50 of the $54 credit she was given. This would have been very easy to figure out if she called us in the beginning when it was fresh in every ones mind as we buy back from 40-60 customers per day. I have always stated we wanted to work it out with the customer. Here is our correspondence on FB

Review: I brought in my used baby clothing and accessories to sell to this store for the first time on January 21rst 2015. When I first brought in my items I told the buyer I wanted store credit for the items and I began to shop while the buyer sorted my items. I waited over an hour for the buyer to sort my items. When the buyer was done sorting I asked for an itemized list showing how much store credit I was given for each item she had chosen for the store to buy, she repeated the stores policy on offering two different prices and amounts if the person selling wanted cash or store credit. I repeated that I did not want cash I wanted store credit for the items. The buyer and another employee helped me gather the items the store was not buying to take to my truck. I continued to ask about how much store credit I would be given for the kept items and the employees continued to repeat various policies for selling to their store. I set down the items I had picked out to purchase and in a questioning manner asked the employee helping me to my truck if I was getting any store credit for the items the buyer chose to keep she said she didn't think so but said if I was unsure about something I should go back inside and ask. I returned to the store and asked a 3rd employee how much store credit I was to be given but again various store policies were repeated to me and I still was not told what I was to be paid for my items. The 3rd employee handed me a business card and walked away I asked the employee who had helped me to my truck if I was going to get any payment for my items and she shrugged her shoulders. I left the store and dispite spending an additional nearly 30 mins trying to obtain some thing to show the store credit I was given for my items and to be aloud to use it to purchase the items I had picked out I left without payment for any of my personal property the store kept. For the last week I have tried to get payment for my items but have received nothing.Desired Settlement: Since I have clearly seen my items are for sale in the store via their Facebook page I want to be paid for them and given and itemized list showing how much store credit I was given for each item as I should have been the day I brought them in or I want ALL of my items returned to me.

Business

Response:

This is correspondence between the customer and myself on FB. It shows that clearly we wanted to work something out. The customer refused to contact us or even private message us (where we get the notifications through the messaging board but rather left it under her bad review. We purchase from over 50 customers per day and I really needed her to call the store asap when it was fresh in the buyers minds and the girls helping her out.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have contacted the business via telephone the day after (January 22nd 2015) and still did not have this matter addressed the business has not directly addressed me in this matter as you can see I made the facts very clear from the beginning and repeatedly the business has tried to explain away this issue. They have finally specifically addressed the issue.

Regards,

Business

Response:

I keep trying to log in to reply but it wont let me. I was allowed once and typed a paragraph but then was booted off....... I have corresponded through FB with the customer but she refused to call the store to talk directly to the girls that helped her. She says she didnt get any store credit but was issued a stamp card with 4 stamps which tells us she spent between $40-$50 of the $54 credit she was given. This would have been very easy to figure out if she called us in the beginning when it was fresh in every ones mind as we buy back from 40-60 customers per day. I have always stated we wanted to work it out with the customer. Here is our correspondence on FB